Abhishek Dewan

Hi @iTeeLion

For troubleshooting purposes, please follow the below steps -

1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

If the issue persists, please share the below details with me, and I’ll have this checked for you -

1. The version of the Enpass app and OS you are using.
2. Any VPN/Firewall/Antivirus service you are using.
3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.

Hi @utilisateur38

I would like to share that Enpass displays the 'Save as Webform' option if the webpage has a password type field. That is the reason Enpass is unable to display the 'Save as Webform' option in the Extension menu or auto-fill the tracking code in the website you mentioned.

Hi @Bachsau

We appreciate your willingness to provide the information.

I have forwarded all the details to our testing team, enabling them to conduct a comprehensive analysis of this matter.

Hi @Operations8

Thank you for sharing the details.

I have forwarded every bit of information to our testing team so they may thoroughly analyze this issue.

Hi @Send Zero

I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

#SI-3439

Hi @Jimmy5

For troubleshooting purposes, please follow the below steps -

1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

If the issue persists, please share the below details with me, and I’ll have this checked for you -

1. The version of the Enpass app and OS you are using.
2. A screenshot of the error occurring would be helpful.
3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.

Hi @Shlomi

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details and I will get this checked for you -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. Does the Enpass app freeze after a certain action? Like opening a webpage, editing an Item, etc, or is it completely random?
3. The total number Items, vaults and attachments you have saved in the Enpass app.

Hi @martinweiss

Kindly refer to the steps in this link to know about how you can change the master password of the Enpass app.

Hi @utilisateur38

For capturing and saving new Items in Enpass using the browser extension, kindly refer to the steps in this link. If the autofill still fails, kindly share the below details - 

1. The version of the Enpass app, Chrome browser and Enpass Extension you are using.
2. The URL of all the webpages on which you are facing this concern.

Hi @Devin

Hi @Operations8

While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details:

1. Are you using a key file in conjunction with your master password?
2. How many vaults have you created within the Enpass app?
3. Have you recently updated from the previous build, specifically version 6.8.7.786, or any older iteration?
4. Is there a specific sequence of actions you performed prior to encountering this issue?
5. Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.

Hi @Ivarson

Kindly provide the precise operating system versions for both your Windows and Linux setups, as well as the versions of your browsers. I'd be more than willing to initiate an investigation into this matter for you.

Hi @zoeck

I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

#SI-3438

Hi @Bachsau

I will gladly get this checked with our dedicated team. Please share the version of the Enpass app, OS, Enpass Extension, and browser you are using along with the URL's in which you facing facing this issue. If you'd rather share these details privately, please feel free to DM me.

Hi @zoeck

Kindly provide us with the version details of your operating system and MS Edge browser. We would be more than happy to verify this for you.

Hi @Ivarson

Our team is actively working on enhancing the Firefox Extension, and the update will be rolled out soon. We appreciate your patience and understanding during this time.

Hi @Bachsau

I would like to share that if you create an Enpass Item for the HTTPS website, then Enpass cannot autofill the login details of the same Item in the HTTP URL of the same website due to security reasons. However, if you wish to autofill them explicitly then as a workaround, you can try the below steps:

1. Create a new Item with HTTPS url then use the autofill feature.

2. Update the existing HTTP Item and add the HTTPS URL to it.

#SI-3348

Hi @MrElectrifyer

Hi @Palle

Hi @hicder

Hi @kuk

Thanks for confirming.

I have forwarded every bit of information to our dedicated testing team. As soon as I have any updates on this matter, I will be sure to notify you on this forum. Kindly bear with us until then.

#SI-3415

Hi @Operations8

Hi @kuk

Hi @Octapus

After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described.

Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.

Hi @Operations8

We will gladly  investigate this matter on your behalf. Could you kindly confirm whether you are using any third-party applications that might potentially be causing interference in this situation?