Damasta

You guys, Vinod announced this in early January! Six weeks later and it still doesn't work! WHEN, Anshu, WHEN?!?

Ok, over six weeks in and it still doesn't work! Do you have any idea HOW ANNOYING THIS IS? I normally really don't yell online, but Enpass is costing me time, nerves and resources. WHEN, Vinod, WHEN?

Windows Hello still doesn't work as expected. Every single Enpass launch after a restart requires the Master Password. I got Enpass back in the day so WOULDN'T have to use passwords ever again. It was one of the first (if not the first) to use Windows Hello. Enpass also frequently reverts back to light theme without obvious reasons. Many other issues as well. V6, so far, has had ZERO benefits for me - other than that it is still supported.

Because you want it in black. ;-) And anything you want is worth money.

Did you try using Windows Hello? V6 --> Broken/doesn't work after app startup. Why does enpass have to run in the background and hog resources? --> see previous. Hello doesn't work at all if you don't keep enpass alive all the time. Why do I have to always click the face icon before I can Hello open my vault? The UI needs more clicks to get the same thing done. Too much whitespace. Design looks awful. No UWP/Fluent design. In 2019, UIs should be a pleasure to use and look at. Upgrade broke all devices apart in our household, for both of us. That's a 100% upgrade fail. Including a dark theme you have to manually enable as a feature is just lame. The V5 UWP automatically followed the Windows dark system theme since … ever? I'm glad it works for you, but I'm finding it ultra-annoying and after weeks of no improvements, I'm debating whether to change platforms altogether.

@Kennyeastmids: Enpass is subtly telling you to abandon that stone-age OS in favor of something safe. Using Enpass on 7 is like keeping your money in a strong safe but leaving the door open.

It runs on Qt.

Sure. She should install enpass in her windows PC account from the store using her Microsoft account and sync to her personal OneDrive. Then she'll have her own personal enpass with her own master password, icons, tags, etc. Syncing to OneDrive guarantees she retains access to her passwords even when she loses access to your shared PC. Such as when you separate. ;-)

Beg to dis-agree. One-Time password after restarting the computer is NOT fine - for me at least. The whole reason for Enpass' existence is to NOT have to remember passwords. The whole reason I chose Enpass back in the day was because it was the first to support Windows Hello. For almost two years, I stopped using passwords, thanks to Enpass and that was a great time. Now, the product took a version step forward and my usability to a step backward. Heck - Windows doesn't even need a password to log me in anymore, ever! Are you telling me Windows is now more innovative than a product that was built, by design, to eliminate passwords? The rant continues... Oh, and I hope Enpass realizes that for users who value convenience more than ultimate security, the biggest competitor is not 1pass or keypass or whatever other pw manager, but Edge, Chrome and Firefox. Fully built in password and forms management, with perfect sync across all platforms. I'm starting to enjoy how Edge takes care of all my passwords on all devices natively - no master password needed. Ever. (MAN... I am annoyed! Just had to get my phone from the car, just so I can unlock Enpass on my PC!)

Obviously, no one here actually read the EULA we all consented to when we installed Enpass: https://www.enpass.io/legal/, where it clearly says "Maintenance, Updates and Pricing: It is the Company who will decide the timing and pricing of future updates for Software comprising of new features, improvements and bug fixes." That is, btw., perfectly standard practice for most commercial software companies. "Lifetime license" is for Version 5. Version 6 is a new product, with a new license, that is subject to new Ts and Cs. Get over it, or just RTFM the next time. That being said, the upgrade to V6 should have been optional (as it was on Windows), not forced (as on Android). I hope Sinew realizes that the forced Upgrade on some platforms effectively ended the lifetime license people had? Forcefully removing the lifetime licensed V5 product is VERY close to a breach of contract. Not offering a clear opt-out or orderly roll-back option is not ok. Microsoft tried that way back when they rolled out Windows 10 and got heavy flak for that. They've learned from their mistakes, now Sinew should, too.

well... thanks, I guess. But please don't call Windows Hello support working as expected at app startup a "feature". Hello not working after restarting is a BUG, plain and simple. If your choice of using Qt as the app framework causes this, then you made the wrong choice and should've stayed with UWP. btw. other Qt apps such as Skype and Teams (?) also have horrible UIs with tiny text and objects and are sluggish, bloated and unresponsive. Sorry to flame you like this, but I used to be a super-satisfied, paying Enpass customer and recommended and demoed it all the time. Now, V6 is just plain annoying. Sinew is lucky that moving to a different password manager is too much of a hassle for me.

