someenpassuser Posted January 17, 2020 Report Share Posted January 17, 2020 Hello, very often and since 2-3 month, when I unlooking my macOS lookscreen, Enpass is shown in the foreground and asks to unlook (with password or touch ID). Is that a misfunction? What do I need it for? I cannot find a setting to disable this annoying prompt. Enpass 6.3.3 MacOS 10.15.2 Link to comment Share on other sites More sharing options...
Kashish Posted January 21, 2020 Report Share Posted January 21, 2020 Hey @someenpassuser, Welcome to the forums! This is a strange behaviour. Does this happen when the Mac wakes from sleep or does this happen every time the screen is locked? Meanwhile, we're checking this at our end for further analysis. Thanks. Link to comment Share on other sites More sharing options...
someenpassuser Posted March 6, 2020 Author Report Share Posted March 6, 2020 Hello @Kashish, sorry for my late response. I did some checks. I use the Enpass browser extension in Chrome and Firefox (on MacOS). I am very sure (but not 100%) that Chrome causing that prompts. Chrome is very often opened on-focus and not focused, or minimized. When I completely close Chrome the prompts seem not to came up. Pleas let me know if I can provide logs or do something to get this fixed asap. Kind Regards Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 17, 2020 Report Share Posted March 17, 2020 Hi @someenpassuser, Thanks for writing back in. Please update your Enpass app to the latest version(6.4) and let us know if the issue persists. Link to comment Share on other sites More sharing options...
someenpassuser Posted March 17, 2020 Author Report Share Posted March 17, 2020 Hello, I can confirm that the issue is still there with 6.4.0 Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 18, 2020 Report Share Posted March 18, 2020 Hi @someenpassuser, Thanks for sharing the details. Please let us know which Enpass version you are using Store or Website. Link to comment Share on other sites More sharing options...
someenpassuser Posted March 25, 2020 Author Report Share Posted March 25, 2020 Hi, i am on the app store version. Link to comment Share on other sites More sharing options...
Garima Singh Posted March 25, 2020 Report Share Posted March 25, 2020 Hi @someenpassuser Thanks for sharing the details. Please check if you have enabled 'Open automatically at system startup' in the 'General Settings' of Enpass. If yes, please disable the same and share the findings. If the problem still persists, share the screenshot of Enpass 'General Settings' Thanks. Link to comment Share on other sites More sharing options...
someenpassuser Posted May 3, 2020 Author Report Share Posted May 3, 2020 Hello, since a while I am on the settings you recommended, with same behavior as before. Still the unlook popup comes up after unlook my Mac-Account from lockscreen. (Chrome was in foreground) Link to comment Share on other sites More sharing options...
Garima Singh Posted May 4, 2020 Report Share Posted May 4, 2020 Hey @someenpassuser Thanks for sharing the details. Please disable the other two options of the 'Run' in the 'General Settings' of Enpass and share the findings with us. Thanks. Link to comment Share on other sites More sharing options...
someenpassuser Posted May 9, 2020 Author Report Share Posted May 9, 2020 Hello, I did and still the same... Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 15, 2020 Report Share Posted May 15, 2020 Hi @someenpassuser, Thanks for writing back in. Please let us know have you Enable the checkbox in "Are you sure....." pop-up when you restart or shut down the system. If Yes, it is system behavior as the user enables the checkbox while restarting or shutdown, which opens the Enpass application in the foreground. Link to comment Share on other sites More sharing options...
silv3r23 Posted May 16, 2020 Report Share Posted May 16, 2020 Hi, I guess we started to not talk about the same thing. I do not mean that this issue comes up after a reboot of the device, it comes up after unlooking the lockscreen. e.g. when you are 10 min away from desk and return, you need to unlook your screen with password/fingerprint. When done, enpass pops up in the foreground. I can confirm that it seems to be caused by chrome browser plugin. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 19, 2020 Report Share Posted May 19, 2020 Hey @silv3r23 Thanks for writing to us. Please close the chrome browser and change the default browser to any other and check if the issue occurs again. If yes, please share the screenshot of Enpass 'General Settings'. Thanks. Link to comment Share on other sites More sharing options...
