Abhishek Dewan

Hi @aikon

Could you please let me know the exact version of the Enpass app in the image you have shared and whether you have downloaded it from the Mac AppStore or from our website?

Hi @aikon

Welcome to the Enpass Forums.

You can download the Enpass app on your Mac from either the Mac AppStore or our official website. If you have downloaded the app from the Mac AppStore, you can update the app by going to the Enpass store page on the AppStore. If in case you are using the website version, you can update the app by going to Enpass app -> Menu bar --> Help --> Check for Updates.

Additionally, the backup file's password can either be the vault password (if it's a backup of a secondary vault) or the master password (if it's a backup of the Primary Vault or multiple vaults, including the Primary Vault).

Hi @CeePeeBee

Could you please confirm if you tried the steps I shared in this post? If not, kindly try them and share your findings with me -

1. Ensure that you have ticked the checkbox for AUTOFILL IN CHROME BROWSER under Enpass app Settings → Autofill.

2. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

3. Also, try clearing the cache and cookies of the browser.

If the issue persists, please share the version of the Enpass app and OS you are using.

Hi @MOM20xx

Apologies for any inconvenience caused by this matter and we do understand your disappointment. A fix for this issue will be released in our upcoming major update. We appreciate your patience in the interim.

Hi @kamil

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim

Hi @Rootbeer

I can certainly understand your disappointment in this matter and apologize for any inconvenience caused. We are releasing a fix for this issue in our upcoming major update. We request you to kindly bear with us until then.

Hi @Afra2

Could you please share the exact steps you performed and at what point are you facing issue? A screenshot of any error occurring would also help me in understanding this concern better.

Hi @kamil

I have forwarded this concern to our dedicated team and will get back to you soon with an update. We appreciate your patience in the meantime.

#SI-3354

Hi @Krabat

Welcome to the Enpass Forums.

In this case, as you have mentioned that you can access your Enpass on mobile via Face Id/Biometrics, we can help you here with the following steps below -

1. Open Enpass on your mobile/device using Biometrics.
2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.
3. Copy all the items individually from the other vaults and move them into the newly created vault.
4. Sync this new vault with a new cloud account.
5. Now reinstall Enpass on any other device and restore the data using the new cloud account.
6. Once all your data is restored on the other device, repeat step-5 on all your other devices.

Hi @Afra2

Welcome to the Enpass Forums.

The easiest way to access data on multiple devices is by synchronizing the Enpass Vault -

Steps for your old device on which Enpass is already set up and running-

You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

Steps for your other/new devices-

On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

Hi @DennisT

It is possible to share passwords with others by creating a shared vault and then sharing the credentials of that vault with whom you would like to share this vault . Please refer to the steps in this link on how to create a shared vault.

Hi @Yoshiki

Welcome to the Enpass Forums.

To assist you better with this concern, please share the below details with me -

1. The version of the Enpass app and OS you are using.
2. A screenshot of any error occurring and a short video showing this issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum)

Hi @kamil

We have recently updated the app to version 6.8.7. Kindly update your Enpass app to the latest version and share your findings with me.

Hi @SRR

Welcome to the Enpass Forums.

In Enpass, you can create your own custom templates with fields and sections. To know more about it, please refer to this link.

Hi @itoldusoandso

Stopping the Wifi Sync server resets the connection settings on your local server, and you will need to set up Wifi sync again on all the devices. To avoid this, you can simply pause the Wifi sync server. Moreover, after pausing/stopping the Wifi sync server, you will still have access to your data on your device. However, any changes made on any of the connected devices will not synchronize among other devices until the Wifi sync server is started again.

Hi @itoldusoandso

You will have to go through all the steps eventually, but the steps you would like to perform first depends on you.  I would also recommend checking our handy guide to set up Enpass on your device.

Hi @TomsCat

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @vivek

Thank you for the clarification and the screenshot in this matter.

I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated.

#SI-3350

Hi @vivek

To investigate this concern thoroughly, please share the version of the Enpass app, OS, Enpass Extension and browser you are using.

Regarding (2), Whether the full-time Windows Hello will work on any device totally depends on the Windows/Device itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps:

1. Remove Windows Hello Fingerprint and PIN from W11 Settings -> User Accounts -> Logon Options.

2. Setup Windows Hello PIN and Fingerprint again.

3. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app.

However, Enpass prompting to enter master password occasionally is expected behavior.

As for (3), could you please mention where exactly is the Enpass dialog popping up for you and share that URL with me? Also, a screenshot as a reference would be very helpful in investigating this concern.

"Also, it would be nice if passwords can be saved even if you are not logged into Enpass" -

As Enpass is an offline password manager, all your data is stored locally on your device. In order to autofill/save new Items on the Desktop version, the Enpass app needs to maintain a connection with the Enpass Extension. Hence, it is required for the main app to be running in the background to autofill/save new items. To learn more about autofill using Extension, please refer to this link.

Hi @Maarten

Thank you for sharing the requested information.

To further investigate this concern, could you please create a demo account of home assistant to access the login page and DM me its details?

Hi @Harpool

Enpass creates different subtitles for different types for Items. Moreover, as mentioned by @Ivarson, it also depends on which field is present on the top. For example -

1. The subtitle for the login type Item would be first username, email, phone or URL.
2. The subtitle for the credit card type Item would be card number. If it is empty, then first field will be shown as subtitle.
3. The subtitle for the Identity type Item would be first name + last name.
4. The subtitle for the Note type Item would be first 40 characters of note.
5. The subtitle for all the other Items would be first non sensitive field.

#SI-3088

Hi @Maarten

Thank you for sharing the details.

While we are looking into this concern, please share the version of the Enpass app, OS, Enpass Extension and browser you are using.

Hi @Anthony

If you are facing any issues with autofilling, please share the below details with me -

1. The version of the Enpass app, OS, Enpass Extension (in case of Desktop device), and browser you are using.
2. The name/URL of all the app's/webpages on which you are facing this concern.
3. A screenshot of any error occurring would be helpful.

Hi @TomsCat

We are looking into the reported concern for you but require some additional information - 

1. Could you please confirm if you have two different username or emails for separate vaults?
2. If yes, then kindly check whether the Enpass folder is created on both of the cloud.
3. Also, please share the screenshot any error message you are getting while connecting second user to that server.

Hi @vivek

Could you please confirm if you are referring to the Enpass app, Inline menu function or the Enpass assistant while autofilling? If possible, do share a screenshot as well.