Amandeep Kumar

@gbt_ Could you please raise a request by emailing support@enpass.io? We’ll need to perform some additional troubleshooting to resolve this issue.

@paulsiu This reported issue was fixed in the latest update. Please ensure you have the latest version of the Enpass app and if you are still experiencing the slowdown, please let us know.

Thank you for sharing the details. As we work with our Technical Team to analyze the crash, could you please provide the following additional details to help us assist you more effectively: Crash Reporter Notification: When the app crashes, do you receive the Enpass Crash Reporter notification? If yes, please mention your email address or link of this post in the report description so we can identify it as yours when it reaches us. Screen Recording (Optional): If possible, please share a short screen recording showing the exact steps leading to the crash at support@enpass.io. This will help us reproduce and resolve the issue faster. NOTE: Please make sure to hide or blur any sensitive information (like passwords or personal data) while recording your screen. Once we receive these details, we’ll escalate this to our Technical Team for further investigation. Thank you for your patience and cooperation, I’ll make sure this gets resolved as soon as possible.

Unfortunately, we no longer host or provide older versions of Enpass for Android due to compatibility and security reasons. The current Enpass app available on the Google Play Store is designed for the latest Android versions and may not fully support Android 8.0 (Oreo).

Sometimes, certain email providers apply filters that may result in OTP (one-time passcode) messages being delayed or blocked. Please make sure to: Double-check your Spam/Junk/Promotions folders. Wait a few minutes in case of delayed delivery. If possible, try adding no-reply@enpass.io to your email safe sender/whitelist list. For more details, you can also refer to our FAQ here: https://support.enpass.io/app/setup/kb/what_to_do_if_you_have_not_received_your_enpass_activation_code.htm

Could you please provide more details about the issue, including the website URL, your macOS version, Safari version, and device model? Kindly send this information to support@enpass.io so that our team can reproduce the problem and investigate it further. We appreciate your cooperation and look forward to assisting you.

The issue where some websites trigger the Windows OS Passkey prompt directly, bypassing browser extensions, has been shared with our technical team to investigate improvements to Enpass’ Passkey integration. Thanks for the debugging and details shared. We’ll follow up with updates or if further information is needed. #SI-4521

I’m sorry to hear about the trouble you’re facing. Enpass does provide a way to restore your data from a backup. Please follow the steps in our detailed guide here: How to Restore Data from Backup This article walks you through restoring your vault from a previously created backup file. If you face any difficulties while restoring, please let me know and I’ll be happy to assist further.

Thanks for your suggestion! Just to let you know, Enpass already supports marking/unmarking items as Favorites. You can check out the steps in our documentation here: Marking favorite items in Enpass. If you were referring to a different kind of shortcut (like a global hotkey for toggling favorites directly), could you clarify a bit more? That way, we can pass on the exact idea to our product team.

Thanks for reporting this issue. As we investigate further and seek assistance from our Technical team, could you please share the following details to help us troubleshoot more effectively: Enpass version and Device OS version When exactly does the app crash? (e.g., during installation, while unlocking, while using the app, when editing/adding an item, during sync, or during browser autofill) Do you receive the Enpass Crash Reporter notification when it crashes? Also, please mention this topic link when you send the report to us so we can easily identify your case. Looking forward to your reply so we can assist you better.

Please try the steps below to resolve the iCloud session expiry issue: Make sure the Enpass app is updated to the latest version on all your devices. Remove the iCloud sync from Enpass on all devices. Re-connect the sync on your target machine using iCloud, Enpass will use the system iCloud account. Enable the settings as outlined in this support article: “Why am I getting the error message ‘iCloud session expired’ while syncing with iCloud?” During the sync process, you will see a pop-up asking if you want to stay signed in. Please check the box next to “Keep me signed in” before proceeding. Following these steps should help resolve the frequent iCloud session expiry you’ve been experiencing.

Thank you for sharing these details and for testing the “Open Assistant in docked mode” option. We understand the inconvenience of the Assistant reopening in the center of the screen and not remembering the position you moved it to, especially when using a custom keyboard shortcut. Your suggestion to either allow position parameters or anchor it consistently to the system tray/dock location is a very valid one, and we’ve shared this feedback with our product team for consideration in future updates. We really appreciate you bringing this up, and we’ll keep you updated if there’s any progress on this feature.

Thank you for confirming! We’re glad to hear that Windows Hello is working again for you on Enpass v6.11.14. Your feedback helps us ensure everything is running smoothly across devices.

@Jeff T. Thank you for sharing your feedback and for your kind words about Enpass - we really appreciate it! We understand your point regarding displaying the Category when opening an entry. Currently, Category works as a top-level organizational element and is not shown as a field within the item itself. That said, your suggestion to make it visible (and even selectable when adding fields) is very valid, and we’ve shared it with our product team for consideration in future updates. We’re always working to make Enpass more intuitive, and feedback like yours helps us improve. #SI-3713

@Sleepyhead As soon as we were directly updated about this threat, our team worked quickly to release a fix that significantly mitigated clickjacking. Developing a permanent solution required additional time due to its complexity, but we delivered it in August, shortly after the threat became public. You can rest assured that at Enpass, protecting your data is always our top priority, and we remain committed to never letting you down. @AnakinCaesar Thank you for spreading awareness and for your support. We truly appreciate how you acknowledged and explained our efforts in this matter.

Both backup and restore are possible in Enpass. If you could share more details about the exact issue you’re facing, we’d be happy to guide you through the process and help resolve it. To restore data in enpass: Restoring data from backup

Enpass does not automatically transfer data between different cloud services. When you connect to OneDrive, it will start with an empty vault unless your existing data is manually moved. You’ll need to move your Enpass data from Nextcloud to OneDrive in order to have all your records available there and enable syncing across your devices using OneDrive. Alternatively, you can continue syncing across devices using Nextcloud if that setup works better for you.

Thank you for reporting this issue. We’ve forwarded the details to our product team for further investigation. Our team will review it thoroughly, and we’ll keep you updated on the progress. In the meantime, please don’t hesitate to reach out if you notice any additional details that may help with the investigation. #SI-4500

This has been requested by other users as well, and we’ve already shared this feedback with our product team for consideration in future updates. While I don’t have a confirmed timeline to share right now, please know that we take such requests seriously and are constantly working to improve Enpass to meet our users’ needs.

We’re glad to hear that the workaround helped and you’re now able to sync your devices successfully. Thank you for your valuable feedback regarding a reset option for the sync feature, I’ve shared this with our product team for consideration in future updates.

Could you please raise a request with us at support@enpass.io along with your device details, and the exact error message? Our team will look into this closely and assist you further.

Yes, we have received your request and have forwarded it to our product team for further investigation. Our team will review this in detail and share a fix or workaround with you soon.

@My1 Thank you for sharing the details. Regarding the screenshot - please go to Enpass Settings → Advanced → Enable Screenshots and check the box. This will allow you to capture screenshots within the app. For the biometric issue, we request you to please share more details with us (such as a short video if possible) by contacting us directly at support@enpass.io. This will help our technical team investigate the behavior further. (Note:- Please hide sensitive information while recroding your screen)

Thanks for checking this and sharing the detailed steps with us. We’ve noted your observations and will be sharing this with our product team for further investigation. We appreciate your patience and will keep you updated on any progress.

Thank you for sharing the detailed information about your setup and the troubleshooting steps you’ve already taken. I will pass this along to our technical team for further investigation. If we need any additional details from you, we’ll reach out. We truly appreciate your patience as we work to resolve this issue! #SI-4490