Anshu kumar

Hey @Mrheavyfoot,

Sorry for the trouble you are going through.

Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please let me know the following so that I can help you better.

• Have you recently changed the master password on any device?
• Have you installed Enpass on Windows PC via the Windows Store or Enpass website?

Thanks for your co-operation.

Hi guys,

Hi @skeniver,

Sorry for the trouble you are going through.

Our dev team is already working on this issue and hopefully, a fixed will be available soon.

Thanks for your co-operation.

Hi @ijmm,

Thanks for bringing this to our notice.

I have forwarded this issue to the QA team to look into it.

Thanks!

Hi @jvEbCge3ck5U6WxnPa,

Thanks for sharing the details.

I have noted down this issue in the bug tracker and notified the QA team to look into it. 

Thanks for your co-operation.

Hi @jvEbCge3ck5U6WxnPa,

I'm really sorry about the trouble you are going through.

To investigate further on this issue I want little input from your side so please let me know the following:

• Which iOS version and model are you using?
• Which Enpass version are you using?
• Are you facing this problem frequently or any specific condition? Please explain a little bit more.
• Are you facing this problem when you try to autofill in a particular browser or app or all of them?

If possible please share the screenshot of the Enpass security page.

Thanks!

Hi @MacFreek,

Thanks for sharing the details.

Our dev team is looking into this issue and hopefully, a fixed will be available soon. Till then please co-operate with us.

Hi @Paolo,

There was some technical issue which we have fixed from our end and hopefully, it will not replicate in the future update.

Thanks!

Hi @Rookie,

Thanks for your prompt reply and sharing the details.

Please install the latest Enpass extension for Opera browser from this link and let me know if the problem persists.

Thanks!

Hi @TomTom.

Sorry for the trouble you are going through.

I have noted down this issue and forwarded to the QA team to look into it. Meanwhile please let me know which Enpass version are you using so that we can proceed further.

Thanks for your co-operation.

Hi @Tovis,

Thanks for writing in.

Sorry to inform you but if you have forgotten your master password, then there is no way to recover it. Check out here to know more.

Thanks!

Hi @Simon Dawson,

Sorry for the trouble you are going through.

Our QA team is looking into this issue and I will keep you update once I hear from them.

Thanks for your co-operation.

Hey Guys,

Sorry for the trouble you are going through.

Our dev team is already working into this issue and hopefully, a fixed will be available soon.

Thanks for your co-operation.

Hey @Ian,

Sorry for the trouble you are going through.

This issue has been fixed and updates with the fixes will be available soon.

Thanks!

Hey @guizop,

Thanks for writing back.

It will be a great help if you can share the URL of the website so that we can proceed further.

Thanks!

Hi @Richard2016,

Thanks for writing in.

Currently, Enpass is on SQLCipher v3. There were some issues preventing us from migrating to v4. However, SQLCipher V4.2 is out with fixes and hopefully, we can continue with the migration to v4 without degrading the customer experience. 

Thanks!
 

Hey @Bill Walster,

Thanks for writing in.

I would like to share that you can increase the time interval for Auto locking in Enpass security settings.

Hope this helps!

Hi @BrigoNortensson,

I'm really sorry about the trouble you are going through.

It would be a great help if you can share the demo account of your WebDAV via PM so that we can investigate where the problem could be and try to fix asap.

Thanks for your co-operation.

Hey @Simon92,

Thanks for sharing the details.

Our dev team is already working into this issue. Till then we request you to please co-operate with us.

Thanks!

Hey @Youss,

The premium features are just add-on goodies for more customization; some extra funds for us for putting in extra efforts for Enpass6 & faster future updates.  Touch ID is premium now but users can use the PIN instead as a standard feature. We really appreciate your love and support so far to make ENPASS6 happen.

Cheers!

Hey @Youss,

Thanks for writing in.

I would like to share that since Enpass 6 is based on a new architecture, it will only sync with Enpass 6, and not with previous versions. So, to test the sync functionality, you’d need to install the Enpass 6 on your Mac device as well. 

Thanks!

Hey guys,

Please follow these steps and let me know if the problem persists.

• Open mSecure --> Change the language into English.
• Now Export data and import into Enpass.

Thanks for your co-operation.

Hi @João Henrique,

I would like to share that with the release of version 6, Enpass uses the App folder for the synchronization which saves the data internally. It's hidden and can only be accessed by the app.

To view Enpass file please follow these steps:

• Open Google Drive in any browser --> Click on Setting icon --> Click on Settings --> Manage Apps --> Enpass

Hope this answer your question.

Hey @mcampbel123,

Sorry for the trouble you are going through.

Please follow these steps to import JSON file into Enpass.

• Open Enpass --> Create an empty keychain with the same master password which you are using previously.
• Now Tap on Menu --> File --> Import --> Select Enpass and follow the instruction.

Hope this helps!

Hey guys,

Thanks a lot for sharing the info.

Our dev team is looking into this issue and I will keep you update once I hear from them.

Thanks for your co-operation.