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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @iTeeLion

    For troubleshooting purposes, please follow the below steps -

    1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

    If the issue persists, please share the below details with me, and I’ll have this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. Any VPN/Firewall/Antivirus service you are using.
    3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.
  2. Hi @Send Zero

    I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

    #SI-3439

  3. Hi @Jimmy5

    For troubleshooting purposes, please follow the below steps -

    1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

    If the issue persists, please share the below details with me, and I’ll have this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. A screenshot of the error occurring would be helpful.
    3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.
  4. Hi @Shlomi

    For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details and I will get this checked for you -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Does the Enpass app freeze after a certain action? Like opening a webpage, editing an Item, etc, or is it completely random?
    3. The total number Items, vaults and attachments you have saved in the Enpass app.
  5. Hi @Operations8

    While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details:

    1. Are you using a key file in conjunction with your master password?
    2. How many vaults have you created within the Enpass app?
    3. Have you recently updated from the previous build, specifically version 6.8.7.786, or any older iteration?
    4. Is there a specific sequence of actions you performed prior to encountering this issue?
    5. Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.
  6. Hi @Ivarson

    Kindly provide the precise operating system versions for both your Windows and Linux setups, as well as the versions of your browsers. I'd be more than willing to initiate an investigation into this matter for you.

  7. Hi @Bachsau

    I would like to share that if you create an Enpass Item for the HTTPS website, then Enpass cannot autofill the login details of the same Item in the HTTP URL of the same website due to security reasons. However, if you wish to autofill them explicitly then as a workaround, you can try the below steps:

    1. Create a new Item with HTTPS url then use the autofill feature.

    2. Update the existing HTTP Item and add the HTTPS URL to it.

    #SI-3348

  8. Hi @MrElectrifyer

    I appreciate your cooperation in providing the requested information.

    I've escalated this matter to our specialized team for a comprehensive analysis. While we await their investigation, I recommend attempting to replicate this issue on an alternate system. Please inform me of your findings, as I will also assess the problem in those environments.

    #SI-3235

  9. Hi @Palle

    Based on the information you've provided, it appears that although the redirect icon is visible, the Enpass app is not establishing a connection with the cloud. If this understanding is accurate, I kindly request that you proceed to update your Enpass app to the most recent version, which is 6.9.0 designed for Linux. Our development team has successfully addressed this bug, and I would greatly appreciate it if you could subsequently share your observations and findings with me.

  10. Hi @hicder

    We are excited to share that we've extended the update to our Linux app, now available as version 6.9.0! Feel free to update your app to the most recent version or alternatively, you can download it directly from here.

    Concerning the update for the portable version of Enpass, rest assured that our development team is actively engaged in the process. We kindly ask for your understanding and patience as we diligently work on this update.

    • Like 2
  11. Hi @Octapus

    After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described.

    Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.

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