Pratyush Sharma

Hi @Neville, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @robimac04, Sorry for the trouble you are going through. Our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @kamil, Thanks for writing in. I would like to share that Enpass is tied with Google Play services and can only be downloaded and purchased from the Google Play store. We strongly recommend users to install Enpass only from the respective app stores (Google Play Store in your case) as apps on Store are signed with developer certificates and delivery through it assures that software is genuine and not tempered. While installing Enpass from other websites or stores might put you in trouble of security risk like data theft. Thanks!

Hi @Asperson, Sorry for the inconvenience caused to you. If possible, please share the screenshot of the issue so we can help you better. Also, let us know which Enpass version are you using.

Hi @Trendsetter, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @red5goahead, We need a little input from you, so please try to enable Match URL hostname in Enpass Browser settings and let us know if you are still facing the same issue. Thanks for your co-operation.

Hi, Welcome to the forums! Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @JosefVarilek, Welcome to the forums! Please follow the troubleshooting steps mentioned in this link. If the issue persists, share the screenshot of the issue so we can further investigate.

Hi @earl.grey, Thanks for writing your concerns, we’re here to clarify on the latest release. As promised, the existing Pro users will continue to enjoy all the Pro features without any additional cost. We will keep on polishing the app with new updates. Furthermore, we will continue to add more Pro features in future at no extra cost. One of them includes Wi-Fi sync. There are certain features that require us to put in recurrent effort in terms of manpower and financial resources to keep the service updated. We would have liked to offer these services free of cost to Pro users, but unfortunately we cannot cover the cost from one-time pro licenses. That is why we have chosen to keep Breach Monitoring as part of our Premium services. If you want to use these Premium features, then only you have to pay, or you can continue to enjoy all the Pro features without any additional cost. If you have any further queries, please feel free to contact us.

Hi @Trendsetter, Welcome to the forums! Please revert to us with the answer to the following queries and we will get it sorted out for you: On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device?

Hi @Joshua Dunham, We are sorry for the inconvenience caused to you. 908401 can be broken down to (908)-(401) where 908 is our internal representation of error which changes very often and the last 3 digits refer to HTTP error which is 401 here. HTTP error 401 refers to unauthorized access errors which usually happens due to incorrect username or password combination and the same is for the error code 908423. The best way to resolve this issue is to disconnect the sync from all the devices and reconnect.

Hi @Krazy, Welcome to the forums! We have sent you a personal message. Please check your inbox. Thanks!

Hi @macRBC, Thanks for writing back. Currently, there is no option to delete predefined categories/templates. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration.

Hi @Korvenwin, Thanks for writing back. We would like to inform you that Windows hello full-time support works with the Enpass store version only. If you face any issues, let us know so we can help you.

Hi @michalk We already have this request in our road map. Moreover, it's not a bug or an impending issue, but a feature request so we've not put this in priority as of now. Thanks for your co-operation.

Hi @AndreaW, We regret the inconvenience. Please follow the below steps to restore the sync: Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with Onedrive. Remove the folders Enpass and Enpass1 on One-drive account. Re-set up the sync with One-drive on all the devices and check. If the issue persists, please let us know. Thanks!

Hi @gnugnu, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @Andreia @Mr. Query @DocSnyd3r @dcylyj, Sorry for the inconvenience caused to you. Please let us know which Enpass version are you using so we can further investigate. Also, check if touch id is enabled from system preferences -> Touch ID. Thanks for your co-operation.

Hi @iPhone 12 Mini | Pls Help, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Vij, Sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices?

Hi @Michael Werner, Thanks for writing back. Currently, we don't support MS edge on iOS. However, I've noted your request to support MS edge. Thanks!

Hi @Plexion, Thanks for sharing the details. I have noted down you inputs and notified the team to look into it.

Hi @bhoolbela92, Welcome to the forums! The feature is in our roadmap for the future and hopefully it might be available in upcoming updates. Meanwhile, Use the keyboard shortcuts to Autofill the login details on the current page from the browser itself. You can create the shortcuts from your browser extension’s settings. If you have any further queries, please feel free to contact us.

Hi @mhenseler, Thanks for sharing the details. Please let us know the following details so we can further investigate: Are you getting the one-time code notification message on iPad again and again even after removing/clearing the notification message? Let us know if you have enabled notification for Outlook app from device setting on iPad?

Hi @erikrojo, Sorry for the inconvenience caused to you. Our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.