Enpass Support & Troubleshooting

Hello everyone, I am trying to set up my Enpass according my needs, but I am frustrated by managing the folders. Maybe I am doing it completly wrong, that’s why I am opening this topic… What I want to (example): I want to set up a folder with all my Online Banking accounts. Let’s call it „Bank“ and let’s pretend I would have really A LOT of such elements in this folder and I am creating new ones quite often. The way I understand it: …is that I can not creat a new element for the folder „Bank“ directly in the folder. Each time I am creating a new element I have to connect it with a category and then I have to dra…

Hi! i’m not sure if it’s related but one day my enpass mac account lost connection with iCloud (for syncing). Then I noticed duplicates turning up in my iOS version of enpass. So I reconnected the OS X version. Then synced. Now i’v got the same duplicates there too. (The recorda I didn’t change in the meantime have the same date stamps) How do I get rid of them? Any ideas? Thx! Marsel

Hello, after i upgrade Firefox to the new Version (57) the Enpass Extension isnt working anymore, i can not us the Shortcut to fill the Forms. If i click on the Enpass Icon in Firefox, it shows me there is no connection and i have to enable the Option. But i dont change anythink on the Settings in Enpass, only upgrade the Firefox. I have disabled the Browser Support in Enpass, then Close Browser and Enpass, open Enpass enable it, close Enpass and open it again, the open Browser but nothing helped. Windows 10 Pro: Build: 15063.726 Firefox 57.0 x64 Firefox Add On Enpass 5.5.0.2 Enpass 5.5.6 Portable Edition

The add-on for Firefox is not working on my system, it redirects me to the Enpass Connection Error help. How can I debug this, is there any way to detect what is wrong? As far as I know, it's all brand-new: Windows 10 Home Single Language Build 16299 Firefox 57.0 64-bit with Add-On Enpass Password Manager 5.5.0.2 Enpass Password Manager 5.6.2 It works fine with Chrome and Edge... Any help appreciated. John

I was using enpass portable in linux so I could run multiple instances but now that the new version 5.6 is out and chrome extension has been updated I can no longer use the enpass extension . Error : I dont see the portable version of 5.6 in the website! Any idea how to fix this?

hi, I extracted secret and qr from my humblebundle authy. scanned it to enpass.. now i'm getting 6 digits codes.. however humblebundle authy codes are 7 digits. and these 6 digits aren't accepted at login upd: and what about autofilling TOTPs ? so you press shortcut for login/pass autofill, and on next page you press it again so TOTP is autofilled then

Hi, Im new to Enpass and have got started yet. Before I dream up a master password, may I ask, how long (and complex) should it be? Is a short simple master password OK? Or should it have numbers, capitals, and punctuation symbols?

Im having difficulty with each window in Enpass. It does not fit my screen. Starting with the 'Welcome' page the bottom links could not be seen and the window couldn't be dragged up. So, I tried various screen resolutions and moved Windows taskbar from the right hand side. That helped but only a temporary solution. Im using Windows 10, and a recommended screen resolution of 1920 x 1080. I think this problem requires a bug fix.

I am using a paid version for enpass across multiple platforms, the master file is kept on dropbox which is accessed via enpass on osx, windows, android and ios. Since the last update this is happening: for the second time, enpass wont sync with the dropbox master file - on all platforms. Only after deleting the masterfile on dropbox and then resyncing a new file is created as a masterfile on dropbox which I can then access again on all platforms. While not a complete disaster, unless I pay attention to whether or not enpass is syncing up, new information might get lost if enpass stays out of sync. What is the reason for this? Why is the masterfile sudden…

Why is it not possible to choose F1 for the system-wide hotkey? For other apps I can choose F1 as hotkey. Why not with Enpass?

Guys from Enpass team please can you give me one answer on my question, on notebook Surface Book 2 15inch, is better install traditional version 5.6.5 or windows desktop bridge version 5.6.6? What is different? On desktop pc i have installed traditional version, on tablet I have uwp but I not know what is best on this hybrid tablet/o/notebook What have "bridge version" as pros or cons? I need only know, what give bridge version more, than traditional version and what haven't bridge version, than traditional version. Additional question: maybe novice question, last few days I see in dowload tab bridge version link on file "EnpassNMHost.exe",…

Just wondering about the progress for version 6 that is supposedly being work on ? Thanks

