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Gulshan Dogra

Enpass team member
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Everything posted by Gulshan Dogra

  1. Hi @Saptak, Welcome to the Enpass Community. I would like to share thta I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2546
  2. Hi @Wooparadog, Weclome to the Enpass. Thank you for exploring our app and for providing this feedback, I have forwarded your suggestion to the concerned team for further consideration. #SI-2543
  3. Hi @sandrini, Welcome to the Enpass Community. Please share the following details so that I can assist you better. Which Enpass version you are using on your device? On which Apps you are facing this issue, mention all (along with their versions). Share the screen record video of the issue you are facing, if possible.
  4. @metropical, Thank you for sharing the details. Please follow these below-mentioned steps and share your findings with me. Note: Make sure you have the backup of Enpass database saved locally on your device. Backup is created as file with .enpassbackup extension.You have to remove enpass data manually from your device and restore it from the backup file. Steps: Quit all current running instances of Enpass → Go to Finder → Enpass data location(Documents folder by default) → Move the Enpass folder displayed there to another location in device(for safekeeping) Now launch Enpass again(it should launch from Welcome Screen) → Here, setup new Master Password → Create a couple of dummy items and lock-unlock the application. This is to check if application is still going into not responding state. If it is working fine now, Go to settings → Advanced → Apply Erase Everything. Now Restore your database using the original .enpassbackup file. #SI-2521
  5. Hi @vidario, Thank you for reaching out to us. Please let us know the following details so that we can help you better. Kindly provide the OS of your device? Which Enpass App and Enpass Extension version are you using? (Also, is it a Store or Website version). Which Browser version you are using. Are you facing the same problem with other browsers too? If yes, mention all. Share the screenshot of the issue, if possible.
  6. Hi @fotodoc and @DenalB, Thank you for reaching out to us. Enpass is having a wide number of categories and predefined templates to help you store your information quickly in a more organized way. You can add items to a category or to change the category of an existing item. Although, I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2535
  7. Hi @Nightangelg, Welcome to the Enpass Community. I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. #SI-2531
  8. Hi @EDefender and @vidario, Thank you for contacting Enpass. I would like to share that this issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. Appreciate your patience in advance. #SI-2482
  9. Hi @vidario and @DenalB Thank you for contacting Enpass. I would like to share that our team is aware about this issue and our team is working on it, it will be fixed in the future updates of Enpass. Your patience is highly appreaciated. Cheers! #SI-2507
  10. @metropical, Thanks for sharing the details. I need some more information from you so that we can replictae this issue on our end. Total number of items in your Enpass database? How many Vaults you have set up? If these Vaults are synced to any Cloud Service/Platform also mention that. #SI-2521
  11. Hi @metropical, Welcome to the Enpass community. Please share the folllowing details so that I can assist you better. From where you downloaded the Enpass App (Store or Website)? Share the screenshot of the issue you are facing. Which Browser version you are using, do you have the same problem with other browsers too?
  12. Hi @J K, Welcome to the Enpass Community. Please share the following details so that I assist you better. On which device (along with the OS version) you are using Enpass? The Version of Enpass (also is it a Store or Website version), Enpass Extension, Browser Version on which you are facing this issue? Are you facing the same problem with other browsers too? if yes mention all.
  13. @ng4ever, Yes, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. A copy of your encrypted data is downloaded on your device where it gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.
  14. Hi @DenalB, Thank you for reaching out to us. Please share the following details so that I can get this issue tested for your from our concerned team. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? (Is it a Store or Website version)? Are you facing the same problem with other browsers too? On which Web pages you are getting this issue?
  15. Hi @Rojma, Thank you for contacting Enpass. For the time being, I would like to share that you have to add the URL in the blocked list in the Extension settings page on which you are facing this issue. For example: Also, share the following details so that I can assist you better. On which device (along with the OS version) you are using? The version of Enpass, Enpass extension, and Browser version you are facing this issue? Please save, and share the webpage where this issue is occurring. You can refer to the below steps on how to do it - On your Edge browser, open the webpage on which the issue is occurring. Use the command “ Ctrl + S“ to save the webpage to your Desktop. An HTML file and a folder of that webpage will be saved on your PC. Select both documents and compress them into a ZIP file. Then share that ZIP file with us, and we will get this issue further investigated. Note: Please share the zip file over PM or please write to us at support@enpass.io (along with this Forum Link).
