Unlock with TouchID options keeps disabling by itself after a few minutes

[Nishant]

I am an Enpass Pro member and I am currently using Enpass(version 6.3.2 (582)) on my Macbook (version macOS Catalina version 10.15.1)

The 'Quick Unlock' with Touch ID option is being auto-unchecked after I manually enable it. This happens almost immediately after I enable it. Please check the screenshot below. Is anybody else experiencing the same problem. Trying to see if there is a fix to this problem. Thanks in advance!

Edited December 19, 2019 by Nishant
Added the Enpass Pro proof

[spn]

I have the same problem. Please fix this ASAP!!

[Tillerbach]

Same behavior here.
Quite annoying.

Thank you for feedback and quick fixing.

[twm40]

Same behavior here.

I am also an Enpass Pro member and I am currently using Enpass version 6.3.2 (582) on my Macbook Pro with macOS Catalina version 10.15.2

[Dianoga]

I'm seeing this problem as well.

I think it's also happening on Windows

[Kashish]

Hello all,

A Beta update with the fix for this issue has been released. Please check and confirm, we'll proceed with the release of stable version soon.

Thanks.

[inxs4u]

Hi,

 

Where can the beta be downloaded?

 

[inxs4u]

Same here, need a fix asap. This slows me down while working.

[J P]

I downloaded the beta from this site: https://www.enpass.io/beta/

It did not fix the problem.

 

[bAfly]

Same here - fix please!

[steross]

The beta fix seems to be working for me.  My applications folder had the normal app and the beta so I had to switch to the beta.  

[Damasta]

16 hours ago, Dianoga said:

I'm seeing this problem as well.

I think it's also happening on Windows

It is. I'm on 6.3.2 (592)

[twm40]

The beta seems to work for me.  Downloaded v6.3.2 (599) it prompted me to update to v6.3.2(601). After update to v6.3.2(601) I selected TouchId in prefs and  it seems to be working.  TouchId setting is still persisted after an app restart.  So far so good.

[J P]

I just tried the beta again, and the process unfolded differently this time -- just as described by twm40. Now the touch-id setting is sticking.

 

Now, if only the application would go straight to the touch-id verification without requiring the user to click the fingerprint icon.

Edited December 20, 2019 by J P

[bunnyhero]

the beta fixes it for me as well

[Noah Williams]

Yep, this bug has been annoying me too! Glad it's well documented!

[Noah Williams]

On 12/20/2019 at 9:04 AM, J P said:

I just tried the beta again, and the process unfolded differently this time -- just as described by twm40. Now the touch-id setting is sticking.

 

Now, if only the application would go straight to the touch-id verification without requiring the user to click the fingerprint icon.

Yes, I agree, this is the behavior it should have. 1Password does this; no reason Enpass can't.

[Pjc]

Beta version did not work for me. 

[nihebe]

Same Problem here on two different Macs since a few days... annoys me every day many times. 

[spn]

When can we expect a fix? I have installed Enpass via the Mac App Store, so no Beta for me. It is really annoying to type in my Master Password multiple times every day..

@Kashish

Edited December 23, 2019 by spn

[Kashish]

Hello @spn,

The latest version 6.3.3 has been released on the Mac store. Please update your app and check if the issue has resolved.

Thanks.

[nihebe]

Finally works! Many thanks and happy holidays.

[Nishant]

On 12/23/2019 at 7:02 AM, Kashish said:

Hello @spn,

The latest version 6.3.3 has been released on the Mac store. Please update your app and check if the issue has resolved.

Thanks.

Thanks for fixing this! 

[Nishant]

Thanks for fixing this issue with the latest app update (6.3.3)!

Regards,

Nishant

[Pratyush Sharma]

Hi @saschap,

Thanks for writing back in.

We would like to inform you that if you have enabled the Touch ID, then the app asks for the master password when the

• System restarts
• When you quit Enpass and start it again as a fresh app.

However, we do have plans to improve the functionality in future updates.