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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @Ingrove I will gladly help you with the issue you are facing. Please share the below details with me once, and I'll get this cheked - Version of the Enpass app and Extension you are using. The cloud server you are using to synchronize your data. Are you facing a similar issue with other browsers as well. A screenshot of any error occurring would be helpful.
  2. Hi @Cederd Thank you for sharing the details. This issue has been observed on all platforms, i.e Windows, MAC etc. I have also duly noted your comment and have shared it as feedback with the tech team. I will be sure to update this forum as soon as I receive any updates.
  3. Hi @chris007 They can set the Vault name according to their preference.
  4. Hi @ironylife I was able to find a support ticket you created and reverted on the same. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks!
  5. Hi @mycom75 Welcome to the Enpass Forums. I'm glad to hear it worked for you. After synchronizing your data, you can delete the file oldvault.enpassdbsync.
  6. Hi @michaeljcripps Enpass recommends updating from v5 to v6 through the steps I shared with you to avoid any data loss. Do let me know if you need any more help when upgrading to v6!
  7. Hi @Mazy Autofill Pop-up covered by Google Chrome Password manager - It may happen if you have saved items in your Google Chrome browser manager. Google Chrome does not allow to disable its own password manager, that's why you may see the overlapping of password managers in some instances. We suggest exporting your Google Chrome passwords to Enpass and then clearing the chrome saved passwords to use your Enpass password manager optimally without hindrance. Autofill Pop-up covered by Safari Password manager - On Safari, you can disable the default password manager by following the steps below - Click the Safari menu and choose Preferences. Click the AutoFill icon. Turn off all the AutoFill settings: “Using info from my contacts,” “User names and passwords,” “Credit cards,” and “Other forms. #SI-2469
  8. Hi @chris007 Once you have created a vault, copied all your items and synced it with a cloud server (Share the login credentials of the cloud account with members of your choice), please ask your family members to login into their own Enpass with their own master password and do the following steps - Creating a new Vault on their existing Enpass application - On your Enpass Desktop application, go to Settings -> Vaults -> "+" -> Enter any Vault Name. Syncing the newly created vault to the same cloud account - Now a screen similar to the below attached image will open. Please select the same cloud account to which you synchronized the vault you wish to share. It will ask for the cloud account details and password of the vault. After entering the details, all the passwords will be accessible.
  9. Hi @michaeljcripps Welcome to the Enpass community! Once you have synchornized your data to a cloud server (Google Drive in your case), please follow the below steps on your new machine with Enpass v6 installed - Step 1: Downloading the Enpass v5 file from the cloud: Log in to your cloud account from a desktop and download the sync file present in the corresponding locations for your Google Drive cloud. The sync file will have an extension .walletx which you can find for Google Drive via Google Drive: My Drive ->Enpass folder –> sync_default.walletx –> Download the file. ii) Step 2: Restoring the v5 file in Enpass v6: On the welcome screen of Enpass v6, choose Restore existing -> Select Files -> locate the downloaded .walletx file. Enter the Master password to authorize and restore data successfully.
  10. Hi @agent92 Thanks for the details. Could you please confirm the OS as well on which you are facing this issue? Awaiting your response
  11. Hi @all For DropBox issue, please follow the below steps, and let me know if the issue get's resolved - Turn off the sync from all devices. Open Dropbox in any browser --> App --> Open Enpass Folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync. Open Enpass and enable sync with the Dropbox on all the devices
  12. Hi @chris007, @halbot Once you have created a new vault, you can share this vault with the below steps - Moving data to this vault - Copy all the items from your other vaults to this newly created vault which you would like to share with other people. You can Select the items from other vaults → Right-click -> Add to Vault → Select Newly Created Vault → Continue. After the items have been moved to the new vault, please setup sync on that vault with the cloud account of your choice. Sharing Vault - Now you can share the password of that vault and the new cloud account details with whom you wish to share the vault. Once they are on the welcome screen of Enpass or have created a new vault, tell them to sync via the same cloud details you shared with them.
  13. Hi @Miraculix Please disconnect the Wifi-Sync and follow the steps in the link to set up Wifi-Sync manually. You can also refer to this link for troubleshooting steps. If the issue persists, request you to please elaborate on your concern and share the below details with me, so I'll be able to get this checked for you - Version of the Enpass app and OS you are using. Screenshot of any error which may be occurring.
  14. Hi @agent92 To assist you better with your query, please share the below details with me, and I'll get this checked for you - Version of the Enpass app and OS you are using. Are you facing a similar issue on other browsers as well?
  15. Hi @deanso, @ng4ever You can exclude the password of any item from being audited so that the "Weak Password" yellow banner is not displayed. To exclude the password from Audit, click on the Password Field from the Edit screen of Item → Click on Exclude from Password Audit → Save Field → Save Item. Hope this helps!
  16. Hi @TheColin21 You will be pleased to know that the feature you requested is on our development roadmap. Right now, our tech team is looking into its feasibility to implement it in the future Enpass versions. Appreciate your patience in the meantime. #SI-1426
  17. Hey @all We have reproduced this issue on our end, and our tech team is working on getting it resolved. A fix will be implemented soon in the upcoming versions of Enpass. Thank you all for reporting this issue, and we appreciate your patience in the meantime. #SI-2460
  18. Hi @Mazy Welcome to the Enpass community! We are happy to hear that you like our new Inline menu feature. Could you also please confirm if are you facing a similar issue on other browsers as well? Awaiting your response
  19. Hi @jaydee73 The URLs shared by you appear to be locally based and are not accessible from our end. Could you please share with us the HTML page for all three pages - login, password, with and TOTP? Our Development team can use those to try and analyse the reason behind this issue.
  20. Hi @FireFly Welcome to the Enpass Community. We are happy to hear that you are liking us! I have shared your suggestion as feedback with our concerned team so they may check the feasibility of coming versions of Enpass. Appreciate your patience in the meantime. #SI-1270 #SI-924
  21. Hi @nmcgn Welcome to the Enpass Forums. To assist you better with your query, please share the below details with me, and I'll get this checked for you - Version of the Enpass app, Extension and OS you are using. Link to the webform on which this issue is occurring. Screenshot depicting this issue would be immensely helpful.
  22. Hi @BleenPaper Welcome to the Enpass Forums, and thank you for the suggestion. You will be pleased to know that our development team is aware of this feature request and is looking into its feasibility so it may be implemented in the Enpass future versions. I have also duly noted your comment and shared it with the team as feedback. Appreciate your patience in the meantime! #FR-1966
  23. Hi @pj2ok Welcome to the Enpass Forums. The option to change database location is only available for app downloaded from Enpass website. If you have downloaded Enpass from app store, it won’t be possible to change the database location. To change the database location in website version, please follow these steps: Open Enpass → Under Settings, go to Advanced → Click on Change Location to change the data location.
  24. Hi @False Thank you for the suggestions, and we are happy to hear that you like our new Inline pop-up menu! The features you have requested (Displaying the name of the vault and disabling auto pop-up when a site loads) are definitely something that will be nice to have. I have noted these suggestions and shared them as feedback with our tech team so they may look into their feasibility and implement them in the future Enpass versions. Appreciate your patience in the meantime! #SI-2455
  25. Hi @JillB Welcome to the Enpass Forums. If you have updated your Enpass application to 6.7.4, and Enpass Extension to 6.7.0, then you must have received a page for setting up Enpass as a default password manager for your browser. If you have not set Enpass your default browser and to use the latest Inline feature, please refer the steps in the user manual. Hope this helps!
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