Abhishek Dewan

Hi @Greg McGuffey Certainly, it will encounter problems with the following aspects as well: The "Check for update" process will not function. Items labeled as "Breached/2fA" will not be retrieved. In this scenario, regrettably, the only viable resolution would involve reaching out to your IT department when you intend to activate or update. Additionally, you can cross-check the version of the app you are currently using with the latest version accessible from here.

Hi @flyingbirds Thank you for your valuable feedback. I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration. Your patience during this process is greatly appreciated. #SI-3442

Hi @Shlomi I appreciate you providing me with the latest information about this matter. Should you encounter this issue again, kindly update this same forum, and I'll be more than glad to conduct further investigation for you.

Hi @david rinnan The master password holds a paramount significance within a password management application.This singular password acts as a bulwark against unauthorized access, ensuring that all other passwords and confidential data remain safely encrypted and impervious to cyber threats. Given its critical role, selecting a robust and unique master password becomes a pivotal step in fortifying the integrity of the entire password management ecosystem, thereby reinforcing a user's resilience against the ever-evolving landscape of online vulnerabilities. Hence, it is important to create a strong but memorable master password that you do not store anywhere that it could be discovered. Moreover, when you synchronize via any cloud service, an encrypted copy of your vault data is stored on the cloud. Your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud. In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. So somehow, if an attacker gains access to your iCloud Account/Enpass data file, he will find it protected with your Master Password and thus making it unuseful for him.

Hi @Greg McGuffey Encountering an "SSL certificate validation failed error" indicates the presence of network sniffing tools (e.g., Fiddler) in operation. It is advisable to reach out to your IT department and request a temporary deactivation of these tools. Once this step is completed, you can proceed to launch the Enpass app and subsequently reactivate the aforementioned tools

Hi @Devin Thank you for sharing the requested details. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your cooperation and patience in the meantime are appreciated. #SI-3440

Hi @zoeck Following an extensive investigation into this matter, we have effectively reproduced the identified bug. Our committed development team is currently focused on resolving this issue as a matter of utmost importance. Moreover, future updates will incorporate the required fixes for this glitch. We genuinely appreciate your understanding and cooperation during this interim period.

Hi @Operations8 After conducting a comprehensive examination of this matter, we have successfully replicated the bug. Our dedicated development team is actively engaged in resolving this as a top priority. An update containing the necessary fixes will be deployed in the near future. We sincerely value your understanding and cooperation in the meantime.

Hi @Send Zero Upon a thorough investigation of this issue, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

Hi @iTeeLion For troubleshooting purposes, please follow the below steps - Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device. If the issue persists, please share the below details with me, and I’ll have this checked for you - The version of the Enpass app and OS you are using. Any VPN/Firewall/Antivirus service you are using. If possible, kindly create a Webdav demo account and DM me its username, URL and password.

Hi @utilisateur38 I would like to share that Enpass displays the 'Save as Webform' option if the webpage has a password type field. That is the reason Enpass is unable to display the 'Save as Webform' option in the Extension menu or auto-fill the tracking code in the website you mentioned.

Hi @Bachsau We appreciate your willingness to provide the information. I have forwarded all the details to our testing team, enabling them to conduct a comprehensive analysis of this matter.

Hi @Operations8 Thank you for sharing the details. I have forwarded every bit of information to our testing team so they may thoroughly analyze this issue.

Hi @Send Zero I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3439

Hi @Jimmy5 For troubleshooting purposes, please follow the below steps - Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device. If the issue persists, please share the below details with me, and I’ll have this checked for you - The version of the Enpass app and OS you are using. A screenshot of the error occurring would be helpful. If possible, kindly create a Webdav demo account and DM me its username, URL and password.

Hi @Shlomi For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details and I will get this checked for you - The version of the Enpass app, OS, Enpass Extension and browser you are using. Does the Enpass app freeze after a certain action? Like opening a webpage, editing an Item, etc, or is it completely random? The total number Items, vaults and attachments you have saved in the Enpass app.

Hi @martinweiss Kindly refer to the steps in this link to know about how you can change the master password of the Enpass app.

Hi @utilisateur38 For capturing and saving new Items in Enpass using the browser extension, kindly refer to the steps in this link. If the autofill still fails, kindly share the below details - The version of the Enpass app, Chrome browser and Enpass Extension you are using. The URL of all the webpages on which you are facing this concern.

Hi @Devin Kindly provide me with the following information, and I'll be more than happy to assist you in investigating this matter: The Enpass app version, along with the version details of your operating system and Edge browser. The URLs of the webpages where you are encountering this issue.

Hi @Operations8 While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details: Are you using a key file in conjunction with your master password? How many vaults have you created within the Enpass app? Have you recently updated from the previous build, specifically version 6.8.7.786, or any older iteration? Is there a specific sequence of actions you performed prior to encountering this issue? Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.

Hi @Ivarson Kindly provide the precise operating system versions for both your Windows and Linux setups, as well as the versions of your browsers. I'd be more than willing to initiate an investigation into this matter for you.

Hi @zoeck I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3438

Hi @Bachsau I will gladly get this checked with our dedicated team. Please share the version of the Enpass app, OS, Enpass Extension, and browser you are using along with the URL's in which you facing facing this issue. If you'd rather share these details privately, please feel free to DM me.

Hi @zoeck Kindly provide us with the version details of your operating system and MS Edge browser. We would be more than happy to verify this for you.

Hi @Ivarson Our team is actively working on enhancing the Firefox Extension, and the update will be rolled out soon. We appreciate your patience and understanding during this time.