Arzolt Posted December 29, 2018 Report Posted December 29, 2018 Hello, with enpass 6 release i updated my various devices right away since it use a different safe than enpass 5. Unfortunately i can't find enpass anymore in the play store on my phone. It is a onePlus one running Lineage OS 15.1 (Android 8.1). I don't know if the disappearance dates from enpass release, but enpass 5 had no issue to update to 5.6.9 back when it was released. Any idea of the reason ? is it intentional ? is it because of a lack of backward compatibility somehow ? will it be fixed ? As a last resort I tried the last beta version i could find on apkmirror and it launched without any issue (i didn't synced it however). Downloading apk on third party websites for netflix may be ok, but i would like to avoid it for my password manager... Btw i bought the pro version on android, if that changes anything.
Vinod Kumar Posted December 29, 2018 Report Posted December 29, 2018 Hi @Arzolt, We have only changed minimum requirement to Android Marshmallow. We have an onePlus 5T in our office with android 8.1 OS and we could see the update in play store. What error you see in your phone when you click on Enpass play store direct link? https://play.google.com/store/apps/details?id=io.enpass.app
Arzolt Posted December 29, 2018 Author Report Posted December 29, 2018 With play store direct link, google store (website) tells me that my device is incompatible and won't let me install (or update actually). This incompatibility is the reason that Enpass won't appear anymore in the store (app). The question is why is it incompatible ? Android version shouldn't be an issue on 8.1. Is it hardware related ? Btw i mentioned Netflix because it has the same behavior for some phones, they have a page about that, but it might be for unrelated reasons.
Vinod Kumar Posted December 29, 2018 Report Posted December 29, 2018 Hi @Arzolt, Will check with dev team if they have added any hardware feature that is not available on your device (or Lineage OS) and update you. Thanks.
spring Posted December 30, 2018 Report Posted December 30, 2018 (edited) Enpass版本5.6.10工作正常，版本6.0遇到了同样的问题。 安装成功启动，但闪回已打开，然后无法安装。 Google App Store提示：“不兼容”，“此商品无法购买或下载”; Android 7.1.2 PC已更新6.0，移动终端无法更新，请求帮助，谢谢！补充：目前，手机和PC都已成功退回（PC版本5.6.10） //-------------------- 2019-1-2: This morning, the app store prompts the update, and the mobile phone version 6.0.1 has been updated successfully. In this way, the new version can be used on both the mobile phone and the PC. Thanks to the Enpass team for their active work! Edited January 2, 2019 by spring 更新
eMoses Posted December 30, 2018 Report Posted December 30, 2018 I am having the same issue. I'm running Lineage OS on Android 7.1.2. If I open the app page in the Play Store it's telling me the item isn't available.
fredmary Posted December 31, 2018 Report Posted December 31, 2018 Same issue. I have a pixel 2. did a factory reset. running Android 8.1. play store says enpass is not available. Please take a look into this it is a serious problem with your new release and the play store. I can not use my phone without enpass. **** edited still not in the play store but I was able to download ver 5.6 from https://www.enpass.io/support/where-can-i-download-older-version-of-enpass/ **** edited updated to android pie 9.0 and now I can install enpass 6 from the play store. 1
spring Posted January 2, 2019 Report Posted January 2, 2019 This morning, the app store prompts the update, and the mobile phone version 6.0.1 has been updated successfully. In this way, the new version can be used on both the mobile phone and the PC. Thanks to the Enpass team for their active work!
Holymartyr Posted January 2, 2019 Report Posted January 2, 2019 I'm on Android 7.1.2, phone is a One Plus One. App is not updating, and shows as "Not available for my device" in the app store if I use a direct link. Still can't update to Enpass 6 on my phone.
Vinod Kumar Posted January 3, 2019 Report Posted January 3, 2019 Hi all, All the phones you mentioned are listed in Google Play compatibility list of Enpass. Visit below link and make sure Google Play Services are on latest version for your phone. https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en_IN Cheers:)
Holymartyr Posted January 3, 2019 Report Posted January 3, 2019 Google Play Services are up to date. Still cannot see, or update Enpass.
eMoses Posted January 3, 2019 Report Posted January 3, 2019 Still not available for me either. I am also using a One Plus One.