  16. Hi @ng4ever and @DenalB, Thank you for reaching out to us. For example if you are using your Desktop i.e Device A (Wi-Fi Sync Server) and your Phone or Tablet as Device B (Wi-Fi Sync Client). Now if your Device A suddenly stops working or as you mentioned you did a complete format then the Device B connected over Wi-Fi sync will also stops but the database which is synced from Device A to Device B will be there in Device B. Yes, you have to re-setup Wi-Fi sync on all Devices after the re-configuration of Wi-Fi Sync Sever. @DenalB In your case you need to manually tranfer your Vault's database from your iPhone to Desktop by using Restore Over Wi-Fi option. Make sure that your iPhone and Desktop are connected to the same Wi-Fi and your Mobile’s screen remains in foreground throughout the following process: Open Enpass on your iOS device--> Go to "Settings"--> Click on "Advance"--> Select "Backup"--> Chose "Over-Wifi". Now open your Dekstop Device -->Open any browser and enter the IP address visible in the Restore over Wi-Fi screen in your Mobile device (as shown in the screenshot above). Tap Choose File on your system and navigate to the backup file’s location. Tap on Upload. Now you’ll be asked to enter the password of the file in your device once the upload is finished. After this the you can restore the database from the backup file store in your Desktop Device and again set up a Wi-Fi Sync Server.
  17. Hi @mark chang, Welcome to the Enpass Community. As suggested by @Samuela, If you want to block an entire website domain then Wildcard URL can be used, to do so please append an asterisk at the end of the URL for example, https://www.dianxiaomi.com/*. (This will block the Inline option over the domain whenever opened) However, if you do not wish to block a complete domain and just a single webpage then add the whole URL i.e "https://www.dianxiaomi.com/index.html" into the Inline Autofill Popup Menu Blocklist. (This will only block the Inline option over a particular webpage, as blocklist is URL specific not domain specific)
  18. Hi @etroska, Welcome to the Enpass Community. Thank you for sharing the details along with the logs, I have duly noted your feedback and the same has been forwarded to the concerned team for further investigation. To iron out this issue please share the following details. On which Device (along with the OS version) you are facing this issue? Share the demo account of NextCloud (if possible) and share its login-id and password along with the URL. Note: For security reasons either share the demo account details in the personal message on Forum or mail us at support@enpass.io (add your forum link and username so that we can identify you). #SI-2490
  19. Hi @ng4ever, Thank you for reaching out to us. I would like to share that in the Desktop version Enpass automatically takes backup of your data on a specified location in your device. I would recommend you to Enable Auto Backups by Go to Enpass settings --> Select Backup --> Auto Backups --> Enable Backup Automatically. You can restore the Enpass backup file without uninstalling or re-installing Enpass for this you need to create a secondary vault and by following steps: Open Enpass--> Go to Settings--> Click on Vaults--> Click on (+) and created New Vault--> Then Select "Restore from this PC" and choose the Backup file--> Enter Master Password--> Click on Restore.
  20. Hi @ng4ever, Thank you for reaching out to us. "Can one there more family member buy their own Enpass instead ?" Yes, if you have purchased Enpass Annual Family Subscription plan then you can add up to 6 members and they will get access to the Enpass License. Also, each member can purchase any different plan according to their requirements. "Will the Wifi Sync if used by everyone conflict in any way ?" No, there is no conflict of any kind if Wi-Fi Sync is used by everyone. Make sure the Wi-Fi Sync server is configured and in running state then Enpass client on other devices can discover running Wi-Fi Sync Server on the network and pair with it. The pairing can be done manually by verifying a code (to verify the server’s certificate) and access code (password for server) or by scanning a QR code that embeds all information required. For more information about this refer to these links: Wi-Fi Sync, Wi-Fi Sync Manual Setup, and Troubleshooting Wi-Fi Sync. Cheers!
  21. Hi @gsachs, Welcome to the Enpass Community. Please note that we already have a feature request for the same and are aligned for implementation in the future. However, I have duly noted your feedback and it has been forwarded to the concerned team for further consideration we’re not sure of a specific timeline for when this will be implemented. For this Enpass Wi-Fi Sync lets you sync your data between various devices connected to the same network, cloudlessly. If you want to ensure your data never leaves your local network then this is for you. For more information about this refer to this link. #SI-1203
  22. @Carroll D, Thank you for reaching out to us. I have duly noted your feedback and it has been forwarded to the concerned team for further consideration. Cheers!! #SI-2487
  23. Hi @Carroll D, Welcome to the Enpass Community. Unfortunately from you comment we could not quite understand what your suggestion is, please provide some more information so that I can assist you better. Also in Enpass, you can efficiently organize your credentials/items by Marking Favorites, using tags and using categories.
  24. Hi @SixOfNine, Welcome to the Enpass Community. Pro users on our platform will not be charged again and will never be forced to subscribe. Enpass does encourage its Pro Lifetime License holders to upgrade to Premium Lifetime License as it includes robust security features like 2FA Identification and Breach Monitoring, License conversion is completely user's choice and Enpass will respect that. The idea is not to take anything away from you as we go along, but to give you more security features. We do provide a discount to our registered Pro users (only) for upgrading to Premium. To know more about this contact us at support@enpass.io. We will continue to add more Pro-features without any additional cost, recent Pro-feature which we launched was Sync over WiFi (Cloudless Sync)
  25. Hi @microbeman, Welcome to the Enpass Community. For this you can simply go to the Enpass Password Generator and disable the "Symbols" option to remove the "@ # $" etc from your generated password as shown in the screenshot below. You can also specify specific symbols you wish to include while generating passwords.
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