Kashish

Hey @arnekolja,

Arne, Thanks for joining Enpass forums and reporting the issue.

We've noted down the details of the issue and our QA team is looking into the issue to investigate further. We'll keep you posted on the updates.

Thanks.

Hey @CT94,

Welcome to the forums.

It's strange to read as Enpass doesn't require an active network connectivity while opening or logging in. 

On 1/6/2020 at 2:08 PM, CT94 said:

Enpass on Android does not open up when I have no internet connection available

Could you please share the Android version, the Enpass version and the device name? Also, do you face any error or an issue while opening Enpass without an active internet connection?

Thanks.

Hey @Steph@n,

Thanks for sharing the version number. Have you enabled Look Me Up in iCloud drive settings on your device? Additionally, try enabling iCloud drive on your device, if not already done and check if you're able to sync with iCloud in the Enpass app.

Thanks.

Hello @revanmj,

We've started working on a fix for the Android Watch installation issue and a fix will be available soon. We request your patience and co-operation.

Thanks.

Hey @eyecrispy,

We regret the inconvenience with cloud sync. 
Do you get any particular error while syncing or does the sync set up successfully? Also, share the device model name and the Enpass version you're facing the issue on, we'll check the issue.

Thanks.

Hey @ijprest,

Thanks for reporting this issue.

Did you try changing the default browser on your system to see if there are different results? Let us know what all browsers did you try and face the same issue?

Thanks.

Hey @Sandzhaj,

Thanks for sharing your issue on the forum.

8 hours ago, Sandzhaj said:

every time i close my browser (chrome-based) and launch it again, enpass extension asks me to enter the code

One probable cause for the repeated authentication seem to be the Browser Authorization settings under Enpass settings. Please check under Enpass browser settings -> Browser Authorization if the checkbox is enabled. If it's enabled, please disable it. 

Meanwhile, we're sharing the screenshot of the issue with the concerned team. @Sandzhaj could you please confirm the following:

• Enpass version you're using.
• Browser name and the version.
• Did you try checking the same with any other browser?

Thanks.

Hey @Adam DZ,

Thanks for sharing the version info. If there's a network firewall configured at your workplace, Enpass wouldn't communicate with the Dropbox servers, and hence you won't be able to set up sync. To setup Dropbox sync, you'll have to ask the administrator to allow network access to Dropbox.

Thanks.

Hey @billigan,

Thanks for joining in on the forums.

On 1/4/2020 at 8:30 AM, billigan said:

Is it possible to switch the behavior from double-click to single-click for the password entry?

Please note that this is a default behaviour for the desktops and can't be changed. Also, if you have only a single-item login associated with a particular URL, Enpass provides an option to directly fill the login details with the keyboard shortcut. To turn on the settings, open Enpass -> Browser -> Autofill login details without showing Enpass Assistant.

On 1/4/2020 at 8:30 AM, billigan said:

Also, when I tried to register for the Enpass forum to post this, I found no way to create a new password on the fields provided on the signup page. The two lines for password did not offer any autofill or autocreate password options from Enpass (only the iCloud Keychain). I right-clicked and found an entry for Enpass but that opened up the mini browser again without a way to create a new password

If you sign up on a desktop, you could use the browser extension's password generator to create and fill passwords in the password field. Once you submit the sign-up form, Enpass extension would prompt with an option to save the login details.

Thanks.

Hello @PaddyK,

Welcome to the forums!

I would like to share that iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and encrypted and only the Enpass app can access its data saved in iCloud.

Thanks.

Hello @thestook,

Thanks for using Enpass. 

We understand you're having issues with syncing to Dropbox. Could you please try updating Enpass to the latest version on your Mac and confirm if that fixes the issue. 

Thanks.

Hey @Bsee,

Thanks for using Enpass and welcome to the forum.

We had a look at the screenshot link. Please share the following details so that we can check and assist you better:

• Language of 1Password and Enpass.
• Versions of 1Password and Enpass.
• Device and version of macOS you are using.
• Does 1Password exported data contain any attachment?

Hey @Vipul,

Welcome to the forums.

To sync with iCloud, please create a new vault with the same Master password as that of the data on iCloud. After creating the new vault, setup sync with iCloud and check. If the issue persists, share the following details:

• Enpass version you're using.
• OS version and the device details.
• Are the date/time settings set to Automatic on your device?

Thanks.

Hey @user3458,

We're sorry for the inconvenience. Please try reinstalling the browser extension and check if that helps.

Could you please help us with the following details:

• Which website(s) are you facing the issue?
• Did you try auto-fill with any other browser for the same website?

Thanks.

Hey @mani,

Thanks for using Enpass and welcome to the forum.

Please note for the search to populate results from Notes, make sure that you've set the search option to search with "Fields" in the Enpass search. If you've set search to "Title" or "Passwords", Enpass won't display search results from the notes saved in your data.

Thanks.

Hello @SeT,

Welcome to the forum!

Thanks for using Enpass. Please note that Enpass Premium features are an In-App purchase, and according to Apple's terms and conditions it isn't feasible to access in-app purchases via Family Sharing. If there's something else, let us know.

Thanks.

Hey @FCroteau,

We've checked the display sequence of categories on the latest version of Enpass for iOS and noticed that the custom categories are alphabetically sorted. Could you please confirm after trying this on the latest version?

Thanks.

Hey @Ralle82,

If you add an item using the Add new item(+) option in Enpass, there's already a drop down menu to choose the vault where you wish to save the item. Additionally, on desktops, as a part of the auto-save feature, the Enpass extension provides an option to select the vault in which user wishes to save a login item if that's already not in the Enpass database.
If we've missed something, please let us know.

Thanks.

Hey @formerflyboy 

Welcome to the forums.

When you enable the sync with a cloud account, Enpass encrypts the local data with the Master password and then uploads the encrypted file on the cloud account. So while restoring the file on your Android device, please make sure you are entering the correct master password (the same password of Enpass app you are using on your Desktop).

Thanks.

Hey @Richard Bell,

We regret the inconvenience with the registration. We're looking into this issue and a fix will probably be available in the upcoming updates.

Thanks.

Hey @Sneeuw,

Thanks for showing interest in purchasing Enpass.

Please note that this offer is only for customers who have never purchased Enpass. You'll be able to purchase when your current subscription ends.

Thanks.

Hello @Chris_HH,

Good day and welcome to the forum!

Please note that purchasing Enpass isn't under the purview of family sharing. Please read our website's help article here. You can, however, restore your purchase on wife's device by using the same email with which you registered your purchase under Enpass account settings on wife's device.

Thanks. 

Hello @aaronbernak,

Welcome to the forum!

For the Facebook login, check if there are any items in the Trash or Archive. If there are items in Trash, remove them to add new items. Also, did you enable cloud  sync on the iPhone earlier?

Thanks.

Hey @Daniela S.,

Welcome to the forum! 

It seems you used Sign-In with Apple and checked "Hide my email" on Enpass. The above email is genearated by Apple's private relay mail service that creates an ambiguous ID to conceal the user's authentic mail. 
There was earlier an issue with changing this mail which is now fixed. Please update Enpass to the latest version.

Thanks.

Hello @Steph@n,

Welcome to the forum.

Could you please let me know if you're using a store downloaded or website downloaded installation of Enpass? Also, share the Enpass version. Meanwhile, we're checking this at our end.

Thanks.