Anshu kumar

Hey guys, We understand this is frustrating. However, our dev team is already looking into this issue with the highest priority and we will notify you as soon as the issue is fixed. Meanwhile, I suggest to please use another available cloud options to sync. I believe that switching to another cloud temporarily will not affect your work. NOTE: Windows users can try setting up Internet Explorer as your default browser and then enable iCloud sync. Thanks for your understanding.

Hey @Dougga, Sorry for the trouble you're going through. Please follow these troubleshooting steps and let me know if the problem persists. Open Enpass --> It will display a welcome screen --> Select Create new --> Create a Password. Now Go to Settings --> Vaults --> Tap on Primary and enable sync with Dropbox. Hope this helps!

Hey guys, Sorry for the trouble you are going through. This is a Qt framework (used by Enpass) issue. We have already reported the same to their dev team. Once it will be fixed at their end , we will implement the fix in Enpass too. Please note that there might be temporary issue and hopefully it will be fixed in the upcoming macOS beta. Till then please co-operate with us.

Hey @Dilip, Thanks for writing in. Well in this case you can use Dropbox or OneDrive cloud services. Thanks!

Hey @loveworksdotcom, Sorry for the trouble you are going through. To restore the pro version on the Windows PC please re-download Enpass with the same email ID with which you have purchased Enpass earlier. NOTE: Before uninstalling the Enpass app make sure you already have the backup of Enpass data. To check if you're running the premium version of Enpass on the desktop : An option "Premium Features" is not visible in the Setting page. You'll be able to create custom Categories and Custom template. You'll be able to unlock Enpass using Windows Hello.

Hey @Dilip, Thanks for showing interest in Enpass. You can transfer Enpass mac data to iPhone using WiFi backup and restore services. Pre-condition: Make sure that your Mobile device and PC are connected to the same Wi-Fi and your Mobile’s screen remains in the foreground throughout the following process: Step 1: Open Enpass on your Mac and take the backup of Enpass data and save it manually on the device. Step 2: Open Enpass on your iOS --> Settings --> Advanced --> Apply Erase Everything function. The Welcome screen appears. Choose WiFi under the Backup option and restore the database. Hope this helps!

Hey guys, Sorry for the trouble you are going through. To investigate further on this issue we want a little input from your side so please drop us an email at support@enpass.io along with these details so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using? Which cloud services are you using to sync? Thanks for your co-operation.

Hey @Billys107E, Sorry for the inconvenience caused to you. I would like to share that the proxy issue has already been fixed. Could you please try updating the Enpass app and let me know if the problem. Well, in this case you can download Enpass from our website. Thanks for your co-operation.

Hey guys, Sorry for the trouble you are going through. Please have a look at the attached image to know how to locate history of each field (except Notes) in Enpass. To see the field history, right-click on the field’s value from the details screen → Click on the History. Thanks!

Hey @jakejohn, Thanks for writing in. Enabling Website Icons in Enpass is completely safe. On enabling website icons, Enpass anonymously connects to our server and only the hostname of the items is shared to fetch their corresponding icons. This operation respects your privacy as it doesn’t disclose any of your information to us; neither do we log your IP address that could allow us to identify you as a unique user. For example: if you have Facebook login; Enpass will only send "www.facebook.com" (anonymously) to our server and no other information is sent. Thanks!

Hi @cyrus, Our team has already taken note of this issue and we are looking towards a resolution. Till then we request you to please co-operate with us It;s already in our road-map and same is being discussed here: Thanks for your co-operation.

Hey @modelator, Thanks for writing in. The premium feature of Enpass is not available with the portable version of Enpass. If you want to use the premium feature of Enpass please download Enpass from respective App Store and follow these steps to purchase Enpass. Open Enpass --> Settings --> Premium Feature --> Buy. Thanks!

Hey guys, Sorry for the trouble you are going through. Our dev team is looking into this issue. Meanwhile, if you're facing this problem on mac device (If you have downloaded Enpass from our website) I suggest you to please install Enpass from Mac App Store and enable sync with iCloud. Thanks for your co-operation.