someenpassuser Posted May 19, 2020 Author Report Share Posted May 19, 2020 Hello, would that mean that I need to stop my chrome browser? I know that the issue does not come up when using Firefox. So I have my chrome started with debug enabled but when the popup came up after unlooking the lockscreen, I cannot find something about the extension activity. cat chrome_debug.log | grep npass no results Please tell me how I can collect logs, I think it would be the most efficient way to find the cause. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 21, 2020 Report Share Posted May 21, 2020 Hey @someenpassuser Thanks for writing back. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation. Link to comment Share on other sites More sharing options...
Garima Singh Posted May 22, 2020 Report Share Posted May 22, 2020 Hey @someenpassuser Thanks for the patience. Please share if Enpass is running in the background when the system sleeps, If yes, is it in focused/open at the back, minimized or what condition? Thanks for the co-operation. Link to comment Share on other sites More sharing options...
someenpassuser Posted May 23, 2020 Author Report Share Posted May 23, 2020 Hello, I hide/minimize it using CMD+W/CMD+M so its running in the background. Its never focused but it come into foreground when unlooking the lockscreen. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 25, 2020 Report Share Posted May 25, 2020 Hi @someenpassuser, Thanks for sharing your input. I have noted down this issue and notified the QA team to look into it. Link to comment Share on other sites More sharing options...
someenpassuser Posted June 27, 2020 Author Report Share Posted June 27, 2020 Hello, do you have any status update? Its reproducible with Opera GX (LVL2 (core: 68.0.3618.191)) on Mac OS X 10.15.5 64-bit. Will it be ever fixed? Link to comment Share on other sites More sharing options...
Garima Singh Posted June 30, 2020 Report Share Posted June 30, 2020 Hey @someenpassuser Apologies for the inconvenience. Our Dev team is looking into this issue. Will let you know once we receive any update from the team. Thanks for the co-operation. Link to comment Share on other sites More sharing options...
someenpassuser Posted August 11, 2020 Author Report Share Posted August 11, 2020 Hello, I bought this software to unlook premium features but this bug/problem is really annoying. I changed the unlock type from Touch ID (paid feature!) to PIN with having the same problem. Also I changed the shortcut without any result. Please tell me if it will ever be fixed and when a fix could be expected. Maybe you can provide a suitable workaround. Unfortunately I really have to think about changing the software what I really don't want. Please provide a better flow of updated information. Thank you! Link to comment Share on other sites More sharing options...
Garima Singh Posted August 13, 2020 Report Share Posted August 13, 2020 Hey @someenpassuser We apologize for it has been pending since long because we haven't been able to reproduce it. Please help us with these details: What is the device you're using - Mac book, Mac mini or Mac? Could you share a screen-record of the problem? Maybe, you could use an external camera while you're unlocking the screen. Meanwhile, we're try to reproduce the same at our end. Thanks. Link to comment Share on other sites More sharing options...
SixOfNine Posted September 29, 2020 Report Share Posted September 29, 2020 On 1/17/2020 at 9:28 PM, someenpassuser said: very often and since 2-3 month, when I unlooking my macOS lookscreen, Enpass is shown in the foreground and asks to unlook (with password or touch ID). Is that a misfunction? What do I need it for? I cannot find a setting to disable this annoying prompt. Same here on macOS 10.14.6 (Mojave) on an iMac (Retina 5K, 27 inch, 2017, 4,2 GHz Intel Core i7, 40 GB RAM). Quite often when I’m waking the iMac from sleep the small Enpass window (not the main application!) is showing up asking me to unlock like if I was visiting a website needing a password (which I don’t). The window is always showing were the mouse pointer is. The phenomenon suddenly appeared a couple of months ago. Since recently I’m using Safari version 14.0 (14610.1.28.1.9) but the problem occurred already with older versions of Safari. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted September 30, 2020 Report Share Posted September 30, 2020 Hi @SixOfNine @someenpassuser, We have sent you a personal message. Please check your inbox. Thanks! Link to comment Share on other sites More sharing options...
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