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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @rorywohl

    I'm glad to hear that the Enpass app is much more stable for you after the troubleshooting steps I shared with you and you are not getting 'App has stopped responding' messages.

    Regarding the Enpass Extension not activating for you, please ensure that  that Enpass application is running in the background when you are using the browser extension. I would also suggest checking that you have the latest version of Chrome browser installed, re-configuring the extension and reinstalling it from here. You can even create your own keyboard shortcuts for the Enpass browser extension to activate. Please refer to this link for our handy guide on how to set up.

  2. Hi @PatrickR

    Could you please open your 1pif file using text edit ( or any text opener) and search for the created date using "createdAt" and updated time using "updatedAt" while searching?

     

    Once you get to the created date, please convert it using the Unix time converter, as that will give us the exact time when it was created. Please share that along with the version of the OS and 1Password application you are using. We appreciate your co-operation in this matter.

  3. Hi @hauke

    Welcome to the Enpass Forums.

    You can only synchronize your vault through one method at a time, i.e., via a cloud server, WiFi sync or Folder sync. Regarding the mobile device acting as a Wifi-Sync server, I have duly noted your comments and shared them as feedback with the dedicated team so they may check the feasibility of the requested feature and implement it for the future Enpass version. Your patience in the meantime is appreciated.

    #SI-2911

  4. Hi @PiLoT

    Thank you for letting me know that the troubleshooting steps I shared with you for Face ID worked.

    As for the Items which you are unable to edit, could you please share 2-3 examples of Items (along with their URL and fields) which you are unable to edit? I will then get this issue investigated with our dedicated team.

  5. Hi @rorywohl

    For troubleshooting purposes, please review the below Settings in your Enpass App Settings -> Security -> Auto-locking.

    1. Lock After:
      Select a time period after which Enpass will require credentials to unlock. Try changing the time period and share your findings.
    2. Lock on Leaving:
      Enpass will require credentials to unlock once the app is no longer in the foreground. If the option is ticked, please try un-ticking it and check if the app is still getting locked.
      autolocking-in-enpass-android.png
  6. Hi @PatrickR

    It is possible you may not have any passwords in Enpass that you have not changed or any expired passwords. Enpass automatically shows you these categories (3-6 months, expired etc) in case any passwords fulfill the criteria.

  7. Hi @PiLoT

    As you mentioned that you are facing this issue with certain Items, for troubleshooting purposes, please try duplicating them on your Enpass Mac device by selecting the Item -> Right-Click -> Duplicate. After duplicating the Item, try editing them and share your findings with me.

    Regarding Enpass app not showing Face ID the first time you open the app, please try the below steps. Let me know if the issue persists -

    1. Disable the Face ID and then enable it again in your iOS Enpass app by going to Settings -> Security -> Face ID.
    2. In your iPhone Settings, search for the Enpass app. Then disable the Face ID feature and re-enable it.
    3. Create a manual backup/ set up synchronization, then re-install the app.
  8. Hi @PiLoT

    Welcome to the Enpass Forums.

    To assist you better with your query, please share the below details with me and I'll have this investigated for you -

    1. The version of the Enpass app and OS you are using on your Mac and iOS device.
    2. Are you facing this issue with all the Items or only particular ones?
  9. Hi @MOM20xx

    For quick troubleshooting purposes, please create a manual backup, then remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from OneDrive'. Please proceed with it and after doing it, enable the synchronization again on your devices. I would also suggest checking if you have granted permission to Enpass in your Firewall and Antivirus Settings.

    If the issue persists, please share the below information with me and I'll have this investigated for you -

    1. The version of the OS you are using on your Macbook m1 pro and iMac m1 devices.
    2. A screenshot of the error occurring while synchronizing and the screenshot of the network error you are getting.
    3. Are you using any VPN service?
  10. Hi @tschoepler

    We have reproduced the bug on our end due to which the iOS Enpass app needed to search for the password of the SecureGo plus App. Our dedicated development team is working on resolving it and a patch addressing this issue will be released soon. Thank you for your patience while we work on fixing the bug.

    • Thanks 1
  11. Hi @SophiaB

    While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.

  12. Hi @Brian185

    Thank you for updating me on this matter that you are facing this issue even when choosing the dark mode.

    Our dedicated team has reproduced the bug on our end due to which the tags are not showing in a sorted manner. Our development team is working on a patch which will address this issue. Enpass appreciates your continued support and patience while we work on fixing this bug.

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