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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Octapus

    Thank you for sharing the details.

    Regarding facing this issue on iOS devices, a fix has just been released under the new stable Enpass v6.9.3(iOS) which addresses this issue. Kindly update your app to the latest version and share your findings with us.

    As for facing this issue on Mac devices, I have shared the instructions to access the logs. Kindly follow them and share the logs with me.

  2. Hi @ValZho

    We will gladly get this checked for you you but to do so, we will require some additional information in this matter -

    1. The version of the Enpass app, OS and browser you are using.
    2. The URL of the webpages on which you are facing this concern.
    3. A short video showing the issue would be helpful. (You can share the video with us at support@enpas.io and mention this forum).
  3. Hi @caspergsht42

    Please give the below steps a try and share your findings with me -

    1. Could you please check and confirm that the time setting is set to automatic on the device? If they are not, kindly set it to automatic.

    2. Try clearing the cache and cookies of the browser or use a different browser to set up sync.

    3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

  4. Hi @AMA81

    Our dedicated development team is aware of the request for this feature and that they have also investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

    #SI-3081

  5. Hi @Ndb

    For troubleshooting purposes, try reinstalling the app after creating a manual backup of your data. If the issue persists, please share the below details and I will gladly get this checked for you -

    1. The exact version of the Enpass app you are using.
    2. The total number of Items, Vaults and attachments you have saved in the Enpass app.
    3. A short video showing this behavior would be helpful. You can share the video with us at support@enpass.io and mention this forum.
  6. Hi @syriusz

    The Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Full-time unlocking with Windows Hello. To enable this feature:

    • The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled.

    • Enpass must have a Master Password set.

    • Then you can enable Windows Hello in Enpass by going to Settings > Security > Quick Unlock.

    Please ensure that you are using the Microsoft store version of the Enpass app and not the website version.

  7. Hi @Kenneth

    Enpass is always grateful for our active users and your efforts in notifying us of this feature. I forwarded this request to our developers and would like to inform you that they have investigated its feasibility & unfortunately, this request cannot be taken into consideration. Your support and effort are greatly appreciated.

  8. Hi @Christophe

    I regret to inform you that there is no way to recover a lost Master Password as the Master Password isn't saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

    If you have the updated 6.9.0/6.9.1 Enpass App on any other of your iOS/Android devices with face-ID/biometrics enabled unlock and you can access Enpass through it then please follow the steps below and we'll try to help you recover your data and reset your Master Password:

    Step1 - Unlock Enpass App on your iOS/Android device via Face-ID/biometrics
    Step2 - Settings>Vaults>Primary Vault
    Step3 - Click on three dot>Show/View Password

    Note- This "Show Password" feature is exclusively available in Enpass versions 6.9.0 and 6.9.1 for iOS/Android. If you are using an older version, this option will not be visible.

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