Interesting, Microsoft Store didn't update our Enpass UWP automatically. We had to install V6 manually, resulting in BOTH V5 + V6 being installed. In any case, I'd prefer V6 to just work and provide the same slick, simple UI and user experience that the UWP had. The fact that you always need to enter the master password once after restarting the device is ultra-annoying.

I bring it up because being able to keep the pro version after the upgrade was brought up by you: Precisely. Sinew made that choice and will deal with the consequences. However, they are fully within their rights because it is in the license agreement you accepted by installing Enpass. That, in turn, is something we as customers have to deal with. (Sometimes I just wish ppl would read the EULAs before they buy and install software.)

@Sinew Team: You realize none of these problems would exist if you kept the app universal? Switching to a generic/cross-platform wrapper is bound to make development easier, but the user experience worse. Tip from a guy in the IT business: cross-platform wrappers such as Qt are great for NEW apps, that need to target as many potential new users as possible. Since there is no previous experience to compare to, this kind of app generally does well. But in cases where previous user experiences change/degrade due to the wrapper, you get push back from your users. And can I just say that asking users (noobs!) to hack environment variables is from the STONE AGE? That used to be common back in XP/7 days, but not in 2019, when we are used to Universal / Fluent apps, iOS and Android on our phones and Windows 10? Besides, hacking environment variables might not work on S-Mode and corporate managed devices. Just bring the UI in to the year 2019 please.

Yup. Get Windows 10. Seriously man - you're using a 10 year old OS, which is a security risk in of itself.

Use any (!) fingerprint reader that is Windows Hello certified or supported. Just Bing for "Windows Hello fingerprint reader". ;-)

+1 I have a Surface Book 2 (4k panel). UI has too much whitespace and objects and fonts are too small. And you can't seriously be asking users/noobs to manually hack environment variables? Which, on many systems might not even work... such as S-Mode or corporate managed devices. Just get your UI up to modern standards please.

OK, I discovered that this apparently impacts everyone - and might even be by design. That is NOT GOOD. Please change this behavior asap. Because right now, I need to get my Android Enpass to get my Enpass Master Password to get my Windows Enpass EVERY TIME I restart my PC. That can't be intentional, can it?

No there isn't. In fact, this is intentional. Many devices can recognize your face. So just by looking at your screen you could inadvertently unlock enpass (or any other app), which could display potentially sensitive information on your screen - with people around you watching. Giving you the option to "cancel" prevents enpass from unlocking by accident. You can use the Feedback Hub app in Windows to make a feature request to Microsoft, if you'd like an option to change it.

I never said to continue using V5. I suggested to uninstall (which implies using a different product altogether) or to continue using the free version of V6. No one forced you (or me) to pay any money whatsoever for V6. The premium/paid version unlocks Windows Hello, Dark Theme and Custom Categories. For me personally, being able to use Windows Hello is easily worth the one-time cost of two small Starbucks coffees.

What do you mean the "platform (windows) has not been changed"? Yes it has - V6 is available for Windows too.

So? You can elect to uninstall V6 or just use the free version. AFAIK the pro version is necessary for multi-vault and black theme features. No one forced us to pay for the V6 pro/premium version. We certainly weren't, and we have four different platforms in our household.

Yeah, the EULA also says: Maintenance, Updates and Pricing: It is the Company who will decide the timing and pricing of future updates for Software comprising of new features, improvements and bug fixes. There you have it: EULA lets Sinew charge again for V6. Perfectly standard for almost all for-profit software companies btw. and nothing wrong with it. This doesn't mean I fully approve of the way Sinew handled the feature upgrade... Personally, I'd have liked an opt-out, or a way to defer it until I understand the implications better. At the very least, better communication and guidance, of which there was none.

In V5 UWP, you cloud right-click an object and the context menu would give you the option to directly copy user names, passwords, CVCs, etc. without having to open the object first. In V6, that seems to be missing. Now, I need to tap the object first to open it, then right-click the field I want to copy. Too many clicks/taps. Can you please bring that part of V5's behavior forward? Thanks!

I can't shrink the Enpass UI to less than 2/3 of my screen size on my Surface Book 2 (3000x2000 pix). See screenshot attached. Even when I snap Enpass to the side of my screen, it stays about 2/3 large. Too big for me. Even manually, I can't shrink it smaller. Oddly, when I try the same thing on my old FHD (1920x1200 pix) screen, Enpass will shrink to 1/2 screen size, also when snapping. Is that a resolution or an aspect ratio problem?