Abhishek Dewan

Hi @Octapus

Thank you for sharing the details.

Regarding facing this issue on iOS devices, a fix has just been released under the new stable Enpass v6.9.3(iOS) which addresses this issue. Kindly update your app to the latest version and share your findings with us.

As for facing this issue on Mac devices, I have shared the instructions to access the logs. Kindly follow them and share the logs with me.

Hi @DerJan

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @ValZho

We will gladly get this checked for you you but to do so, we will require some additional information in this matter -

1. The version of the Enpass app, OS and browser you are using.
2. The URL of the webpages on which you are facing this concern.
3. A short video showing the issue would be helpful. (You can share the video with us at support@enpas.io and mention this forum).

Hi @Kptain @2h2o

I have shared the instructions to access the logs. Kindly follow them and share the logs with me.

Hi @maxXx

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, could you please also share a short video showing this issue (with Dummy data) on support@enpass.io? Also, do mention this forum.

Hi @q9f

Could you please share the version of the Enpass app and OS you are using?

Hi @dabrown

Thank you for sharing the details with me.

I've escalated this concern to our specialized team, and they are actively addressing the issue on your behalf. Once I gather additional information regarding this issue, I will promptly provide an update on this forum. Your patience until that time is greatly appreciated.

#SI-3500

Hi @GaelCottet

Hi @Octapus

Please share the device details along with the version of the Enpass app and OS you are using and I will assist you further with the appropriate steps.

Hi @all

Our development team has already identified this issue and has incorporated a patch in the upcoming version, which will effectively resolve it. We appreciate your patience until the new version becomes available

Hi @Jochen

Our team is already aware of this concern and are working on a fix. The same is being discussed in the below forum and you can also follow it to get updates regarding a fix -

Hi @SometimesRight

I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated.

#SI-3496

Hi @caspergsht42

Please give the below steps a try and share your findings with me -

1. Could you please check and confirm that the time setting is set to automatic on the device? If they are not, kindly set it to automatic.

2. Try clearing the cache and cookies of the browser or use a different browser to set up sync.

3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

Hi @dabrown

Please share the exact version of the OS you are using along with a screenshot of any error occurring when establishing sync via DropBox and Onedrive. I will get then get this concern checked for you.

Hi @syriusz

Full-time unlocking with Windows Hello doesn't depend on the Windows version but the Trusted Platform Module (TPM) version should be 2.0. You can upgrade the laptop from Windows 10 to 11 and as long as the criteria I shared in the post is met, Enpass app will allow Full-time unlocking with Windows Hello.

Hi @Sigan

Thank you for sharing the details with me.

I have forwarded this concern to our dedicated team for a thorough analysis and will get back to you as soon as I have more information related to this matter.

#SI-3497

Hi @Djfe

Thank you for informing the presence of this issue. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated.

#SI-3498

Hi @AMA81

Our dedicated development team is aware of the request for this feature and that they have also investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

#SI-3081

Hi @Ndb

For troubleshooting purposes, try reinstalling the app after creating a manual backup of your data. If the issue persists, please share the below details and I will gladly get this checked for you -

1. The exact version of the Enpass app you are using.
2. The total number of Items, Vaults and attachments you have saved in the Enpass app.
3. A short video showing this behavior would be helpful. You can share the video with us at support@enpass.io and mention this forum.

Hi @jd71

We are aware of this concern and our development team is already working on fixing this bug. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciate.

#SI-3477

Hi @syriusz

The Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Full-time unlocking with Windows Hello. To enable this feature:

• The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled.

• Enpass must have a Master Password set.

• Then you can enable Windows Hello in Enpass by going to Settings > Security > Quick Unlock.

Please ensure that you are using the Microsoft store version of the Enpass app and not the website version.

Hi @dabrown

While we are looking into this concern for you, could you please confirm the number of vaults you have saved in the Enpass app? In case you have multiple vaults set up, please ensure to set up each Vault with a different cloud account.

Hi @Sigan

Please share the exact version of the OS you are using and I will get this concern further investigated for you.

Hi @Kenneth

Enpass is always grateful for our active users and your efforts in notifying us of this feature. I forwarded this request to our developers and would like to inform you that they have investigated its feasibility & unfortunately, this request cannot be taken into consideration. Your support and effort are greatly appreciated.

Hi @Christophe

I regret to inform you that there is no way to recover a lost Master Password as the Master Password isn't saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

If you have the updated 6.9.0/6.9.1 Enpass App on any other of your iOS/Android devices with face-ID/biometrics enabled unlock and you can access Enpass through it then please follow the steps below and we'll try to help you recover your data and reset your Master Password:

Step1 - Unlock Enpass App on your iOS/Android device via Face-ID/biometrics
Step2 - Settings>Vaults>Primary Vault
Step3 - Click on three dot>Show/View Password

Note- This "Show Password" feature is exclusively available in Enpass versions 6.9.0 and 6.9.1 for iOS/Android. If you are using an older version, this option will not be visible.