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peterchr

Cannot Save New Login Enpass 6

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Linux Mint 18.3

Since upgrading to Enpass 6, I am unable to save a new web login. I login at the website. Enpass asks to save the login info. I click the save button, and nothing happens. The login is not saved. Please advise. Enpass 6 works OK on another machine running Linux Mint 19. I am a paying customer. Thank you.

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On my Win10 with Google Chrome system Eepass doesn't ask for a new login to save. I have to save every new login manually.

Edit: In the settings is the function enabled for sure.

Edited by elephantman

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I am not getting any prompts to save new logins since upgrading to version 6. Version 5 worked fine.
How do I fix it?

I have used Firefox, Vivaldi and Edge.

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Is there any news on when this will be fixed.

I have switched over to the Windows 10 Store version and paid for it, but it still doesn't prompt for new logins. Obviously, this is very annoying. Version 5 worked fine.
Prompting for new logins is one of the core features of a password manager, but it seems the developers have nothing to say.

I have now tried Firefox, Vivaldi and Edge and Chrome browsers on my Desktop and Laptop computers. :(

Edited by Dypsis

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This is all fine and dandy. I never have issues with any site being saved via enpass. However, when it comes to Google, enpass will NEVER PROMPT to save any google account logins. I have been an enpass user for 3 years now. I still have to add this information manually. What is the explanation for this?

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Have any of you guys found a solution yet?
I've been very patient, but the core feature of a password manager is broken, and I am thinking of abandoning Enpass and trying something else.

The sound from developers is deafening.

Edited by Dypsis

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I think I'll have to give up on Enpass.

I get no prompts to save new logins, so it makes Enpass rather useless.

I'll die before you guys fix it.

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Hey @gmaddry 

Sorry for the trouble you are going through.

I would like to share that an update of Enpass extension is already in the QA phase and hopefully it will be available soon. I would like to have your feedback after the update.

Till then I request you to please co-operate with us.

 

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Also having this problem since Enpass upgraded to 6.  Too many problems since upgrade, too much time wasted waiting on fixes that should be been ironed out before rolling out upgrade.  This issue and wifi sync no longer working are the two biggies.  I paid for Enpass Manager Pro, so this is not only aggravating, but functionality has literally been taken away after collecting my money!  Most definitely a very unprofessional way to treat your customers.  Time to research other options, because you've now lost my trust.

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This bug has reared its ugly head again with the latest update.
It fails to prompt to save any new logins on all the browsers that I have tried.
These browsers are:

Firefox, Chrome, Edge, Edge Dev, Vivaldi.

Enpass Password Manager 6.11.424.0 (July 12, 2019)

Edited by Dypsis

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The problem still continues to exist. What is the use of a password manager which cant save the basic login info. and also not work when doing forget password.??

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Hi @Sagar28,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Are you facing this issue on any particular website?
  • Also from your comment "not work when doing forget password", we could not quite understand what problem you are facing. Please share some more details so that we can assist you better.

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I see this problem in iOS with safari iPhone and iPad. Version current iOS and enpass. Also with windows 10  using Firefox   Current versions of all. 

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Hey @gmaddry

Sorry for the trouble you are going through.

Regarding auto-save issue in desktop- Please have a look at our user manual to know how Enpass extension works. Please refer to this link to download Enpass extension for the required browser and then follow this link to enable it once again. Revert us back along with the screenshot of issue you getting while saving the item.

Regarding auto-save issue in mobile- Currently, Enpass auto-save features for iOS work partially on some apps but we do have plans to improve the auto-save features and will be available with the future version.

Hope this helps!

 

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Hey @gmaddry

Sorry for the unpleasant experience. We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Also, please refer to this link to know about saving a new logins using extension on desktop. Let us know if you have any query.

Thanks.

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I am using the Windows Store version. It seems up to date.  with version 6.4.1 (642).  Firefox extension is 4.2.0. New login is not auto added.

Edited by gmaddry

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Hey @gmaddry

We've released an updated version of Enpass (v6.4.2) for desktop. Could you please try again to update the app to the latest version using this link.

Make sure you have enabled 'Ask to save new logins' from Enpass Browser Setting so that you can get option to save new logins in Enpass using extension.To know how to save new logins using Enpass assistant, please refer to this link. Let us know if you have any query.

Thanks.

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