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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @Glynnell Welcome to the Enpass Forums. I would suggest making sure that you’re entering lowercase, uppercase letters and symbols correctly, and try copying the master password by writing it on a notepad first, then pasting it to see if it works. You can also refer to this link for more information.
  2. Hi @Orangenal name Welcome to the Enpass Forums. Apologies for the inconvenience in this case. It is definitely not an intended feature and I will gladly get this checked for you but to do so, I will need some additional information from you. Please share the below details with me - Version of the Enpass App and OS you are using Screenshot of the Pop up which is occurring when you open your tablet
  3. Hi @aaronbernak You might have recently changed Master Password on your Device A which has encrypted your backup files with the updated Master Password hence if you are trying to sync your items on a Device B, it is asking for your new Master Password (although you can login on Device B with your old Master Password). Please enter the latest Master Password in the prompt and it will resolve the sync issue. Let me know if it works for you.
  4. Hi @tmstr79 Welcome to the Enpass Community! For security reasons, the iCloud periodically expires if "Keep me signed in" option is not ticked. You can enable the option by following the steps here. Let me know if it works for you.
  5. Hey All Thank you for the details. You will be pleased to know that our tech team is aware of the issue and is working on a possible fix (to be implemented in future versions of Enpass). However I have again shared the above as feedback with them and have asked them to expedite it. Enpass appreciates your patience.
  6. Hey @David Jameson To assist you better with your query, need some additional information from you. Please share the below details with me, and I'll get this issue investigated- Version of the Enpass and MAC OS you are using Screenshot of any error or crash window coming up while using the application
  7. Hi @McPhil Welcome to the Enpass Community! You can access the secondary vault on your iOS mobile app by first setting up a sync on your PC Enpass app and then restore the vault on your iOS device. Hope this helps!
  8. Hi @Jamzm To assist you better with your query, please elaborate on your concern and also share the below details with us - The version of the Enpass App and Enpass Extension you are using The version of the OS you are using The browser you are using Name of the websites on which this issue occurs Any error you are getting while trying to fill in the password?
  9. Hi @cosetefoc Welcome to the Enpass Community! When you are trying to auto-fill, please make sure that the Enpass app is running in the background and Extension is paired. Would also advise you to check your antivirus/firewall settings, make sure that you have allowed access to Enpass. If the issue persists, please share the below information with me and I'll get it checked - a) Version of Enpass App, Extension and OS b) List some of the websites on which the extension is not working for you c) (If any) Error you are getting while trying to auto-fill?
  10. Hi @David Jameson Welcome to the Enpass community! You can sync with NextCloud using webdav on Enpass. Please refer to this link for steps on how to setup. If you face any issues, please share the below information with me and I'll get it checked - The version of the Enpass App you are using The version of the OS on which you are setting up synchronization
  11. Hi @Anthony You will be glad to know that the requested UI feature is already on our roadmap and we are currently looking into its feasibility so it may be implemented in future versions of Enpass. Appreciate your patience in the meantime!
  12. Hi @ATurkey @DavidBoutelier You can autofill multiple login details by first saving the details as Webform. When on the website, fill the fields you want Enpass to save and autofill. Then click on Enpass extension on your browser -> Hamburger Icon(Menu) -> Save Webform . This will save all the details as Webform . Next time during the autofill, please select the item of webform which you saved. Hope this helps !
  13. Hi @testuser1234 Thank you for the details. Our team is looking into the issue reported by you but in order to get it resolved more quickly, I need some additional information from you. Please share the name of the websites as well where you are facing this issue.
  14. Hi @DavidBoutelier Welcome to the Enpass Community! Please share the below information with me and I'll get it checked for you- The version of the Enpass App you are using The version of Enpass extension you are using The name of the website which you wish to save
  15. Hi @ik8sqi Actually when you register with Enpass, our activation server send's you a one-time code to verify the email address. If in the future the activation servers are not functional or Enpass closes down, then the OTP will not be sent and the license activation process will be incomplete. But the device on which you purchased(AppStore/PlayStore) and the devices already registered would still get the benefits of your Premium license.
  16. Hi @aaronbernak You might have recently changed Master Password on your Device A which has encrypted your backup files with the updated Master Password hence if you are trying to sync your items on a Device B, it is asking for your new Master Password (although you can login on Device B with your old Master Password). Please enter the latest Master Password in the prompt and it will resolve the sync issue. Let me know if it works for you.
  17. Hi @ik8sqi Thanks for reaching out to us. As Enpass is an offline password manager, the user's data is saved locally on the device, not on our server. If the user doesn't register, then the App Store receipt will manage the license, and when purchased, the app's full-version will get automatically unlocked on the device. The server license activation comes into action only when a user registers the purchase with Enpass. Also, registration is recommended as it allows you to enjoy cross platform purchase restoration. Enpass is completely free on the Desktop without any kind of restrictions to the application. It will be a single purchase, when you avail Enpass on iOS, you can use the same Premium license with all the benefits on your MacOS too. But Enpass will require registration as without it, this purchase will be limited to only one device, restricting cross-platform usage.
  18. Hi @testuser1234 Welcome to the Enpass Community! In order to assist you better with your query, please share the below information with me and I'll get it checked with the team- The version of the Enpass App you are using The version of the Enpass extension you are using The devices and their OS on which this is happening
  19. Hi @hshjezai For your Yahoo Mail account, getting expired after a session, please refer to this link. You may modify the time to suit your own preferences. Also please change the settings of your Enpass Application for Auto-lock by going to Setting's -> Security -> Change the time under Enpass is idle
  20. Hi @Aliased Thank you for your patience .Our concerned team has identified the bug where some graphic drivers cause issues while rendering text in Qt (GUI framework Enpass uses). We are testing a patch provided by the upstream vendor for resolution. A fix will be available in the future Enpass update. Appreciate your co-operation.
  21. Hi @hshjezai Thank you for sharing the details. I did check this for you and it is working as expected. Advise you to please update your Enpass App to the latest version from here. Do let me know if this worked for you.
  22. Hi @hshjezai Welcome to the Enpass Community! Please share the below information with me and I will get it checked for you - Version of the Enpass App you are using OS of the device you are using The web-browser you are using
  23. Hi @vas Welcome to the Enpass Community! I did check this for you with our tech expert team, Enpass Auto-Fill not working for SunSuper App. For better testing can you please help us know any other Apps in which you are facing similar issues. Thanks
  24. Hi @Thoughts? I have forwarded your request for the above-mentioned UI feature to the concerned team so that they can consider this for future Enpass versions. Appreciate your patience in the meantime!
  25. Hi @Toby Humphrey You're not using the stable version of Enpass Extension. It seems you might have initially installed it from our old beta channel on Chrome Web-Store which was discontinued long back. The pop-up that obscured your auto-fill flow is an experimental feature that slipped into your extension through that channel. We advise you to remove this extension from Chrome and install the latest stable version from the Chrome Web Store. Sorry for the mix-up. Happy auto-filling using Enpass! Cheer's!
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