Garima Singh

Hey @Daniel Ehrhardt Thanks for writing in. We have noted down your request and forwarded it for further consideration.

Hey @Binh Truong Is it possible for you to disable the Ad-guard for a moment just to check if app is able to connect with the Enpass extension and share your findings with us. If not, please share the logs with us so that we can check further, Thanks!

Hey @wmc Apologies for the inconvenience. We have found the problem and are now working towards a fix. Stay tuned for the new updates of Enpass. Thanks!

Hey @Max78685 Apologies for the inconvenience. We have found the problem and are now working towards a fix. Stay tuned for the upcoming updates of Enpass. Thanks!

Hey @Leandro73 Sorry to inform you that there is no way to recover your master password. However, we have one solution for you as you are able to access Enpass data on iOS devices. To know more, please have a look at this forum post. You can set up keyfile after doing so. Hope this helps!

Hey @WillWord Sorry to say that print feature of Enpass is not available in Enpass v5. You can only print the Enpass data with Enpass v6, which you can get using this link. Thanks!

Hey @Gebhard Welcome to the forum! What kind of data were you trying to import - logins, credit cards etc.? Please make sure that the columns in the .csv file match with the field types of the login items. If you continue to face the same problem, please let us know the Enpass version and the OS version you are using. Thanks.

Hey @AndyMac Thanks for sharing the required details. We have identified the issue at our end too and working towards a fix.

Hey @Vital Thanks for notifying us. Glad to know that this is resolved, you can revert us back if the same problem resurfaces again.

Hey @Abboud Welcome to the forum! It seems that we haven't received your mail earlier. We regret the inconvenience, but we're here for help now. Please share the purchase receipt or order ID of the premium subscription via personal message on forum or at support@enpass.io along with this forum link so that we can help you better.

Hey @RDL Thanks for letting us know that you would like to see this feature. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted for further consideration.

Hey @RDL We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch. I shall pass your comments onto our team. Thanks for the suggestion!

Hey @It is me If the FAQ shared above didn't help you. Could you please share the below details so that we can try to diagnose the issue - The Enpass language you are using? The screenshot of the issue? Windows OS version, scaling factor and the resolution? @wmc Thanks for sharing your inputs.

Hey @AndyMac Could you please share the below details so that we can check further: The language you are using? The screenshot of the issue? Scaling factor and the resolution?

Hey @Vladyslav Welcome to the forum! Currently it's not possible to share attachments properly in Mail app due to some software limitations. Thanks!

Hey @Kyouhyung Kim Thanks for using Enpass and sharing your valuable suggestion. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded for further consideration. Thanks for the suggestion!

Hey @Kyouhyung Kim Thanks for sharing the hint. I have shared your valuable inputs with the team.

Hey @PSt Welcome to the forum! It seems Enpass extension is unable to establish connection with the main app. Make sure you have the main app installed. Also, check if you have any proxy or third-party browser extension like AdGuard which might be the reason for the extension issue. If the problem persists, please revert to us with the answer to the following queries and we will get it sorted out for you: On which device along with OS version are you using Enpass? Which Enpass and Enpass extension version you using? Thanks!

Hey @Max78685 Welcome to the forum! Please have a look at this FAQ for quick troubleshooting and revert to us if the issue still persists along with the screenshot of the issue and the device OS version. Thanks!

Hey @Chernsha We are sorry for the inconvenience caused to you. Please have a look at this FAQ for quick troubleshooting and revert to us if the issue still persists. Thanks!

Hey @Alessio Please share the below details so that we can investigate the issue - Enpass version you using on same device? Enpass extension version you using? Firefox version you using?

Hey @HeHoHi Welcome to the forum! You can use any email id to register with Enpass and use the same email id to purchase the Enpass premium subscription and also you can restore the purchase on all other devices using the same email account. For more details, refer to this FAQ. If you use the same email account to register with Enpass on all devices, then you will have only 1 email account registered with Enpass. Enpass purchases are bound to a specific email ID. When you use the same email in the app, you can restore the purchase across all the devices. Hope this helps!

Hey @SuMejorVida Thanks for writing in. We have tested this functionality and scroll functionality is working fine in our testing environment. Please share the device OS and Enpass version you using so that we can investigate the issue again.

Hey @Sirio Thanks for writing back. The new version will be available very soon. Meanwhile, please co-operate with us.

Hey @asim_rash Unfortunately, there is no way to recover a lost master password. Enpass is an offline password manger, so your master password is not saved anywhere. There are no back doors to access your data and we can't help you get it back since it's encrypted with your master password only. Please refer to this FAQ for more info.