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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @firewally

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please try re-configuring the extension, and reinstalling it from here. If the issue persists, kindly share the below details with me and I'll have this further investigated for you -

    1. A screenshot of any error occurring would be helpful.
    2. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.
  2. Hi @paulsiu

    It is definitely a strange occurrence. As synchronization in Enpass depends on time stamps, please ensure that the time setting on all your devices is set to automatic and there is no discrepancy. Moreover, each sync is time-stamped, and you can check your sync status any time:

    1. Go to Settings > Vaults, and select the vault you want to check.
    2. Under the heading Last Synchronized, you will find the time stamp of the most recent sync.
  3. Hi @newuser

    Welcome to the Enpass Forums.

    For troubleshooting purposes, I would recommend going through the steps in this link and ensuring that you have set up the Autofill settings for your iOS correctly. If everything is set up correctly, create a manual backup/set up synchronization for your Enpass data and then reinstall the app. Let me know if the issue persists.

  4. Hi @Luuk

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Take a note of your credentials of this website, then remove the item that you have saved in your Enpass app for this web page.
    2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      image.png.5ec7601c16ba695a59ad5e8279d692f8.png
    3. Try autofilling again on the same web page, and share your findings with me.

    If the issue persists, kindly share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Are you facing this issue on multiple browsers?
    • Like 1
  5. Hi @compoundbow83

    I have notified our testing team regarding the concerns you are still facing and will get back to you soon with an update. As for "Unable to connect 2 Vaults with Webdav" error, I will require some additional information for a thorough investigation of this issue. Kindly create a demo account of your Webdav and DM me the username, password and URL. We appreciate your co-operation in this matter.

  6. Hi @Alx

    Thank you for sharing your valuable suggestion.

    I have forwarded your comments as feedback to our developers so they may investigate the feasibility of the requested feature and bring more flexibility in scenarios like this. Your continued support and cooperation are appreciated.

    #SI-3124

  7. Hi @paulsiu

    As suggested by @Ivarson, please try restoring a previous backup on your old pc and then synchronize the data. You can refer to the below steps -

    1. Disconnect the synchronization for this vault from all the connected devices.
    2. Create a manual backup of your recent data on your old pc and check if you enabled Auto-backups (this setting can be found under Enpass Settings -> Backup -> Auto backup). 
    3. If yes, try restoring a previous backup from the same path and confirm if all your data has been restored. After confirming, set up synchronization on this old pc first and then on the rest of the devices.
  8. Hi @kwitsi

    Welcome to the Enpass Forums.

    I will gladly assist you with your concern. Could you please confirm if by 'validating', you mean validating your license by registering or does the app crash every time you try to synchronize via your Webdav server?

    If the app is crashing during the synchronization process, if possible, could you please create a Demo account of your Webdav and DM me its username, password and URL? That will help us immensely in reproducing this issue on our end.

  9. Hi @Alx

    We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on resolving it as a priority. Moreover, soon a patch addressing this issue will be released for the future Enpass versions. Your kind patience and cooperation in the meantime are appreciated.

  10. Hi @Brian185

    I can certainly understand your disappointment in this matter. Our dedicated team is working on resolving the rest of the issues which you reported, and soon a patch addressing those concerns will be released. Being a customer-eccentric organization, it is never our intention to inconvenience our users like that. Your cooperation, while we work on rolling out the rest of the fixes, is greatly appreciated.

  11. Hi @fabwal

    Thank you for sharing the details.

    We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is now working on resolving it as a priority. Moreover, soon a patch addressing this issue will be released for the future Enpass versions.

    In the meantime, as a work around, you can follow the below steps -

    1. Connect with Webdav.

    2. Use https://www.advibe.de/remote.php/webdav/  as the URL field

    Also for any Nextcloud URL, you can append /remote.php/webdav/ to connect it using Webdav.

    #SI-3123

  12. Hi @Alx

    I can certainly understand your disappointment in this matter, and I appreciate you sharing the feedback with me that you are still facing this issue even after updating to the latest ver 6.8.3. Moreover, I have notified our testing team to thoroughly analyze the issue once again in order to get to the root of this concern. We appreciate your patience in the meantime and apologize for any inconvenience caused to you in this matter.

    Also, if you are facing a similar issue @David Jameson, kindly DM me the details of the WebDav demo account, its login id, password and the URL. I'll then have this further investigated for you.

    #SI-3120

  13. Hi @fabwal

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please create a manual backup of your data on your Enpass iPhone, reinstall the app and share your findings with me. If the issue persists, please create a demo account of your NextCloud and DM me its login id, password and URL. I'll then have this concern thoroughly investigated for you.

  14. Hi @Rojma

    With the recent Enpass update (ver 6.8.3), our built-in Password Generator now checks if a website has specific password requirements before generating password suggestions. This operation is performed automatically by our app, and according to the requirements of the webpage, the password is suggested to the user.

    Moreover, you can also check if the generated password is as per the requirements of the webpage by -

    1. Selecting 'Controls' option when a password is generated.
      image.png.2a23309d2967506b91417612b9333ca0.png
    2. A message will inform the user that the generated password is according to the requirements of the webpage.
      image.png.df8795636c642ea6334a3fb7cb808661.png
  15. Hi @Brukasmj

    Welcome to the Enpass Forums.

    Adding to what @Ivarson said, for security reasons we also recommend keeping your Items segregated and ensuring that all of your Items have a unique and strong password. Keeping a different password for your Items greatly enhances the security of your logins, as weak and stolen passwords are the main causes of data breaches. Even strong passwords become vulnerable if they are reused for multiple accounts.

    We also have a very handy Password generator tool built into our app, which you can utilize for creating strong and unique passwords for all your Items! Please refer to this link to know more about using the Password generator.

  16. Hi @Punk Funk

    The Primary vault is the first main vault that is automatically created when you install the Enpass app and it cannot be deleted separately (without uninstalling the main app). To remedy this situation, please ensure that the data of the Enpass app on your PC is up to date and synchronized via your OneDrive account.

     

    After that, simply reinstall the Enpass app on your Android device and on the welcome screen of the Enpass application on your handset, choose to Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue. All the passwords will be synced to your handset.

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