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Abhishek Dewan

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Posts posted by Abhishek Dewan

  2. Changing entrys wont change them

    in iOS

    Posted

    Hi @PiLoT

    Welcome to the Enpass Forums.

    To assist you better with your query, please share the below details with me and I'll have this investigated for you -

    1. The version of the Enpass app and OS you are using on your Mac and iOS device.
    2. Are you facing this issue with all the Items or only particular ones?

  4. apple m1 platform issues with enpass 6.8.1 (1063)

    in Mac

    Posted

    Hi @MOM20xx

    For quick troubleshooting purposes, please create a manual backup, then remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from OneDrive'. Please proceed with it and after doing it, enable the synchronization again on your devices. I would also suggest checking if you have granted permission to Enpass in your Firewall and Antivirus Settings.

    If the issue persists, please share the below information with me and I'll have this investigated for you -

    1. The version of the OS you are using on your Macbook m1 pro and iMac m1 devices.
    2. A screenshot of the error occurring while synchronizing and the screenshot of the network error you are getting.
    3. Are you using any VPN service?

  8. IOS app always need to search password

    in iOS

    Posted

    Hi @tschoepler

    We have reproduced the bug on our end due to which the iOS Enpass app needed to search for the password of the SecureGo plus App. Our dedicated development team is working on resolving it and a patch addressing this issue will be released soon. Thank you for your patience while we work on fixing the bug.

    • Thanks 1

  9. Enpass crashes with json export

    in Windows 10 (Store)

    Posted

    Hi @SophiaB

    While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.

  12. Logout, Tag and Password issues with 648 update

    in Android

    Posted

    Hi @Brian185

    Thank you for updating me on this matter that you are facing this issue even when choosing the dark mode.

    Our dedicated team has reproduced the bug on our end due to which the tags are not showing in a sorted manner. Our development team is working on a patch which will address this issue. Enpass appreciates your continued support and patience while we work on fixing this bug.

  15. Enpass does not display all passwords recorded

    in iOS

    Posted

    Hi @Joachim Henkel

    Welcome to the Enpass Forums.

    I can certainly understand your disappointment in this case. I would like to share that Enpass app is free to use on Desktops without any restrictions. The Enpass app is also free to use on mobile devices, however, their are certain restrictions on the number of Items which can be added/viewed, the number of vaults which can be created, etc.

    To remove these restrictions, the user will need to purchase the Premium license. The license can be bought from the AppStore/PlayStore or from our official website. Your kind understanding in this matter is appreciated.

  17. I lost my main passw but i can access my vault with my fingerprint

    in Android

    Posted

    Hi @Silverscott

    As Enpass is an offline password manager, there is no way to recover a lost master password as the master password is not saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

    However, as you mentioned that you are able to access the Enpass app and the data on your old cell phone, please follow the below steps -

    1. Open Enpass on your old cell phone using Biometrics.

    2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.

    3. Copy all the items individually from the other vaults and move them into the newly created vault.

    4. Sync this new vault with a new cloud account.

    5. Now reinstall Enpass on any other device and restore the data using the new cloud account.

    6. Once all your data is restored on the other device, repeat step-5 on all your devices.

     

  19. Logout, Tag and Password issues with 648 update

    in Android

    Posted

    Hi @Brian185

    Thanks for trying the steps I shared with you.

    Regarding blue characters on black background, our development team is working on fixing it and a patch will address this issue in the future versions of Enpass. As for the tags not showing in a sorted manner, I have notified our testing team about it and will get back to you soon with an update. In the meantime, I would suggest restarting the device to check if it resolves the issue. Thanks for your co-operation while we look into this issue.

  20. Is the backup encrypted?

    in Data Security

    Posted

    Hi @flyingbirds

    The backup file created by going to Enpass Menu -> File -> Backup is encrypted. Exporting a file, which can be done by going to the Enpass Menu -> File -> Export, however, does not encrypt the data. Upon creating a new vault/on the app's welcome screen, you can choose Restore from Backup File option to restore the backup file.

    Regarding saving the manual backup file on the cloud storage of the user's choice, I have forwarded your comments as feedback to the dedicated team so they may check the feasibility of this feature and look into implementing it for future Enpass versions. Thanks for your continued support and patience in the meantime.

    SI-2867

    • Thanks 1

  21. Please add 2FA to enpass vaults

    in Feature requests

    Posted

    Hi @Fadi

    I certainly understand your point and would like to share that the Keyfile that Enpass generates contains a secret key that gets appended to the master password, and the combination of the two is used to encrypt the Enpass data. It is, of course, very important that you never lose the Keyfile and save it in a secure location. 

    Security researchers advise that the Keyfile with a good amount of entropy ensures higher security to your data. Password entropy predicts how difficult it is to crack a given password through guessing or brute force cracking. Enpass generates high entropy random data for Keyfile using Cryptographically Secure Random Number Generator which make every brute-force attack infeasible.

    Moreover, I have also duly noted your comments and have shared it with the dedicated development team so they may check the feasibility of your request and implement it for future Enpass versions. Thanks for your patience in the meantime.

    #SI-2713

  25. Can't copy text from a note

    in Mac

    Posted

    Hi @aaadeji

    We have reproduced the bug due to which this issue is occurring. Our development team is now working on fixing it and a patch addressing this issue will be released soon for the future Enpass versions. We appreciate your support and patience while we work on fixing it.

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