EDIT 5 Nov 2018 (10 months later): the problem is still here in v5.6.8. The Windows client does not fetch updated entries edited in the Android or MacOSX clients (but Linux, Android, MacOSX update just fine). I have the Android app v5.6.4 and the Windows v5.6.5. I created a sync with my own webdav server. It works fine, except one tricky part: if I edit an item in Windows that exists in both Android, it syncs and i can see the new edits in Android. Great. if I create a new item in Windows, it syncs and I can see it in Android. Great. if I edit an item in Android that exists in both Android, it syncs and i can see the new edits in Windows. Great. …

Hi I have a new copy of Enpass 5.6.5 and using Firefox Quantun 58.0.1 (64) on Win10 pro. I have it open and in "new Item" ..its taking me a few minutes to get the info and before I am ready, it simply closes the New Item. So I though maybe there's a time limit.... I then did the same process but this time, when I didn't have the info ready, I clicked Save. It seemed to Save but there was NO item saved. I did a search,expanded columns..no item. So I thought maybe some fields cannot be empty. I tried it again but this time I just typed random letters into the fields I had not finished..then I saved it and...guess what ..no item again... …

I have the desktop app open. When I click the web extension button on Firefox, it quickly redirects me to the configuration error page, asking me to enable the web extensions on the settings from my desktop app. However, I do have it properly configured (see image attached). Details: Browser: Firefox 58 OS: Manjaro Cinnamon Build Enpass desktop: 5.6.5 Enpass for Firefox: 5.5.2

Changing the Data Location isn't working the way I want. I want the walletx.db to be stored in the location "e:\Software\Enpass\Data". But the Settings menu keeps appending the "Enpass" folder to the end of the location I want. I also had a similar problem with the Backup location, but was able to change this via enpass.conf file. Enpass Windows Desktop v5.6.5

Is it possible to remove the empty fields on all my password entries? Sometimes auto generated entries include information from the web form I don't care to keep, like tickboxes and such. I've gone through and deleted the information but all the boxes are still there on each entry making editing it in the future frustrating as I have to scroll down the list to find the username/password fields to edit.

I am able to log into Enpass local database on my PC, but I can't do it on the Enpass app in my Android phone. When I try to sync using my PC, I am asked to provide password of Enpass data on Google drive. I made a mistake, and changed the master password on my phone and I must have made a mistake writing the new master password down on paper and now can light ibto my Enpass databàe. I tried changing the Master Password on my PC local Enpass database and it worked but I still can not sync the phone database with Google drive. I am lucky I can still access my data on my PC but I need to have it in my phone. Can you help me. I am willing to call you if you allow me. I woul…

Hey guys, I'm using Ansible to deploy some services, and inside the config some variables are encrypted using Ansible Vault. Usually I need to copy-paste the password from Enpass to the terminal when Ansible asks for the password, but it also supports passing a path to an executable file that should print the password to stdout so that it can access for example the system keyring. Since you haven't published any official API documentation on how to talk to the desktop app, I've written a small script that mimics the browser extension's behavior and talks to the desktop app. With this implemented, whenever Ansible needs my password and my database is locked, the usual…

Got a very annoying bug. At least once per day the extension does not open when hitting the icon. The only resolution is to open Enpass desktop, enter password, goto preferences and then browser. Having got there remove a tick from "Enable browser extensions" put the tick back and close the preferences.

I am using the latest Windows 10 Pro Insider Preview (Build 17672.re_prerelease.180511-1445) and Enpass (Bridged Version) will no longer launch. There is no error - actually it just doesn't do anything. You click the icon and nothing happens. I am using the latest version of Enpass as released on the Windows store. I have tried to uninstall and reinstall. However, that doesn't seem to work. Here is what happens: Find it in the store click the Install button It looks like it installs but fails to launch (Again, no error) Button changes to an Update button When the Update button is clicked nothing happens (more specifically, it says restoring user da…

Enpass Extensions are not working. It happens in every browser. I already reported this issue in enpass support. Till now there is no reply from them. Please help me.

Been using Enpass for some time now without any problem. However, I’m now experiencing a problem when I come to launch a listed Url. When I click onto ‘Launch Url’ in the Items menu it opens the correct sign-in web page but when I click the Enpass icon at the top right of the address bar I get a brief error message (which disappears before I can read it) and opens a new blank browser tab. Is there a fix for this?

How can I recover the password can you help me. he used enPass always with touch ID yesterday I did update IOS 11 and now enpass wants the masterpassword. Thank you

When I try to import a shared entry from clipboard I get an error (‘shared element is invalid…’). This error appears every time while starting enpass. How can I stop it and why failed the import ?