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Pratyush Sharma

Enpass team member
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Everything posted by Pratyush Sharma

  1. Hi @Giuliano, Sorry for the inconvenience caused to you. Please let us know the following details so we can help you better: Are you using any Antivirus/firewall? Did you changed the Enpass data default location? Did you change the location for auto backups, like somewhere on network? Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue.
  2. Hi @PASHKA, Sorry for the inconvenience. Please let us know the following details so we can help you better: Which Enpass version are you using? Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. Is only the searching is slow or the other operations like switching between categories in sidebar, editing or adding new items are also affected? Thanks!
  3. Hi @xyzzy, I am glad that you fixed it by reinstalling. Thanks!
  4. Hi @xyzzy, Sorry for the inconvenience caused to you. Please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. Are you using multiple monitors? Can you please try after restart? Thanks!
  5. Hi @Asperson, Sorry for the inconvenience caused to you. It seems you have not added a fingerprint to your device. Can you please try after adding a fingerprint in device? As mentioned here, unlock-via-PIN is not as secure as biometrics, so it doesn't work full-time, and Enpass requires Master Password in the following scenarios (if the PIN is enabled): When the app is closed manually. Device is rebooted. When too many apps are active in the device background (in this case OS automatically kills some apps to claim memory). Regarding face recognition I have noted down your suggestion and forwarded it to the concerned team. Thanks for showing your interest in this feature. Keep suggesting! Thanks!
  6. Hi @bunnyhero, Thanks for sharing the details. As I can check from the shared screenshot, you are using the website version of the Enpass app. I would like to inform you that option to Unlock using the apple watch is currently available in the store version. You need to install Enpass store version in order to do that. We are soon releasing support for the website version too, meanwhile you can install store version using the steps below: Open Enpass --> Menu --> File --> Backup all vaults --> Save file. Now uninstall the Enpass app. Install Enpass from Store restore the backup file data and check.
  7. Hi @Aeropedia, I understand your concern and apologies for the trouble. Based on your feedback and concern. I had marked this as a high-priority issue and shared it with the team. Thanks!
  8. Hi @Endru, Thanks for reporting this issue. We've been able to reproduce this issue and will work to fix it
  9. Hi @ampminfo, Welcome to the forums! We would like to inform you that WebForm requires a password field on the web page to save the form data. If any password field is present and you are facing issue in saving form share the website with us (if it is public link), we can check at our end.
  10. Hi @bllfr0g, Sorry for the inconvenience caused to you. I have taken note of this and our team is now analyzing into the issue. We would like to inform you that the Enpass extension position on the system screen depends on the cursor you have left after calling the extension(clicking on Enpass extension). To avoid such issue, please call on the extension icon and keep the cursor near the Enpass extension only. Thanks.
  11. Hi @bunnyhero, Sad to hear that your contact with the support team was not helpful and we are extremely sorry for the unpleasant experience. Please update your Enpass app to the latest version(6.6.1) of Enpass. If the issue persists, revert to us with the answer to the following queries and we will get it sorted out for you: Check if you have enabled “Unlock with Apple Watch” in Enpass security setting? Also, let us know if you configured Apple Watch with your macOS device? Please follow the below steps if you haven't enable "Unlocked with Apple Watch" or configured apple watch with your macOS device: Select the checkbox “Unlock with Apple Watch” in Enpass security setting. If you haven’t set up and configured Apple Watch with your macOS device, you can do it using Open Enpass > Security > Touch Id > click on Setup Apple Watch button. This will take you to the System Preferences. Now select the checkbox for Use your Apple Watch to unlock apps and your Mac (if its unchecked.) Once done navigate back to Enpass, Settings > Security > Touch ID and follow Step 1.
  12. Hi @BMO, Thanks for the feedback! I had words with my team and glad to share that we do have plans to support Yubikey and other security keys to work as second factor while unlocking Enpass instead of using keyfile.
  13. Hi @Anthony, Thanks for sharing this suggestion. I have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Keep suggesting!
  14. Hi @BMO, Welcome to the forums! I would like to inform you that we already have a feature request for the same and aligned for implementation in the future. Meanwhile for better safeguarding of your Enpass data you can also add a Keyfile along with the master password which becomes an additional requirement along with your master password to unlock Enpass app. Hope this helps!
  15. Hi @Endru, Sorry for the inconvenience caused to you. I have notified the team to look into it, and I will update you once I hear from them. Thanks!
  16. Hi @mrc247, Welcome to the forums! Our team is working on it and the fix will be available in any of the future updates. Sorry for the inconvenience. Thanks!
  17. HI @airtonix, Welcome to the forums! You need to add the below attributes in TextInput. This will set proper hints for Android autofill framework. https://reactnative.dev/docs/0.63/textinput#autocompletetype Hope this helps!
  18. Hi @fr3sh, Welcome to the forums! Maybe Enpass is clearing the clipboard after the interval time specified in Enpass security settings. Can you please retry after increasing the time interval? If the problem persists, please let me know. Thanks!
  19. Hi @stepini, I would like to inform you that Enpass uses the Qt framework as user interface library. It does not have M1 support yet. It is expected to be available in September. We plan to release native Enpass for the M1 platform by the end of this year. Till then, we will request you to please co-operate with us. Thanks!
  20. Hi @Martijn;) You can use folder-sync on desktops and Android, and keep all vaults on mounted cloud account, but won't be able to do so on iOS.
  21. Hi @macRBC, Thanks for reporting this issue. We've been able to reproduce this issue and will work to fix it.
  22. Hi @st5310, Welcome to the forums. The issue in printing data has been fixed in the latest beta of Enpass v6.6.2. You can download the latest beta version from this link. Otherwise, you can wait for the stable version, which will be available soon. Thanks!
  23. Hi @cai, Thanks for sharing the details. I have taken note of this and our team is now analyzing into the issue.
  24. Hi @lookslikerain75, Thanks for writing in. When you set up sync in Enpass, it redirects to the default browser for authentication. In your case, as there is someone's OneDrive account is already logged in, so the app is using that for syncing. To use your OneDrive account for syncing, follow the below steps: Logout from the other OneDrive account on the default browser (to which Enpass is redirecting for login). Now, open Enpass, try setting up sync again. This time you will be prompted to to sign in to your Microsoft account. After successfully syncing, you can logout the OneDrive account from the browser.
  25. Hi @cai, Sorry for the inconvenience caused to you. Please let us know the following details so we can further investigate this issue: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you using multiple vaults? Which Language are you using in Enpass? As you mentioned I've tried "change category" to their correct category are you moving item to pre-defined or custom category?
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