Anshu kumar

Hey @Andrew Myers

Sorry for the trouble you are going through.

Please share some more info so that we can help you better.

• On which all devices (along with OS version) are you using Enpass?
• Which Enpass version are you using on each device?
• Which cloud services are you using to sync?
• Are you getting any error message or code while syncing?
• Does the Date and Time setting set to automatic on all devices?

Thanks for your co-operation.

Hey guys,

Sorry for the trouble you are going through.

This issue has been fixed, and an update v6.1 with the fixes will be rolled out soon.

We appreciate your patience.

Hey @Bowjest,

Sorry, we made you wait this long. I just want to confirm that this issue has already been addressed to the Developers by our support team and I assure you it'll be resolved very soon.

Thanks for your co-operation.

Hey @srouleau,

I'm sorry to hear that the workaround didn't help!

I've noted down this issue in high priority and notified the dev team to look into it. Till then I request you to please co-operate with us.

Hey @srouleau,

On 4/15/2019 at 7:38 PM, srouleau said:

5) I use Firefox (66.0.2+build1-0ubuntu0.18.10.1)

 

I would suggest you please make Chrome as your default browser and then try sync if you haven't tried it yet and share your findings.

20 minutes ago, srouleau said:

As my Linux box is slowly lagging behind my Windows and Android copies of Enpass, how will it reconcile the database once I get it to work again on Linux? Is the database synchronized as a blob, or it's actually item-by-item?

It will sync item by item.

Thanks!

Hey guys,

Please let me know which Enpass and 1Password version are you using so that we can investigate it further.

Thanks for your co-operation.

Hey @kellybrf

Thanks for writing in.

I would like to share that we have already rolled the beta version of Enpass for Chromebook.

Hope this helps!

Hey @srouleau,

Sorry for the trouble you are going through.

Please share some more info so that we can help you better.

• Which Linux version and Enapss version are you using?
• Have you installed two versions (Enpass 5 and Enpass 6) of Enpass on your system?
• Are you using a multiuser system?
• Which cloud services are you using to sync?
• What is your preferred browser and its version?

Thanks for your co-operation.

Hey @Bowjest,

Thanks for the update.

Our support team will analyze the logs and get back to you soon.

Thanks for the co-operation.

Hey @aa11,

Thanks for your suggestion.

I've noted it down and forwarded to the concerned desk for further consideration.

Cheers!

Hey @aa11,

The suggested feature is already in our roadmap but at the moment I can't assure you any ETA.

Thanks for your co-operation.

Hey @CeePeeBee,

Thanks for reporting this issue and we are sorry for the inconvenience caused to you.

I've noted down this issue in the high priority and notified the QA team to look into it.

Thanks for your co-operation.

Hey @JoachimF,

Thanks for sharing the details.

I have noted it down and notified the QA team to look into it.

Thanks for your co-operation.

Hey @Bowjest,

Thanks for sharing the details.

I will really appreciate if you can perform following troubleshooting steps and share the output via support@enpass.io

Verify from the 'Activity Monitor' if an executable with the name 'Enpass Helper' is running. If yes, please run this command in the terminal and share the results: 

• lsof -i:10391

Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. 

Thanks for your co-operation.

Hey @srouleau,

Sorry for the trouble you are going through.

Our dev team is already looking into this issue. Meanwhile, I would suggest you please make Chrome as the default browser and then try to sync.

Hope this helps!

Hey @dvdr,

Well in this case, please enable Always run assistant in docked mode in Enpass General settings and check.

Hope this helps!

Hey @danifran,

Sorry for the trouble you are going through.

You can use the Backup File option to restore your data.

Hope this helps!

Hey @Anders,

Sorry for the trouble you are going through.

1 hour ago, Anders said:

 It seems like the download version (from your website) is slower when searching, and very slow when editing an existing password/item.

 

Please share some more info so that we can investigate it further.

• Which Windows OS version along with build version are you using?
• Number of items in Enpass?
• Which cloud services are you using?
• Configuration of your system?

1 hour ago, Anders said:

 Are they the same?

Yes, but if you want to use the premium feature of Enpass then you have to download Enpass from Windows Store.

Thanks!

Hey @emilianoheyns,

Sorry for the trouble you are going through.

Our dev team is already looking into this issue and the fixed will be available in the next update.

Till then please co-operate with us.

Hey @phorgan1,

Thanks for writing in.

Sorry to say but currently we don't have any plans in the near future to implement import functionality for Figaro's Password Manager. If you can somehow convert an exported file into CSV  then you can import into Enpass using Pre-formatted CSV. 

Thanks for your understanding!

Hey @melissa.eboch,

Sorry for the trouble you are going through.

Hey @Ann W,

Thanks for using Enpass.

Enpass charges a one-time fee for the lifetime license. The same is being mentioned here on our website: https://www.enpass.io/pricing/

Cheers!

Hey Günter Stangl,

I would like to share that since Enpass 6 is based on a new architecture, it will only sync with Enpass 6, and not with previous versions. So, to test the sync functionality, you’d need to install the Enpass 6 on your Windows PC as well. 

Thanks!

Hey @JoachimF

Sorry for the trouble you are going through.

Please let me know on which Android device, Android version, and Enpass version are you using so that we can investigate it further.

Thanks for your co-operation.

Hey @Bowjest

Sorry for the troubleshooting you are going through.

Please share some more info so that we can help you better.

• Which OSX version are you using?
• Which Enpass version are you using?
• Are you using any Antivirus or third-party security-related extension?
• Are you using Proxy/Firewall?

Thanks for your co-operation.