Abhishek Dewan

Hi @Dorian

Welcome to the Enpass Community.

I appreciate you sharing the details with me and have forwarded them to our dedicated team for testing purposes. As soon as they update me on this matter, I will be sure to notify you on this forum. Thanks for your patience in the meantime. 

#SI-2918

Hi @rorywohl

I'm glad to hear that the Enpass app is much more stable for you after the troubleshooting steps I shared with you and you are not getting 'App has stopped responding' messages.

Regarding the Enpass Extension not activating for you, please ensure that  that Enpass application is running in the background when you are using the browser extension. I would also suggest checking that you have the latest version of Chrome browser installed, re-configuring the extension and reinstalling it from here. You can even create your own keyboard shortcuts for the Enpass browser extension to activate. Please refer to this link for our handy guide on how to set up.

Hi @PatrickR

Could you please open your 1pif file using text edit ( or any text opener) and search for the created date using "createdAt" and updated time using "updatedAt" while searching?

Once you get to the created date, please convert it using the Unix time converter, as that will give us the exact time when it was created. Please share that along with the version of the OS and 1Password application you are using. We appreciate your co-operation in this matter.

Hi @hauke

Welcome to the Enpass Forums.

You can only synchronize your vault through one method at a time, i.e., via a cloud server, WiFi sync or Folder sync. Regarding the mobile device acting as a Wifi-Sync server, I have duly noted your comments and shared them as feedback with the dedicated team so they may check the feasibility of the requested feature and implement it for the future Enpass version. Your patience in the meantime is appreciated.

#SI-2911

Hi @PatrickR

I have forwarded this concern for further testing to our dedicated testing team. As soon as they update me on this matter, I will be sure to notify you. Your patience in the meantime is appreciated.

#SI-2912

Hi @PiLoT

Thank you for letting me know that the troubleshooting steps I shared with you for Face ID worked.

As for the Items which you are unable to edit, could you please share 2-3 examples of Items (along with their URL and fields) which you are unable to edit? I will then get this issue investigated with our dedicated team.

Hi @rorywohl

For troubleshooting purposes, please review the below Settings in your Enpass App Settings -> Security -> Auto-locking.

1. Lock After:
   Select a time period after which Enpass will require credentials to unlock. Try changing the time period and share your findings.
2. Lock on Leaving:
   Enpass will require credentials to unlock once the app is no longer in the foreground. If the option is ticked, please try un-ticking it and check if the app is still getting locked.
   

Hi @PatrickR

It is possible you may not have any passwords in Enpass that you have not changed or any expired passwords. Enpass automatically shows you these categories (3-6 months, expired etc) in case any passwords fulfill the criteria.

Hi @dudix777

Our dedicated team is still working on this issue. I'm afraid I will not be able to share any ETA at the moment, but rest assured , I’m also following up on this case for you and will notify you of any updates regarding this case. Apologies for any inconvenience this may have caused.

Hi @stray

Welcome to the Enpass Community!

I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-2900

Hi @PiLoT

As you mentioned that you are facing this issue with certain Items, for troubleshooting purposes, please try duplicating them on your Enpass Mac device by selecting the Item -> Right-Click -> Duplicate. After duplicating the Item, try editing them and share your findings with me.

Regarding Enpass app not showing Face ID the first time you open the app, please try the below steps. Let me know if the issue persists -

1. Disable the Face ID and then enable it again in your iOS Enpass app by going to Settings -> Security -> Face ID.
2. In your iPhone Settings, search for the Enpass app. Then disable the Face ID feature and re-enable it.
3. Create a manual backup/ set up synchronization, then re-install the app.

Hi @SophiaB

Thank you sharing the details.

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug.

Hi @MOM20xx

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-2896

Hi @PiLoT

Welcome to the Enpass Forums.

To assist you better with your query, please share the below details with me and I'll have this investigated for you -

1. The version of the Enpass app and OS you are using on your Mac and iOS device.
2. Are you facing this issue with all the Items or only particular ones?

Hi @CHLe@Dave R

Our development team has reproduced the bug on our end, due to which this issue is occurring. They are now working on a patch to address this issue, which will be implemented soon for future Enpass versions. We appreciate your patience while we work on fixing this bug.

Hi @MOM20xx

For quick troubleshooting purposes, please create a manual backup, then remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from OneDrive'. Please proceed with it and after doing it, enable the synchronization again on your devices. I would also suggest checking if you have granted permission to Enpass in your Firewall and Antivirus Settings.

If the issue persists, please share the below information with me and I'll have this investigated for you -

1. The version of the OS you are using on your Macbook m1 pro and iMac m1 devices.
2. A screenshot of the error occurring while synchronizing and the screenshot of the network error you are getting.
3. Are you using any VPN service?

Hi @Ole

For troubleshooting purposes, please disconnect the synchronization from all the connected devices and establish the synchronization again. If the issue persists, could you please elaborate more on your concern and share a screenshot of any error occurring when synchronizing via WebDav and iCloud?

Hi @Brian185

Your most welcome and I completely understand your point. Rest assured that our dedicated development team is aware of it and is working on a fix.

Hi @stefman

I can certainly understand the usefulness of the requested feature. I have shared your comments as feedback with the dedicated development team so they may consider this for future Enpass versions.

Hi @tschoepler

We have reproduced the bug on our end due to which the iOS Enpass app needed to search for the password of the SecureGo plus App. Our dedicated development team is working on resolving it and a patch addressing this issue will be released soon. Thank you for your patience while we work on fixing the bug.

Hi @SophiaB

While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.

Hi @CHLe@Dave R

Thank you for the details.

I have forwarded this concern to our dedicated team and will be sure to notify you in case of any updates regarding this matter. Thank you for your patience in the meantime.

#SI-2887

Hi @despecial

Thank you for notifying us that the concern you were facing got resolved.

Cheers!

Hi @Brian185

Thank you for updating me on this matter that you are facing this issue even when choosing the dark mode.

Our dedicated team has reproduced the bug on our end due to which the tags are not showing in a sorted manner. Our development team is working on a patch which will address this issue. Enpass appreciates your continued support and patience while we work on fixing this bug.

Hi @tschoepler

Thanks for the details.

I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-2872