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Posts
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Posts posted by Abhishek Dewan
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I would like to share that Enpass displays the 'Save as Webform' option if the webpage has a password type field. That is the reason Enpass is unable to display the 'Save as Webform' option in the Extension menu or auto-fill the tracking code in the website you mentioned.
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Hi @Bachsau
We appreciate your willingness to provide the information.
I have forwarded all the details to our testing team, enabling them to conduct a comprehensive analysis of this matter.
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Hi @Operations8
Thank you for sharing the details.
I have forwarded every bit of information to our testing team so they may thoroughly analyze this issue.
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Hi @Send Zero
I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.
#SI-3439
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Hi @Jimmy5
For troubleshooting purposes, please follow the below steps -
- Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
- Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
- After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.
If the issue persists, please share the below details with me, and I’ll have this checked for you -
- The version of the Enpass app and OS you are using.
- A screenshot of the error occurring would be helpful.
- If possible, kindly create a Webdav demo account and DM me its username, URL and password.
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Hi @Shlomi
For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details and I will get this checked for you -
- The version of the Enpass app, OS, Enpass Extension and browser you are using.
- Does the Enpass app freeze after a certain action? Like opening a webpage, editing an Item, etc, or is it completely random?
- The total number Items, vaults and attachments you have saved in the Enpass app.
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Hi @martinweiss
Kindly refer to the steps in this link to know about how you can change the master password of the Enpass app.
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For capturing and saving new Items in Enpass using the browser extension, kindly refer to the steps in this link. If the autofill still fails, kindly share the below details -
- The version of the Enpass app, Chrome browser and Enpass Extension you are using.
- The URL of all the webpages on which you are facing this concern.
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Hi @Devin
Kindly provide me with the following information, and I'll be more than happy to assist you in investigating this matter:
- The Enpass app version, along with the version details of your operating system and Edge browser.
- The URLs of the webpages where you are encountering this issue.
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Hi @Operations8
While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details:
- Are you using a key file in conjunction with your master password?
- How many vaults have you created within the Enpass app?
- Have you recently updated from the previous build, specifically version 6.8.7.786, or any older iteration?
- Is there a specific sequence of actions you performed prior to encountering this issue?
- Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.
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Hi @Ivarson
Kindly provide the precise operating system versions for both your Windows and Linux setups, as well as the versions of your browsers. I'd be more than willing to initiate an investigation into this matter for you.
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Hi @zoeck
I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.
#SI-3438
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Hi @Bachsau
I will gladly get this checked with our dedicated team. Please share the version of the Enpass app, OS, Enpass Extension, and browser you are using along with the URL's in which you facing facing this issue. If you'd rather share these details privately, please feel free to DM me.
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Hi @zoeck
Kindly provide us with the version details of your operating system and MS Edge browser. We would be more than happy to verify this for you.
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Hi @Ivarson
Our team is actively working on enhancing the Firefox Extension, and the update will be rolled out soon. We appreciate your patience and understanding during this time.
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Hi @Bachsau
I would like to share that if you create an Enpass Item for the HTTPS website, then Enpass cannot autofill the login details of the same Item in the HTTP URL of the same website due to security reasons. However, if you wish to autofill them explicitly then as a workaround, you can try the below steps:
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Create a new Item with HTTPS url then use the autofill feature.
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Update the existing HTTP Item and add the HTTPS URL to it.
#SI-3348
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I appreciate your cooperation in providing the requested information.
I've escalated this matter to our specialized team for a comprehensive analysis. While we await their investigation, I recommend attempting to replicate this issue on an alternate system. Please inform me of your findings, as I will also assess the problem in those environments.
#SI-3235
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Hi @Palle
Based on the information you've provided, it appears that although the redirect icon is visible, the Enpass app is not establishing a connection with the cloud. If this understanding is accurate, I kindly request that you proceed to update your Enpass app to the most recent version, which is 6.9.0 designed for Linux. Our development team has successfully addressed this bug, and I would greatly appreciate it if you could subsequently share your observations and findings with me.
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Hi @hicder
We are excited to share that we've extended the update to our Linux app, now available as version 6.9.0! Feel free to update your app to the most recent version or alternatively, you can download it directly from here.
Concerning the update for the portable version of Enpass, rest assured that our development team is actively engaged in the process. We kindly ask for your understanding and patience as we diligently work on this update.
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Hi @kuk
Thanks for confirming.
I have forwarded every bit of information to our dedicated testing team. As soon as I have any updates on this matter, I will be sure to notify you on this forum. Kindly bear with us until then.
#SI-3415
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Hi @Operations8
I've escalated this concern to our specialized team, and they are actively addressing the issue on your behalf. Once I gather additional information regarding this issue, I will promptly provide an update on this forum. Your patience until that time is greatly appreciated.
#SI-3434
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Hi @kuk
We appreciate you providing the information we requested.
I'm currently in consultation with my dedicated team regarding this matter. In the interim, could you kindly verify whether you encounter this crash issue while accessing a specific website, or if it occurs on all websites in a random manner?
Your cooperation in this case is highly valued.
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Hi @Octapus
After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described.
Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.
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Hi @Operations8
We will gladly investigate this matter on your behalf. Could you kindly confirm whether you are using any third-party applications that might potentially be causing interference in this situation?
WebDAV sync failed [webdav.yandex.com]
in Enpass Support & Troubleshooting
Posted
Hi @iTeeLion
For troubleshooting purposes, please follow the below steps -
If the issue persists, please share the below details with me, and I’ll have this checked for you -