JamesBond Posted January 4, 2019 Report Posted January 4, 2019 (edited) Hello, I'm also using OnePlus One running Android 8.1. Same issue since many days. Now can't sync my passwords running Enpass 6 on Desktop. Android still running Enpass 5.x version and not syncing due to database incompatibility. This is what I see on my Play Store when I open https://play.google.com/store/apps/details?id=io.enpass.app in Playstore App And this is what I see on my Desktop (and again before you mention that it says "Installed" - it's because I'm running older version 5.x of the app): Now please just don't say that everything is good and we should be able to install it without trying even to find a root cause. Cheers Edited January 4, 2019 by JamesBond
Vinod Kumar Posted January 4, 2019 Report Posted January 4, 2019 Hi all, There is something related to OS that is messing up. May be an update or stock firmware(if you are using custom Rom) can help. We can see all One Plus devices as supported in google play. We are still looking, what is wrong? Thanks.
Holymartyr Posted January 4, 2019 Report Posted January 4, 2019 3 hours ago, Vinod Kumar said: We are still looking, what is wrong? Not sure, wish we knew =P. I am running a custom ROM, but I don't see how that would affect downloading Enpass. Especially since it worked before you updated your app to 6.0. If I search the Play Store on my phone, I don't see your company, or Enpass. If I use a direct link to your app from your website, I get this error on my phone: (see attached image).
eMoses Posted January 4, 2019 Report Posted January 4, 2019 I installed the latest version of Lineage OS 15.1 on my phone to see if it would fix the issue and it hasn't. I still can't find enpass in the play store.
hodka Posted January 4, 2019 Report Posted January 4, 2019 I can confirm this issue for OnePlus One running Lineage OS 15.1. Enpass shows up as installed in web frontend of Play Store, but is listed as not available in Play Store app. And installation is thus not possible on my OPO.
eMoses Posted January 4, 2019 Report Posted January 4, 2019 I even tried with an Android 9.0 rom and I still can't see the app in the play store.
JamesBond Posted January 4, 2019 Report Posted January 4, 2019 (edited) 14 hours ago, JamesBond said: Hello, I'm also using OnePlus One running Android 8.1. Same issue since many days. Now can't sync my passwords running Enpass 6 on Desktop. Android still running Enpass 5.x version and not syncing due to database incompatibility. This is what I see on my Play Store when I open https://play.google.com/store/apps/details?id=io.enpass.app in Playstore App And this is what I see on my Desktop (and again before you mention that it says "Installed" - it's because I'm running older version 5.x of the app): Now please just don't say that everything is good and we should be able to install it without trying even to find a root cause. Cheers Hi @Vinod Kumar, My device was failing SafetyNet checks. I made some changes in my ROM and made it to pass SafetyNet checks and I could now see Enpass in Play store and update it. Probably it's affecting custom ROM users failing SafetyNet checks. Thanks. Edited January 4, 2019 by JamesBond
Arzolt Posted January 5, 2019 Author Report Posted January 5, 2019 (edited) Hi @JamesBond, Could you detail what modification you did and what ROM are you running on your device ? I'm on LineageOS 15.1 and my device passes SafetyNet checks. So it might certainly be one part of the problem, but it might not be the whole story. Thanks. Edited January 5, 2019 by Arzolt
CharlesLocke Posted January 5, 2019 Report Posted January 5, 2019 My OneplusOne has the same problem. Since you provide the old version of the download. Why not directly provide the latest version of the download，as a temporary solution. I don't want to download APK from other places.
Anshu kumar Posted January 5, 2019 Report Posted January 5, 2019 Hi all, Just uploaded a new apk on alpha channel. Go to this link. After signing to Google Account --> Tap Became A Tester I might take 10-20 minutes to appear on store. Please let me know if you can see it on store now? Thanks.
JamesBond Posted January 5, 2019 Report Posted January 5, 2019 (edited) 15 hours ago, Arzolt said: Hi @JamesBond, Could you detail what modification you did and what ROM are you running on your device ? I'm on LineageOS 15.1 and my device passes SafetyNet checks. So it might certainly be one part of the problem, but it might not be the whole story. Thanks. Okay, I'm not sure then. Could you please check value of Play Store -> Settings -> Play Protect Certification. What does it say? Device is certified or not certified. Enpass is Play Protect App so won't be visible on not certified devices. Edited January 5, 2019 by JamesBond
hodka Posted January 5, 2019 Report Posted January 5, 2019 (edited) I joined tester program on OPO with LOS 15.1. Did not help. Enpass still does not show up in Google Play app and also still shows up as incompatible on Play Store website. Just to add: passes SafetyNet checks and also shows up as certified on Play Protect Certification. Edited January 5, 2019 by hodka
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