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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @Vilkacis Thank you for the details. We are investigating your concern but require some additional information- On which all devices are you using Enpass? Since you mentioned you are facing a similar issue on your Windows PC, could you please share the OS, Enpass version of your PC, and other devices? As you cannot retrieve the attachments on your devices, are you able to view attachments on any of your devices? "It appears that any attachment loaded prior to 2021 will not be retrieved." - Have you made any change like changing the device or any other scenario after which this issue started occurring? Enpass appreciates your patience and co-operation in this case. #SI-2556
  2. Hi @Miraculix Thanks for the details but it seems that the images you attached are not opening on my side. Could you please re-attach those images or share them at support@enpass.io?
  3. Hi @pmcruiser Our dedicated development team is still working on a patch for this issue, and it will be released soon. I will not be able to provide any ETA at the moment but rest assured, I'm closely following up on this case, and I will be sure to update this forum regarding any new's on this issue. Enpass appreciates your patience and co-operation in the meantime.
  4. Hi @mP7 Our dedicated tech team is still looking into this issue. I will not be able to provide you with any ETA at the moment but rest assured, I'm personally expediting this case for you. I will also share any updates with you regarding this case on this forum. We appreciate your patience in the meantime. #SI-1874
  5. Hi @Timotheus Welcome to the Enpass Forums. I will gladly assist you with your query, but to do so, I require some additional information. Please share the below details with me, and I'll get this checked for you - The version of the Enpass app and OS you are using. Could you please confirm if you have observed this behaviour while editing items, creating items etc?(It will be great if you can provide a screenshot) Does this happen for all punctuation marks or just specific one's?
  6. Hi @jarruby Welcome to the Enpass Community! As Enpass is an offline password manager, all your data is totally under your control, and we have no access to it. It is to ensure the best and optimum security for your confidential data. However, if you have cloud synchronization enabled, that means if you have synced your vault with any cloud server like iCloud or Google Drive(not manual backup), please let me know, and I'll gladly help you restore your data on your device.
  7. Hi @DrSuSE I will gladly assist you with your query. Please share the below details with me, and I'll get this investigated for you - The version of the Enpass app and Extension you are using. Are you facing a similar issue on any other browsers as well? A short video capture showcasing this issue would be helpful.
  8. Hi @100 Watt Walrus With the recent updates for our extension, the Enpass now lets the browser control these settings, along with the keyboard shortcuts natively. However, I completely understand where you are coming from, and I have shared your comment as feedback with the development team. Appreciate your kind understanding in this case.
  9. Hi @Vilkacis Welcome to the Enpass community! To investigate this issue thoroughly, I will need some additional information. Please share the below details with me and I'll get it checked for you - The version of the Enpass app and OS you are using. Are you facing a similar issue on any other device as well?
  10. Hi @Mark Bevelander The requested feature is on our development roadmap. I will not be able to share any ETA for it right now, but I have shared your comment as feedback with the dedicated development team. Appreciate your patience and support in the meantime. #SI-573
  11. Hi @romkazor Our dedicated development team is working on implementing the requested feature on a priority. I will not be able to share any ETA for the same but rest assured, I have shared the comments as feedback with them. Enpass appreciates your support and patience in the meantime. #SI-1254
  12. Hi @Saptak Thank you for the details. For the option to manually add the app to which the user wishes to fill the data in, I have shared your comment as feedback with the dedicated development team so they may check its feasibility and implement it in the future. Since you mentioned you are facing autofill issues with some applications, please make sure that Android Autofill Service, Autofill using Accessibility, and Enpass Keyboard settings are enabled in your Enpass Settings > Autofill. If the issue persists, please share the name of all those applications where you are facing autofill issues, and I'll get it checked. #SI-2550
  13. Hi @TicinoGrigioni Welcome to the Enpass Community! I would suggest you to check the following links to make sure you are not missing any steps while trying to setup Wifi Sync- For Setting wifi sync through Manual Setup For setting wifi sync through QR Code For Troubleshooting If the issue persists, then I will need some additional information. Please share the below details with me, and I'll get this checked for you - The version of the Enpass app you are using on your iOS device and Mac mini. A screenshot of any error occurring while trying to setup Wifi sync would be helpful. #SI-2519
  14. Hi @Saptak To assist you better with your request, please share the version of the Enpass app, OS , device details, and I'll then look into it for you.
