Amandeep Kumar

We understand your concern. Enpass allows users to customize the password generator settings based on their security preferences. You can adjust the password length, complexity (uppercase, lowercase, numbers, symbols), and other parameters to ensure it meets your desired security level. By default, Enpass generates strong passwords, but if a specific policy requires a higher strength, you can modify the settings accordingly.

At Enpass, security is our top priority, and we continuously monitor emerging threats to ensure our users' data remains protected. While browser extensions introduce some level of exposure, Enpass follows strict security protocols to mitigate risks: No Cloud Storage of Data – Enpass stores vaults locally or on user-chosen cloud services, reducing exposure to potential breaches. Encrypted Communication – Our extension communicates with the Enpass app through an encrypted channel, preventing unauthorized access. Strict Extension Permissions – The Enpass extension operates with minimal required permissions to function securely. Code Signing & Integrity Checks – Official Enpass extensions are signed and verified to prevent tampering. To further enhance security while using the extension, we recommend: Installing extensions only from official sources. Regularly reviewing installed extensions and their permissions. Keeping your browser, operating system, and Enpass updated. Using a separate browser profile for added isolation if needed.

Could you please try downloading and installing Enpass directly from our website (Enpass Downloads), set up your vault, and then attempt to export it in .csv format again? This ensures that you're using the latest version with all necessary components.

I suggest checking the date and time settings on your system. It's possible that the date and time are not correctly configured, which could be causing the problem. Please ensure that your system's date and time settings are up-to-date, and then try again.

This setting is available in the Enpass website version. You can try downloading it from the following link: Enpass Downloads

Our technical team is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application. We appreciate your patience and understanding.

Our technical team has acknowledged the issue and is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application. We appreciate your patience and understanding.

You can refer to this link for detailed instructions on resetting Enpass and removing stored data from iCloud: Resetting Enpass to Erase Data or Start Over from Scratch This guide will help ensure that no data is left over in iCloud. Let us know if you need any further assistance!

This is a result of copying the password to the clipboard. Please note that the system clipboard is shared, but its memory is not under Enpass's control. Although Enpass automatically clears the clipboard content after a set period, Enpass has no control over how the system clears its memory, which may still contain previous clipboard values.

We're sorry to hear about the issue you're facing with Wi-Fi Sync. To troubleshoot this, please try the following steps: Disconnect Sync – Disable sync on all your devices and remove any connected sync accounts. Restore from Backup – Restore your latest backup and verify if all items appear correctly. Sync One Device at a Time – Re-enable sync on one device first and check if the issue persists before adding other devices. Check Sync Conflicts – Ensure no other device is overwriting the data due to an outdated vault version. If the problem persists, please share below details at support@enpass.io: The exact steps leading to the issue. A screenshot of any error messages (if any).

Our technical team is actively working on a fix. Since implementing this feature for Mac and Linux involves multiple considerations, it may take some time. We appreciate your patience and understanding.

@NodePlease provide your email ID to me in DM, and we will manually disable it for you in the future.

Our development team has already accepted this feature request and has working on it. Adding a new feature may take some time, but rest assured, we'll keep you updated on the progress.

Our technical team has acknowledged the issue and is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application. We appreciate your patience and understanding

We appreciate your effort in bringing this concern to our attention. I am raising this issue with our technical team as a feature request, and we may consider adding it in our future updates. However, please understand that several factors and considerations have to be taken into account. SI-3566

@jhcook Please provide your email ID to me in DM, and I will add you to TestFlight.

You can enable logs in Enpass by going to Settings > Advanced and checking the box for Enable logs.

I second @AnakinCaesar. If you have forgotten your Master Password, there is no way to restore Face ID access. Face ID is a convenience feature, but the Master Password remains the primary method of authentication. If you don’t remember it, you’ll need to reset your vault and set up Enpass again.

We appreciate you reaching out and sharing your experience. We are aware of this issue, as it has been reported by other users as well. Our team is actively investigating the root cause. Since the issue is not consistently reproducible in a specific scenario, resolving it is taking longer than expected. We understand how frustrating this can be and appreciate your patience while we work on a fix. If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

Currently, exporting passkeys is not available in Enpass. However, this feature is already on our roadmap, but it will take some time to be implemented. As a recommendation, you can add both vaults to the same device and manually copy items from one vault to another. This ensures that all data, including passkeys, is properly transferred. #SI-3658

Thank you for reaching out, and we’re sorry to hear about the issue with automatic backups. To better understand and assist you, could you please clarify a few details? Is the issue occurring on a specific device (Windows, macOS, Linux, etc.)? Are you using Enpass Personal or Enpass Business? Where are the backups being stored (local drive, network share, cloud storage, etc.)? Are there any permissions or access restrictions unique to AMG Steel Factory's system? Do you receive any specific error messages when the backup fails? Is the backup process partially working (e.g., creating incomplete files), or does it not trigger at all? Aside from resetting the admin password, were there any other system changes (e.g., new security policies, software updates)? Has the backup directory or file path changed? Feel free to share these details with us at support@enpass.io, and we’ll escalate the matter to our product team if necessary. We’re here to help and will work to resolve the issue promptly.

@Bragoon, Thank you for the clarification! Currently, in Enpass, each template can only be assigned to a single category at a time. Unfortunately, there is no direct way to assign the same template to multiple categories simultaneously. As a workaround, you can: Duplicate the Template: Create a copy of your desired template and assign it to the second category. This allows you to have the same structure available across multiple categories. Use Tags for Better Organization: Instead of relying solely on categories, you can apply custom tags to your items. This way, the same template structure can be organized and found under different contexts. We understand the convenience of having templates across multiple categories, and I’ll pass your feedback to our development team for future consideration.

@Kliwer,Thank you for sharing your feedback—we understand how frustrating frequent auto-locks can be, especially in specific use cases like using Enpass via RDP on a tablet without a keyboard. While Enpass currently does not offer a "Never" option for security reasons, here are a few workarounds that may improve your experience: Extend the Lock Time: Increase the "Enpass is idle for" and "System inactive for" duration to the maximum allowed time. You can find this option under: Settings > Security > Auto-Lock. Disable 'Lock When Enpass is Closed': Ensure this option is disabled to prevent locking when the window is minimized or hidden. If you continue to face issues with the Enpass window disappearing when using the on-screen keyboard, feel free to provide us with your device details and Enpass version—we’ll be happy to investigate further.

we’re glad to hear you’re enjoying Enpass Premium! It sounds like the change in networks and the time gap may have caused a desynchronization between your devices. Let’s try to get your Wi-Fi sync working again while ensuring no data is lost. 1. Identify the Most Up-to-Date Vault Open Enpass on each device (Linux PC, laptop, iPhone, and iPad). Check which device has the most current information by reviewing your most recent entries. 2. Backup All Vaults Before proceeding, create a manual backup of each device’s vault: Go to Settings > Vaults > [Vault Name] > Backup and save the file securely. 3. Reset Wi-Fi Sync On your Linux PC (or a device that will act as the host): Ensure all devices are on the same local Wi-Fi network. Go to Settings > Vaults > [Vault Name] > Set Up Sync > Wi-Fi Sync and choose Host a Server. On other devices (iPhone, iPad, laptop): Disconnect any existing sync: Settings > Vaults > [Vault Name] > Disconnect. Reconnect to the newly hosted Wi-Fi sync server. If the sync still fails or if you encounter conflicts, please let us know—we’ll guide you through advanced troubleshooting. We’re here to help if you need further assistance!

@mandebooks I have just messaged you. Please do check your direct messages (DM) and share required details there.