Hello, Enpass Beta users! We're super excited to roll out the most requested and long awaited feature in Enpass. Website Icons has been one of the most anticipated feature in recent times and with Enpass Beta v6.2, we finally grant your wish. The complete change log of the latest beta version is as follows: WHAT'S NEW Website Icons : Long-awaited support for Favicons is now available in Enpass as Website Icons. Yippe! Jump on to Enpass Settings -> Customize -> Website Icons and see the list swapping default icons to the respective website icons. This feature is device-specific and will change the icons of items only on the device in which the feature is activated. We know you are eager to discern what exactly is happening behind the scenes. We've tried addressing common queries here. NOTE: Some of the website icons may not be available immediately but can get downloaded by Enpass automatically within 24-48 hrs (subject to availability). IMPROVEMENTS The word-count for pronounceable passwords has been increased to 15. The main list now supports Incremental search while typing. Without using the search box, you can now jump to the item by typing the first few characters of the title. FIXES Fixed the issue with the app getting unresponsive while trying to quit. Resolved an issue with Folder Sync where it stopped syncing after re-starting Enpass, displaying error Destination folder is unreachable. Fixed an issue where the focus was shifted to the first item in searched results after saving changes in any item. While taking a backup of a vault, the descriptive filename of the backup file is now pre-filled on save dialog. Currently, this update is available for Enpass desktop only and will be soon rolled out for all supported platforms. DOWNLOAD LINKS Traditional Windows (.exe) macOS (.pkg) Linux Windows Store - Subscribe our beta program here. While you get your hands dirty with the desktop version, we would be busy releasing the betas for mobile devices. Expect their builds early next week. And as usual, we are waiting for your feedback! Post your suggestions, concerns and bug-reports here in Forums or write to us at support@enpass.io. Cheers!

Hey @modelator, Thanks for writing in. We have received no such request. Being an offline password manager Enpass saves data locally on the device not on any server. As we don't store or have any of users data and neither we route any user data. So we have no means to fulfill such kind of request. Thanks!

Hey @modelator, Thanks for writing in. I'll be happy to forward your feedback to the concerned team. Thanks!

Hey @jozefsan, Sorry for the trouble you are going through. Please share some more info so that we can check further. Which macOS and Enpass version are you using? Are you using the multi-monitor system? If yes, please share the screen resolution of both monitors. Are you facing this problem in any specific condition or frequently. Thanks for your co-operation.

Hey @DocSnyd3r, Sorry for the trouble you are going through. Please drop us an email at support@enpass.io so that we can share the troubleshooting steps. Thanks!

Hey @MicroJam, I understand you guys have been waiting for this feature since long. I assure you that the feature of "WiFi sync" is already in our priority list however, at the moment I can't assure you any ETA. Thanks for your co-operation.

Hey @BrianH, Sorry for the inconvenience. Can you please confirm if the Battery Optimization is disabled for the Enpass app. Thanks for your co-operation.

Hey @Pendente, We are sorry for the inconvenience. We’ve been working hard to improve WebDAV sync functionality, but it’s a big challenge to cover all the WebDAV configuration. We request you to please share the demo account of your WebDAV via PM so that we can check where the problem could be. Thanks for your co-operation.

Hey @Ng Kay Peng, Sorry for the trouble you are going through. To restore the Pro version on your other iOS devices , please reinstall Enpass with the same Apple ID with which you purchased it earlier. If that doesn't help, please share the Purchase Receipt so that we can help you better. Note: Before uninstalling the app make sure you already have the backup of Enpass data. Thanks!

Hey @loveworksdotcom, Thanks for reporting this issue. I have noted down this issue and notified the dev team to look into it. Thanks for your co-operation.

Hey @loveworksdotcom, Thanks for your prompt reply. I have noted down this issue and notified the dev team to look into it. I'll keep you update once I hear from them. Thanks for your co-operation.

Hey @loveworksdotcom, Sorry for the trouble you are going through. One of the possible reason might be the Google Play Store is not up to date, so please check and try again. Also, please follow the troubleshooting steps mention in this link. Hope this helps!