Enpass Support & Troubleshooting

Hello together! I have changed from "Keepass" to "Enpass". Enpass works very well for websites. But with software passwords there seem to be problems. I use "Starmoney". When starting the software I have to enter a password (only one password). With Keepass this was no problem, but with Enpass it doesn't work. Is it also possible in Enpass - and if so, how? Thanks!

My dropbox file has a last modified date of 2020.09.28 0557 MST. This is happening with Enpass Desktop for macOS Catalina (v6.5.0-700) and Windows 10-1909 (v6.5.0-700), and for the iOS 14 App (v6.5.2-487). I can log into the app on any device, it will not sync. If I input the Master Password after hitting "Resolve Now", it says "Incorrect Password". However, if I go to change the Master Password (to the same one), it will allow me to do so successfully. Before this issue started, I changed nothing, moved nothing. There are at least two other reports on the forum of similar issues starting at about the same time. There is definitely something not right. Could be …

Sinds een paar weken kan ik de bijlagen op mijn telefoon niet meer open, Ik krijg de melding; Bijlage onderweg! Even geduld terwijl we de bijlagen downloaden. Er gebeurt alleen niets en bijlage komt niet. Heb een paar bijlagen opgeslagen en opnieuw toegevoegd,. Dat werkte. Helaas toen ik de overige op die manier wilde doen kwam de bovenstaande melding weer voor de nieuwen. Iemand een idee. We syncen via Dropbox. Gr. Ink

Hi there, I have the following problem with Enpass on all plattforms: Sometimes the synchronisation of a vault halts. I don't know why or when that happens, since I'm not being notified. I only realize this, when I cannot find an entry or cannot log into an account, because the changes were made on a different device. I then have to open settings -> vaults -> choose vault -> syncronize: to get the information, that I need to reenter the password for the syncing of this vault. This is really annoying and can lead to errors and at least, lost time. Since what usually happens is: I cannot log into an account, try 3 times or more, block the account, reset t…

Hello, I have a paid account I would please like to know if I can add 2FA to my Enpass account? . Thank you.

I have a site whose autofill is performed by Firefox Nightly. How do I add the logon items to Enpass from Firefox Nightly on a Mac using OS X? I have the extension installed.

I got a problem about restore my backup. I try to restore my backup file from desktop client(mac os), here is the steps: 1. Settings -> Auto Backups -> choose the last auto backup file from Previous Backups, try to restore. 2. click [Continue]. input the password and restore successfully. util this step. everything is fine. 3. then Enpass tell me, I need activate, (that's confusing, before i restored, I have activated Enpass to pro already) 4. so, I have to activated Enpass again. and try to sync data to my iCould, when i click sync, all the items is gone. seems Enpass use the remote data merge to local, but remote data is empty.( the respect…

Hi, I have a backup file in Onedrive and I cannot connect to it from Windows 10. Today the app was updated and since then I cannot proceed. Selecting Onedrive brings me to the browser to login in onedrive. After successful login, it redirects me to the app and it closes automatically. I go to start menu and upon starting the App I get to square one and I restart the process... I can use it ok from Android. I'm using Edge Chromium as browser Thanks. António

Hi, I am not sure what happened right now, but when I wanted to use Enpass today, there seemed to be a freshly installed (auto-installed?) version, and it requested me to tell it the location for the Backupdata. However, in the location where I believe to have stored the backup data, all back-up-data since I first installed Enpass on this new computer seem to be gone. I cannot find them. I find the Enpass backup-folder where I very probably put it (in Documents / Enpass). While I cannot exclude not to have set any option for regular backups, I very very much doubt that. And it has never happened before that Enpass suddenly aks me whether I am a new user or have a bac…

I keep running into an issue when I have a second monitor attached to my laptop and open Enpass full screen from the system tray. Enpass opens on the laptop screen but the top portion of the menu is hidden of the top of the screen and i cannot move the window or access the search or add buttons. As a workaround I can either disconnect the second monitor and restart Enpass or using keyboard shortcuts to allow me to move Enpass window to the second monitor. This only happens the first time I open Enpass after booting and reoccurs after every reboot. Details: Laptop screen 1920x1080 - 125% recommended scale. Second screen 2560x1080 100% recommended sca…

1.: I heavily use WLAN sync between MacOS and iOS and i wish between MacOS and Windows. Does this have Wlan Sync? Because for WebDAV i would only use local server and my NAS is to loud to let it up all day. 2.: I have really no joke over 1000 Logins saved in 1Password, migrating them by hand is mad work, is there any importer option for 1Password?

