Windows

I have been using it for several years. I have it on the desktop and my Android Phone. When I go to log in, it keeps telling me on the Desktop that I have used an incorrect master password. The phone login is the same, and it works perfect?

Occasionally, a bookmark leads nowhere because the URL of the sign-in page has changed. When I find the new sign-in page (with a new URL), Enpass happily fills the username and password BUT does NOT offer to update the URL on the Enpass login. I can do it manually, but it would be much better if it offered to update the Enpass record OR offer to allow me to save this new URL as a new login in Enpass. Is there a way to force Enpass to do the above ?

After trying to install via the app (which just stops midway) I get this when trying to install using the latest installer: Not sure what to try next.

Every time after Enpass is updated, the Enpass tray icon position is forgotten and I have to reset it. I first have to open Enpass, as it doesn't automatically open after an update. Then I have to go into Taskbar settings > Other System Tray Icons and select it in the Hidden Icon Menu. I then have to drag it to where it was before the update. I don't have this problem with other apps. Only Enpass has this issue.

I have 2 user accounts on a Lenovo Ideapad laptop. Both accounts are admins, both can login to Windows with Windows Hello (PIN, Face, Fingerprint). Both accounts have the Windows Store version of Enpass installed. The issue is that one account can unlock Enpass with Biometrics or Hello PIN at any time, including after reboot. The second account always has to provide the full Master Password every time Enpass is closed. Below are Quick Unlock sections for both accounts in Enpass.

I have enabled auto backups and they do occur but I can't figure out the frequency or trigger. I couldn't find it in the manual. Some days there are multiples, other days none, so it's not daily. I tested deleting an entry and editing another, thinking any vault change might trigger it, but that didn't do it. Can anyone enlighten me? Thanks!

Using https://mysite.signin.aws.amazon.com/console with Premium Enpass. It recognizes that the site can take a passkey, but when I try to create it, it takes me to the normal Amazon site instead of AWS. If I try to do this on the AWS end, it doesn't work either. If I try to setup a passkey, it fails, and 2FA doesn't work either.

Hi, What does the request from Firefox for Enpass "Exchange Messages with programs other than Firefox mean"?. Firefox is brining this up.

Hello. I'm using the built-in Edge browser on my Windows 11 pro. It turns out that if my credit card entry is in the category of "Credit Card", double clicking it in the Enpass dock will not open the web site. But if I change the category to "Login", then Enpass won't let me autofill my card info for purchases. I can only use one feature or the other, unless I want to have two separate entries in Enpass for the same credit card. One under the category of "Credit Card", and the second under the category of "Login". I'm sure that it's not supposed to work that way, and am requesting that this be corrected. Thank you for your assistance.

Hi Team, I'm using the Windows desktop app v 6.11.10 (1953) on some of my rigs (I started to do this when months ago the Windows Store stopped working properly some days, but desktop app did), and Microsoft Store app v 6.1110.1948 on other computers. Since two last versions of Enpass apps (both the Windows desktop app or Microsoft store app) Enpass freezes for 2-3 minutes. During these freezing, if you try to interact, it shows "App not responding" Windows warning asking if you want to wait or close the app. I assume the freezing is related to internet connection not being available to contact Onedrive, for example due to a captive portal expiration. I've not ob…

Hello. Can anyone tell me if there is a way to get the Enpass window (called the "dock", if I understand correctly?) to stop jumping to some random spot on the screen after the password is entered? Thank you for your assistance.

A few days ago, I updated the OS on my notebook and had to download the Enpass client again. I downloaded version 6.11 directly and also tried from the Windows Store. I have my storage in iCloud but the synchronization process didn't finish, it always ends with a timeout error.

I can sync iCloud from my Mac to my iPhone and vice versa. When trying to sync my windows PC to the iCloud vault it does the following: 1. Opens a browser window in order for me to sign into iCloud. 2. After I input my credentials, it pings my phone for 2FA 3. I enter the code, and then I get "Authentication Error. This action could not be completed. Please close the window and try again." 4. I get a notification on my iPhone saying "The website you approved has access to display your iCloud data until you sign out" 5. The Enpass app either spins or tells me a timeout error occurred and retry. I do have Advanced Data Pro…

Currently doing some tidying on my Google Drive, the drive that my online vault is located. When I looked for the vault/ backup I came across two entries. How do I determine which is the current and which is an old entry from a previous Enpass installation?

Whenever I launch Enpass recently, a DOS window pops up that I can't quite see. Since my PC was attacked, I'm not sure if this is okay. Does anyone know what this is?

Hi, I encountered a problem while setting up two-step verification for BitBucket. Because the secret contains special characters, Enpass shows an "invalid" message after input, and I can't set it up. The character in question is the apostrophe ("'"). (QR code and some sensitive strings have been obscured.) Can you please solve this problem? Thank you.

We're working with multiple vaults (8 and more) and have the following problem. I open a website with a login and right-click to a field to to open Enpass Assistant via the context-menu, as I usually have to switch vaults to find the correct login. Then I click on the top left icon in the assistant (green Box in the screenshot) to open the list of vaults and select the correct one. The following popup with the list of the vaults (red Box in the screenshot) has no scrollbar. This is no problem if there are a max of 4 entries, but when there are more, we need to scroll with the mouse wheel or use shortcut-keys or keyboard-arrows to select the desired vault. This is no…

I can't find a "Restore" option in the desktop app. I can however open the backup file with Enpass and it seems to work. Am I missing something? Thanks

Its not possible to import Norton Passwort csv file into Enpass: Import failed. I am using newest Enpass version build 1909.

White title bar needs to go. I also have Bitwarden and Safe In Cloud, their tile bar followed dark theme, they are dark instead of white like Enpass.

Hi all, As the title states, I've long been having this random issue with Enpass's Windows Hello Security dialog randomly freezing for 5+ minutes on my 32GB RAM i7 Surface Pro 7+ whenever I attempt unlocking it: After the freezing, it just shows an error message that "Something went wrong. Please try again." (as can be seen in the second image) and requires me to reauthenticate with Windows Hello yet again. Upon reattempting to authenticate with Windows Hello, it still freezes for another 5+ minutes! Only way to gain back access to my credentials is to cancel the Windwos Hello security dialog (which sometimes also takes another 5+ minutes after clicking t…

I've noticed on two separate occasions when autogenerating a password in the desktop version 6.11.9 (1915), Enpass tells me the password is not strong enough to be secure. I would think that since your software generated the password, it would have a secure template built in. Otherwise, what's the point of using your autogeneration tool?

It looks like something has changed with iCloud authentication, today I tried to authenticate (which now does two-factor authentication via text message, instead of the usual notification pushed to my phone) and after I authenticate on the apple webpage Enpass fails to authenticate.

Installed LibreWolf and am getting the following error. I reinstalled Enpass, but am getting the same message. I tried the recommended suggestions in this forum, but nothing is working.

Hi, I'm new to Enpass and not yet familiar with all the possibilities. I would like to know how I can assign a template to several different categories. Is this possible?