peterchr Posted January 2, 2019 Report Share Posted January 2, 2019 Linux Mint 18.3 Since upgrading to Enpass 6, I am unable to save a new web login. I login at the website. Enpass asks to save the login info. I click the save button, and nothing happens. The login is not saved. Please advise. Enpass 6 works OK on another machine running Linux Mint 19. I am a paying customer. Thank you. Link to comment Share on other sites More sharing options...
elephantman Posted January 4, 2019 Report Share Posted January 4, 2019 (edited) On my Win10 with Google Chrome system Eepass doesn't ask for a new login to save. I have to save every new login manually. Edit: In the settings is the function enabled for sure. Edited January 4, 2019 by elephantman Link to comment Share on other sites More sharing options...
Vinod Kumar Posted January 4, 2019 Report Share Posted January 4, 2019 Hi @peterchr @elephantman, Is Enapss app running in background? Enpass app must be unlocked at least once after launch and be in background for autosave/autoupdate to work. Thanks. Link to comment Share on other sites More sharing options...
Dypsis Posted January 15, 2019 Report Share Posted January 15, 2019 I am not getting any prompts to save new logins since upgrading to version 6. Version 5 worked fine. How do I fix it? I have used Firefox, Vivaldi and Edge. Link to comment Share on other sites More sharing options...
Victorious Posted January 15, 2019 Report Share Posted January 15, 2019 I have the same problem with Chrome browser. Enpass running in the background. Link to comment Share on other sites More sharing options...
Dypsis Posted January 19, 2019 Report Share Posted January 19, 2019 (edited) Is there any news on when this will be fixed. I have switched over to the Windows 10 Store version and paid for it, but it still doesn't prompt for new logins. Obviously, this is very annoying. Version 5 worked fine. Prompting for new logins is one of the core features of a password manager, but it seems the developers have nothing to say. I have now tried Firefox, Vivaldi and Edge and Chrome browsers on my Desktop and Laptop computers. Edited January 19, 2019 by Dypsis Link to comment Share on other sites More sharing options...
nonoobz Posted January 19, 2019 Report Share Posted January 19, 2019 This is all fine and dandy. I never have issues with any site being saved via enpass. However, when it comes to Google, enpass will NEVER PROMPT to save any google account logins. I have been an enpass user for 3 years now. I still have to add this information manually. What is the explanation for this? Link to comment Share on other sites More sharing options...
Dypsis Posted January 24, 2019 Report Share Posted January 24, 2019 (edited) Have any of you guys found a solution yet? I've been very patient, but the core feature of a password manager is broken, and I am thinking of abandoning Enpass and trying something else. The sound from developers is deafening. Edited January 24, 2019 by Dypsis Link to comment Share on other sites More sharing options...
Dypsis Posted March 1, 2019 Report Share Posted March 1, 2019 I think I'll have to give up on Enpass. I get no prompts to save new logins, so it makes Enpass rather useless. I'll die before you guys fix it. Link to comment Share on other sites More sharing options...
gmaddry Posted March 5, 2019 Report Share Posted March 5, 2019 Looks like this was never fixed. I want to switch from 1Password, but this is stopping me. Link to comment Share on other sites More sharing options...
Anshu kumar Posted March 6, 2019 Report Share Posted March 6, 2019 Hey @gmaddry Sorry for the trouble you are going through. I would like to share that an update of Enpass extension is already in the QA phase and hopefully it will be available soon. I would like to have your feedback after the update. Till then I request you to please co-operate with us. Link to comment Share on other sites More sharing options...
gmaddry Posted March 6, 2019 Report Share Posted March 6, 2019 Sure. I can wait for a fix as long as I know the problem is being worked on. Thanks for the update Link to comment Share on other sites More sharing options...
ruthm Posted April 5, 2019 Report Share Posted April 5, 2019 Also having this problem since Enpass upgraded to 6. Too many problems since upgrade, too much time wasted waiting on fixes that should be been ironed out before rolling out upgrade. This issue and wifi sync no longer working are the two biggies. I paid for Enpass Manager Pro, so this is not only aggravating, but functionality has literally been taken away after collecting my money! Most definitely a very unprofessional way to treat your customers. Time to research other options, because you've now lost my trust. Link to comment Share on other sites More sharing options...
Dypsis Posted July 13, 2019 Report Share Posted July 13, 2019 (edited) This bug has reared its ugly head again with the latest update. It fails to prompt to save any new logins on all the browsers that I have tried. These browsers are: Firefox, Chrome, Edge, Edge Dev, Vivaldi. Enpass Password Manager 6.11.424.0 (July 12, 2019) Edited July 13, 2019 by Dypsis Link to comment Share on other sites More sharing options...
Sagar28 Posted May 14, 2020 Report Share Posted May 14, 2020 The problem still continues to exist. What is the use of a password manager which cant save the basic login info. and also not work when doing forget password.?? Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 14, 2020 Report Share Posted May 14, 2020 Hi @Sagar28, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you facing this issue on any particular website? Also from your comment "not work when doing forget password", we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. Link to comment Share on other sites More sharing options...
gmaddry Posted May 15, 2020 Report Share Posted May 15, 2020 I see this problem in iOS with safari iPhone and iPad. Version current iOS and enpass. Also with windows 10 using Firefox Current versions of all. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 18, 2020 Report Share Posted May 18, 2020 Hey @gmaddry Sorry for the trouble you are going through. Regarding auto-save issue in desktop- Please have a look at our user manual to know how Enpass extension works. Please refer to this link to download Enpass extension for the required browser and then follow this link to enable it once again. Revert us back along with the screenshot of issue you getting while saving the item. Regarding auto-save issue in mobile- Currently, Enpass auto-save features for iOS work partially on some apps but we do have plans to improve the auto-save features and will be available with the future version. Hope this helps! Link to comment Share on other sites More sharing options...
gmaddry Posted May 19, 2020 Report Share Posted May 19, 2020 I reviewed the manual and have the extension enabled. It works to fill logins but doesn’t offer to save a new one. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 20, 2020 Report Share Posted May 20, 2020 Hey @gmaddry Sorry for the unpleasant experience. We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Also, please refer to this link to know about saving a new logins using extension on desktop. Let us know if you have any query. Thanks. Link to comment Share on other sites More sharing options...
gmaddry Posted May 20, 2020 Report Share Posted May 20, 2020 (edited) I am using the Windows Store version. It seems up to date. with version 6.4.1 (642). Firefox extension is 4.2.0. New login is not auto added. Edited May 20, 2020 by gmaddry Link to comment Share on other sites More sharing options...
Garima Singh Posted May 21, 2020 Report Share Posted May 21, 2020 Hey @gmaddry We've released an updated version of Enpass (v6.4.2) for desktop. Could you please try again to update the app to the latest version using this link. Make sure you have enabled 'Ask to save new logins' from Enpass Browser Setting so that you can get option to save new logins in Enpass using extension.To know how to save new logins using Enpass assistant, please refer to this link. Let us know if you have any query. Thanks. Link to comment Share on other sites More sharing options...
gmaddry Posted May 22, 2020 Report Share Posted May 22, 2020 I use the Windows store version and it was 6.4.1. Could it be Microsoft hasn’t updated the store? Link to comment Share on other sites More sharing options...
Garima Singh Posted May 22, 2020 Report Share Posted May 22, 2020 Hey @gmaddry Thanks for writing back. Please try again later and also you can let us know if you have any concerns related to Enpass. Thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now