  15. Hi @Welshdog Our dedicated team is still working on a fix that will be implemented soon in the upcoming Enpass version, but I will not be able to provide any ETA at the moment. Rest assured, I'm closely following this case and will share any news or update regarding a fix on this forum. #SI-2303
  16. Hi @Saptak' Welcome to the Enpass Community! Your Enpass data can only be decrypted by your master password. Please read more here to learn how we have used Fingerprint to unlock Enpass with best possible security.
  17. Hi @chris007 While sharing a vault, please make sure that the vault is synchronized with the same cloud account on both your and your family member's device. Also, while sharing, if any changes are made on one device, it takes few seconds to reflect on other devices. If you could also share the cloud server you are using to synchronize the common vault, that would be helpful. You can also refer to this link for more information.
  18. Hi @vidario You will be glad to know that we have reproduced the bug on our end due to which this issue is occurring. Our dedicated tech team is now working on a priority to get it fixed and soon, a patch addressing this issue will be released. Enpass appreciates your patience and support in the meantime! #SI-2528
  19. Hi @100 Watt Walrus To turn off the Inline Menu feature, you can disable 'Show Inline Autofill Menu' in the Enpass Extensions setting page of your browser. Please refer to the steps in this link on how to access the settings page.
  20. Hi @Doobopuk Welcome to the Enpass Forums. I will gladly help you with your query. Please check the below settings once and let me know if you have enabled them. If the issue persists, please share the below details with me, and I'll get it investigated - The version of the Enpass app. A screenshot of any error occurring would be helpful.
  21. Hi @gogoriviera Welcome to the Enpass Forums. You can set up synchronization between your devices, so any changes you make on one device will also reflect on the other. Here's how you can do it - SETTING UP SYNC – You can set up cloud sync on your device by going to - Enpass Setting's → Vaults → Select the Vault for which you would like to set up sync → Setup Sync → Select the cloud → Continue. RESTORING DATA - On the welcome screen of the Enpass application on your handset, or after creating a new vault, choose to Restore Existing -> Cloud account to which you synced the details above → Enter the Vault password → Continue. All the passwords will be synced to your device. You can repeat this step on your other devices to restore your data. Hope this helps!
  22. Hi @RMJM Welcome to the Enpass Community! I have taken note of your suggestion and have also shared it as feedback with the dedicated tech team so they may check its feasibility and consider it for future Enpass versions. Appreciate your patience in the meantime! #SI-2534
  23. Hi @Operations8 Our team is working on a fix that will be implemented soon in the upcoming Enpass version, but I will not be able to provide any ETA at the moment. Rest assured, I'm closely following this case and will share any news or update regarding a fix on this forum. As a workaround, for now, you can add the websites on which this issue is occurring to the block list on the Enpass Extension Settings page. Here's how you can do it - On your browser, go to its Settings → Extensions → Enpass Extension → Details. A new page will open. Please scroll down on that page and select “Extension Options“. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field followed by an asterisk in the end. #SI-2460
  24. Hi @agent92, @Radek We were able to reproduce the bug on our end for the Firefox browser, due to which the shortcut is opening Enpass Settings. Our dedicated tech team is working on a fix, and a patch addressing this issue will be released soon. For the other browsers, could you please remove the Enpass Extension, reinstall the extension from here, and let me know if the autofill shortcut is still opening the Extension Settings page? #SI-2479
  25. Hi @vidario You don't have to open the Enpass app on your iOS device for the changes to reflect. I would recommend creating a manual backup of your data on Windows PC, disconnecting the synchronization from all the connected devices for the affected vault and setting up synchronization again. If the issue persists, kindly share the below details with me, and I'll be happy to get this checked for you - The version of the Enpass app and OS you are using of your Windows PC and iOS device. The cloud service you are using to synchronize your data. A screenshot of any error occurring would be helpful.
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