Just a little while ago, my Enpass installs (2 PCs and 2 iPhones) started triggering me for sync errors. Said that I needed to enter the new password. I haven’t initiated any change. help!

If I copy an Enpass generated password to my clipboard it does not persist in the Windows clipboard history (Win + V). I understand the concern about not copying into the cloud clipboard but that should be my choice whether or not to persist into my clipboard history. It's quite a hassle if I want to use that generated password beyond the next thing copied into the clipboard. It forced me to have to open up Notepad and immediately paste into there so I don't loose it.

Hi all, i am wondering if its possible to change the default vault in the MAC app? When i start Enpass under my Wife's Account, she always must type in the master password from my vault (thats the default vault) Thanks for your help, Peter

Importing a Pre-formatted CSV as "Other Miscellaneous" Adds empty Fields "Field 1" and "Field 2" to ALL imported items. I am guessing this is because the built-in template for "Other Miscellaneous" has "Field 1" and "Field 2" as generic Fields to "get you started"??? I believe removing these Fields from the "Other Miscellaneous" Template would resolve this issue. Using: Enpass 6.4.2 (632) On a side note: it would be nice to be able to select a Custom Template for importing items.

In roboform, I can use it to password my software......can empass do this?

When trying to sync with Nextcloud this does not work: https://your_cloudurl/remote,php/webdav Adding remote,php/webdav is shown as reminder in the dialog box. I almost gave up, but now I found that this works: https://your_cloudurl/remote,php/webdav/ It would be nice if either input would work

Today, NextCloud syncing stopped working entirely for me on both my PC and Mac. Nothing has changed with my NextCloud server. I am getting this error: Sync Error. Something went wrong while syncing with Webdav. Error code: 908401. Any idea why this is happening?

I have a computer with Windows 10, and iPad and an iPhone 7. Up until last Saturday these were all syncing okay, but now I get: "Sync Error. Something went wrong while syncing with cloud. Error Code: 1204401." Does anyone know what this error code means?

Using Enpass 6.2.0 with Mac OS 10.14.6 on a MacBook Air I get the following msg in the system.log in Console: Mar 8 17:40:18 MBA2am com.apple.xpc.launchd[1] (in.sinew.Enpass-Launcher): Service only ran for 0 seconds. Pushing respawn out by 10 seconds. What does that mean? Al Maloney

Hello, I'm a premium user, and I would like to change my keyfile (generating a different one). How can I do that? Thank you.

When I try to sync I get the Error 1208500 on Personal and Ondrive for Business also.

I have the instance on my Android device which is running 6.4.0.320, however the instance on my Windows 10 is still 6.3. Both of them sync to the same OneDrive account. But I found that they have create different folder for the vault. It doesn't happened before, and I think it might caused from the updated version of the instance on my Android device. I have tried many way but it looks like 2 vaults is not compatible to the other instance. Is it a bug on the updated version? Is there any updated version for the Windows 10 instance to fix it or there is a bug on the Android version that will be fixed? Beside with waiting for a coming fix, is there any way I can merge…

Hi, I need to change my email provider. I updated my email to a new provider. I have a lot of passwords for sites where my id is my email. These passwords are stored in enpass I thought I could search my enpass data for each item where my email is present, in order to identify it, then change it on the corresponding site Is there a general search function? When I search for my email address (which is present in hundreds of items) I only find a couple of them, where my email is in the title, but not where it is in fields like ID I tried Settings - General - Search in All Items, but have no luck. Any idea? regards Jacques

I'm getting really, really frustrated with Enpass. I just reset my smartphone and tried to restore my last Enpass backup. For some reason I ended up with a free version of Enpass from way back with an outdated google password which was synced my desktop and now I can't log into google. When I tried to restore an older enpass backup with the right password it didn't work. What can I do ? I'm seriously considering giving up on Enpass and its really, really bad way of restoring paid accounts.