kalehv Posted September 25, 2019 Report Share Posted September 25, 2019 I have been observing for a few days now that copying fields from Enpass does not really put it on macOS clipboard. When I try to paste what was copied in Enpass, nothing gets pated. I use an app called "Paste" on macOS to maintain clipboard history but that is not a problem. I have tried copy-pasting with my clipboard manager app not running. This has been happening from both browser extension as well as macOS desktop app. If I reboot my mac, everything works fine until it stops working again. Anybody seeing this or know a solution to this problem? This is such a deal breaker feature and is compelling me to evaluate other password managers. Link to comment Share on other sites More sharing options...
Anshu kumar Posted September 26, 2019 Report Share Posted September 26, 2019 Hey @kalehv, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I've noted down this issue and notified the QA team to look into it. Meanwhile, please let me know which OSX and Enpass version are you using so that we can check further. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
kalehv Posted September 26, 2019 Author Report Share Posted September 26, 2019 macOS 10.14.6 enpass 6.2.0 (538) from App Store Link to comment Share on other sites More sharing options...
abhibeckert Posted September 27, 2019 Report Share Posted September 27, 2019 (edited) Since upgrading to Enpass 6.2.0 (538) I can no-longer copy/paste passwords. They copy without any error, but pasting doesn't work. I'm on MacOS 10.14.6. Since the app is unusable - can you please advise how I can downgrade to the previous version? I can't find a download for 6.1 anywhere. Edited September 27, 2019 by abhibeckert Link to comment Share on other sites More sharing options...
Anshu kumar Posted September 27, 2019 Report Share Posted September 27, 2019 Hey @kalehv, Thanks for sharing the details. I have noted down this issue in high priority and notified the QA team to look into it. I'll keep you update once I hear from them. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
kalehv Posted October 1, 2019 Author Report Share Posted October 1, 2019 Thank you @Anshu kumar Are there any updates on this issue? This is making Enpass completely unusable. If I cannot copy and paste passwords, it completely defeats purpose of a password manager Link to comment Share on other sites More sharing options...
rblaa Posted October 3, 2019 Report Share Posted October 3, 2019 (edited) I just filed a bug report about this issue as well, ECS-2124 This is critical, it makes the app unusable. I did try this as a work around: edit the account entry in Enpass, make the password visible, try to copy the password from the input text field. That seems to now be disabled as well. UPDATE: after a machine reboot, Enpass copy and paste is working again. Edited October 3, 2019 by rblaa suggest work around Link to comment Share on other sites More sharing options...
kalehv Posted October 5, 2019 Author Report Share Posted October 5, 2019 (edited) @rblaa Is is still working for you? For me it works for a while after machine reboots and then again stops working at some point. I am not 100% sure on this, just my wild guess, but I think the new Enpass 6.2.0 feature that erases password from clipboard is causing issues. Of course it is more secure to have this feature but I'd be ready to give it up in favor of making Enpass usable. Edited October 5, 2019 by kalehv Link to comment Share on other sites More sharing options...
abhibeckert Posted October 8, 2019 Report Share Posted October 8, 2019 On 9/27/2019 at 7:20 PM, Anshu kumar said: I have noted down this issue in high priority and notified the QA team to look into it. I'll keep you update once I hear from them. Have you heard from them yet? Rebooting did not resolve the issue for me. Link to comment Share on other sites More sharing options...
MichaelK Posted October 8, 2019 Report Share Posted October 8, 2019 Mac OS 10.14.6, Enpass 6.2.0 Same Problem. Copy - Paste does not work any longer. That makes the app completely useless ! Please provide an update or a way to downgrade to a working version ! Link to comment Share on other sites More sharing options...
Jordan G Posted October 12, 2019 Report Share Posted October 12, 2019 I am suffering from this problem as well. I have enpass 6.2.0 and running MacOS Mojave, 10.14.6. This is killing me, as I have to copy in passwords character by character, which sucks because all my passwords are over 25 characters long. Link to comment Share on other sites More sharing options...
Jordan G Posted October 14, 2019 Report Share Posted October 14, 2019 When is this going to be fixed? Can I get my money back if I paid for premium and enpass no longer works? Link to comment Share on other sites More sharing options...
Kashish Posted October 14, 2019 Report Share Posted October 14, 2019 Hey @Jordan G, We apologise for this inconvenience. The "copy" issue is in our priority list and our dev team is already working towards a resolution. A fix for this issue will be available in the next update. We request for your co-operation. Thanks! Link to comment Share on other sites More sharing options...
Artur Posted October 22, 2019 Report Share Posted October 22, 2019 (edited) I found a simple solution for me: You have to Edit the 'Password' field by clicking on it. Edit the Password field type from 'Password' to 'Text'. Leaf the checkbox for sensible data. Now the password is still hidden and I can copy and paste my passwords again, while waiting for a fix!! Edited October 22, 2019 by Artur Link to comment Share on other sites More sharing options...
Artur Posted October 24, 2019 Report Share Posted October 24, 2019 @Anshu kumar I maybe found the problem. It seems that on mac the clipboards are accidentally reversed. Mac has a hidden clipboard wich you can use with 'control+K' to cut an 'control+Y' to paste. But when I select some text witch I cant copy over the common ways, and then press 'control+K' tu cut it with the hidden mac clipboard, the password are passtet in the main clipboard and I can paste it over the 'command+V' buttons, instead of the 'control+Y' buttons. So for everyone who is struggling with this. Simply edit your entry and set your passwords to text fields, select the chars with the mouse and copy the password over the 'control+K' buttons and paste it as normally. Don't forget to paste the password back in your field or close the editing window without saving. Link to comment Share on other sites More sharing options...
jasonh Posted November 23, 2019 Report Share Posted November 23, 2019 On 10/14/2019 at 2:58 PM, Kashish said: Hey @Jordan G, We apologise for this inconvenience. The "copy" issue is in our priority list and our dev team is already working towards a resolution. A fix for this issue will be available in the next update. We request for your co-operation. Thanks! This is biting me as well. A reboot will temporarily allow me to copy again but after a while this comes back and I again can't copy from Enpass. This is debilitating and the primary purpose of a password manager. It is not some fringe issue... Do you have a timeline for the fix. I need to know if I need to make the change to another password manager if this is going to be longer than a week or so... Link to comment Share on other sites More sharing options...
webjaros Posted June 2, 2020 Report Share Posted June 2, 2020 (edited) @Anshu kumar @Kashish is anything being done? Words "issue is in our priority list and our dev team is already working towards a resolution" do not work when more than half a year has passed. I payed for the program that does not work. Should I request for refund or the update really gonna be there soon? Edited June 2, 2020 by webjaros Link to comment Share on other sites More sharing options...
Garima Singh Posted June 3, 2020 Report Share Posted June 3, 2020 Hey @webjaros Sorry for the bad experience. The same problem has been resolved few updates back. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the device OS version along with Enpass version. Thanks. Link to comment Share on other sites More sharing options...
Cedrick Posted August 19, 2022 Report Share Posted August 19, 2022 Hey Garima, today I am still running into this issue. Could you guys please have another look. Running v6.8.2(1082) from the Mac Appstore. It is really frustrating and renders the app useless. I cannot login to my accounts when copy paste doesn't work in apps outside of the browser. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted August 22, 2022 Report Share Posted August 22, 2022 Hi @Cedrick For troubleshooting purposes, could you please review the setting 'Clear Clipboard after X seconds' under Enpass Settings -> Security -> Clipboard and try increasing the time to check if the issue gets resolved? Link to comment Share on other sites More sharing options...
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