Abhishek Dewan

Hi @bestpika Thank you for sharing your valuable suggestion . I have forwarded your comments as feedback to our development team so they may consider it for future Enpass versions. #SI-3319

Hi @nadia Kindly refer to the email you have sent us on support@enpass.io. Our team has updated the ticket and responded to your query.

Hi @simfin For troubleshooting purposes, please follow the below steps - Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here. Try clearing the cache and cookies of the browser. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persist. Otherwise, create a manual backup of your data and then reinstall the app. If the issue persists, please share the below details with me and I'll have this further investigated for you - The exact version of the Enpass app, Enpass Extension and browser you are using. Is the Enpass app also becoming unresponsive or just the Extension? Any VPN/Firewall/Anntivirus service you are using. Is this issue occurring after you have left the system idle, after waking system from sleep or is it completely random?

Hi @aurelien.rasse Welcome to the Enpass Forums. I have forwarded this concern to our dedicated team and will get back to you soon with an update. We appreciate your patience in the meantime. #SI-3318

Hi @angry_user Welcome to the Enpass Forums. Apologies for the inconvenience caused to you in this matter. Since you mentioned that you were in contact with us over email, kindly share the ticket ID you must have received, similar to 'ECS-XXXXX'. I will then check and share the status with you. Otherwise, please share the below details with me - The version of the Enpass and OS you are using. A screenshot of the error you are referring to would be helpful.

Hi @Saptak You can purchase the Enpass premium license as an in-app purchase from Android/iOS device, or from our official website.

Hi @MikDev @Nightangelg As suggested by @Ivarson, it is possible in Enpass to share particular Items with others. Kindly refer to the steps in this link on how you can do so.

Hi @bestpika Please share the version of the Enpass app, OS, Enpass Extension and browser you are using. I'll then have this further investigated for you.

Hi @pav Welcome to the Enpass Forums. On the devices on which you are facing this concern, please try the below steps - Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything. Reinstall the app and restore using the backup file. Sync the Vault with the Dropbox Account.

Hi @tTony Thank you for sharing the requested details. I'm discussing this case with our dedicated team and will get back to you soon with an update. #SI-3317

Hi @nadia We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @Denis I have forwarded this concern to our dedicated team and will get back to you soon with an update. We appreciate your patience in the meantime.

Hi @rps Welcome to the Enpass Forums. I certainly understand your point. There is an active development effort underway for Enpass. In addition to tracking feature requests and bugs via our internal software, we also release new features/improvements in subsequent updates. It is always a pleasure to hear feedback from our users. Planning, feasibility checks, implementation, and testing are all necessary for developing a new feature or fixing a bug. In order to avoid giving inaccurate information, we are not able to provide an ETA or share any roadmap at the moment. When we add a new feature or fix a bug, we notify our users via email and forums. When a new version is released, you can also check our release notes to see what new features/bug fixes are included.

Hi @Paul Mueller Welcome to the Enpass Forums. For security reasons, your iCloud session expires periodically. Please refer to this link for our handy step-by-step guide to resolve this issue

Hi @Denis To assist you better with this concern, kindly share the version of the OS you are using. I will then have this further investigated for you. #SI-3275

Hi @JFS We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @jstherzo Enpass is indeed compatible with Windows 11 OS. To check the compatibility of your devices, you can also refer to this link.

Hi @azarot555 We are still looking into the reported concern. As soon as I have any update on this matter, I will be sure to notify you here. Your patience in the meantime is appreciated.

Hi @Lightsabre I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated. #SI-3313

Hi @tTony Welcome to the Enpass Forums. To assist you better with the concern, please share the version of the Enpass app, and OS you are using.

Hi @JFS Thank you for sharing the requested details. I have forwarded this concern to our dedicated team and will get back to you soon with an update. We appreciate your patience in the meantime. #SI-3314

Hi @JFS To investigate this properly, kindly share the version of the Enpass app, OS and Enpass Extension you are using.

Hi @zazaza I will gladly answer your queries - "Is Enpass still actively developed?" Enpass is actively being developed. As stated before, we keep track of the feature requests/bugs via our internal system and new features/improvements are released in the subsequent updates. "If yes, then what is currently going on? " It is a pleasure to receive feedback from our users. However, developing any new feature requires careful planning, feasibility checks, implementation and testing. As a result, we are unable to provide an ETA simply because we would hate to give false information. Our users are notified via forums and email when a new feature is implemented, or a bug is fixed. You can also check our release notes for any new features/bug fixes when a new version is released.

Hi @APremiumUser To assist you better with this concern, please share the below details with us - The version of the Enpass app, OS and browser you are using. Are you facing this issue with any particular webpage/app or all of them? Kindly share the name/URL of a few so we may investigate them.

Hi @JFS Please share the below details with me, and I’ll have this investigated for you - 1. The version of the Enpass app you are using. 2. Have you downloaded the Enpass app from the Mac AppStore or from our official website? 3. Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random? 4. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data. 5. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.