Manish Chokwal

Hi @Syd, Our team is still working on its fix. Currently, we do not have any ETA but will inform you whenever it will be released.

Hi @deanso, In order to resolve this issue, please perform the following steps and share the results: Enpass Browser setting -> Review browser -> Select Chrome extension and "Remove" it. Now open the browser and pair the Enpass extension and verify if now it is filling correct details.

Hello @TVO, Thank you for your research and feedback. It's been noted and shared with the concerned team for further consideration. Your patience is highly appreciated here. #SI-2244

Hi @Timon, Just for testing purposes, we requested you to share that webpage so that we can make sure it works as expected on all the reported web pages. It is not mandatory, if you are not comfortable to share it.

Hello @Maarten, Thank you for reporting the presence of this issue in the IBKR mobile app. In order to assist you better, please share the Enpass version and your device information. I have shared this with the concerned team for further investigation. Your patience is highly appreciated here. #SI-2506

Hi @Miraculix, Thank you for providing all the asked information. I would like to share that Enpass supports browsers with verified code signatures like Google Chrome, Vivaldi, Edge, etc. Still, would request you to perform the following steps and share the results: Open Enpass settings -> Browsers -> Review Browsers -> From the list of paired extensions, remove Waterfox's extension -> Open Waterfox browser -> Pair Enpass extension. Also, we have updated the extension to the 6.7.4 version that has a most demanded feature "Inline Autofill Menu". For more details, visit its user-manual. Let me know if that works fine for you.

Hi @xyzzy, Thank you for writing to the Enpass Community Forums. Keyfile can be removed only when you have access to the Enpass app on your Linux machine otherwise there are no other options to access your data. Following are the steps to remove a Keyfile: Enpass settings -> Vaults -> Change Master Password -> From the bottom, select "Advanced" -> Remove Keyfile -> Set new Master password.

Hi @Secure, Thank you for writing to the Enpass Community Forums. Yes, it is possible to use a stable Enpass version and a Portable version together. While using Enpass Portable version, make sure to pair it with the extension. So that extension can fetch details from the correct database.

Hi @DenalB, Apart from the Cloud restore or local backup file, it is possible to share backup files from iPhone to Desktop over Wi-Fi. For detailed information, please visit user-manual. After restoration on Desktop, you can make it as a Wi-Fi Server again.

Hi @Carlo, Welcome to the Enpass Community Forums. We have noted down your feature request and shared it with the concerned team for further consideration. Your patience is highly appreciated here. #SI-2503

Hi @deanso, Thank you for writing to the Enpass Community Forums. I understand that extension is showing a different value than the app and I appreciate your efforts in sharing all the related details along with a screenshot. In order to assist you better, let me know if the issue occurs only with a specific item, if yes, perform the following steps: Open that item in the Enpass app. Check if the "Show Webform" option is there (as shown in the picture below). Open webform. Check if any data is present in the fields. If yes, delete the Webform. Now check if the extension is still filling old values.

Hi @Timon, I would like to share that the issue has been reproduced and our concerned team is working on its fix. However, it requires some additional information. Please save, and share the webpage where this issue is occurring. You can refer following steps: On your Chrome browser, open the webpage on which the issue is occurring. Use the command “Ctrl+S“ to save the webpage to your Desktop. An HTML file and a folder of that webpage will be saved on your PC. Select both documents and compress them into a ZIP file. Then share that ZIP file with us at support@enpass.io and we will get this issue further investigated. Thank you for your understanding and cooperation in advance.

Hello @pcace, Welcome to the Enpass Community Forums. It is possible to use a single paid license over multiple devices however, make sure that the Enpass application is registered with the purchase linked email ID. Having multiple Apple IDs won't affect your Enpass license usage.

Hello @Timon Welcome to the Enpass Community Forums. Thank you for sharing the details of the issue you are facing with the inline autofill. I will be sharing this with the concerned team to investigate it further. Your patience is highly appreciated here. Also, it would be so helpful if you can share the website URL with the browser version details with us. #SI-2494

Hi @Reboots, Yes, if both of them have the same data then you can uninstall the one that does not connect.

Hi @Reboots, Welcome to the Enpass Forum. Different colors represent their version type, the blue icon means a website version and white one represents a store version.

Hi @ggedde, I certainly understand your concern that you do not want to show saved item details on page load. I would like to share that we already have an option to disable this feature, go to Enpass extension settings and disable "Autofill on Page load" (as shown in the picture below).

Hi @Jan_G, Welcome to the Enpass Forum. There could be instances when Enpass is unable to identify earlier purchases and limits the number of items. The account under Settings will be either Lite or Trial, depending on the registration status. Follow the below-mentioned steps to restore your Enpass purchase: Open Enpass → Click on "Setting" → Click on "Account/Trial user, not registered (1st option of the settings)". Click on the email account and use the Enpass purchase email ID and follow the further instructions. For more details, visit FAQ. If the issue still persists, please share your purchase receipt at support@enpass.io.

Hello @Phil123, Yes, it is possible to use two different vaults with OneDrive Accounts but make sure both should have a different email IDs. Yes, you can add a vault and restore data from cloud account.

Hello @celavakosa, Before downgrading the Enpass version, I would suggest you disable the Inline autofill feature from the Enpass extension settings. Let me know if that works. For further investigation, please share the details of the Enpass version (Store or Website version) and OS information.

Hello @celavakosa, I apologize for the inconvenience this may have caused you. You can download older versions of the Enpass extension for the Firefox browser, from here. For further investigation, please share the details of the Enpass version (Store or Website version) and OS information.

Hello @TheColin21, Whether the full-time Windows Hello will work on any device totally depends on the Windows itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps and let me know the results: Remove Windows Hello Fingerprint and PIN from W10 Settings -> User Accounts -> Logon Options. Setup Windows Hello PIN and Fingerprint again. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app. If still Windows Hello does not work, try these troubleshooting steps.

Hello @PeterC, Welcome to the Enpass Forum. Apart from Face-ID/Touch-ID, a master password is the only way to access Enpass. If you have forgotten your master password then there are no other ways to access Enpass. Let us know if you can still access Enpass on a different device via Face ID/Touch ID, we can help you recover your data. In order to reset Enpass, visit FAQ.

Hello @Miraculix, I certainly understand you concern about Enpass extension not working in the Waterfox browser. In order to assist you better, please help me with the following details: After clicking Enpass extension button, are you able to see Enpass assistant? Make sure you are using an updated Enpass desktop app version (6.7.4). Try to disable the option "Authorized browsers with verified signatures only" from Enpass Browser settings and check if it is working. Try to remove the extension and add it again. For further details, visit user-manual and do let me know if that helps.

Hello @TheColin21, I certainly understand your concern about the behavior of Windows Hello on your second device. If you are looking forward to use a full-time Windows Hello on both devices, I would like to share that Windows Hello can be used by two devices which are as follows: Never ask for a master password to unlock Enpass (Full-time Windows Hello support): These devices have special hardware– TPM, to securely store the master password. So, we don't ask users to enter the master passwords at the fresh start of Enpass. Need to enter the master password manually: When the Enpass starts for the first time: These devices may not have TPM hardware or Windows doesn't recognize that device as a valid TPM to support full time unlock. It seems that you are using type-2 of the device that doesn't support full-time Windows Hello unlocking. The same we have mentioned in the FAQ.