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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hi @Serik Welcome to the forum! To restore Enpass purchase, please follow the below steps- Open Enpass --> Click on ‘Settings’ --> Go to Account ---> Click on the email account and use the same email account to register with Enpass with which you purchased Enpass app earlier and follow the instructions. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same email account from which you purchased/registered the Enpass app. If that doesn't help, please share the Enpass purchase receipt at support@enpass.io so that we can help you better. Thanks.
  2. Hi @PWManager Welcome to the forum! Method 1- Old primary data will get deleted from the drive and everywhere: For iCloud sync, Enpass uses the Cloud kit, which saves the data internally. It's hidden, and only the Enpass app can access its data collected in iCloud. There is no direct way to delete the data of Enpass App from the iCloud. To delete iCloud data of the primary Vault, please follow these steps: Make sure to take the backup of secondary vault data only and save it locally. (If you don't want to keep data of any other vault) Please disconnect sync from all your devices. While disconnecting sync from Linux mint device, you will have the option "Also, delete data from iCloud" Enable it (make sure that hidden data is also deleted from the drive) and click on the Disconnect button. (Once you do, your old primary synced data will be deleted from the iCloud drive) Now reinstall Enpass in the Linux and restore the data(data of secondary vault) saved locally. Now Reconnect sync with iCloud on all your devices. Method 2- Old primary vault data will be available in the primary vault along with secondary vault data: You can move the item of secondary vault in primary vault once you select the particular vault(instead of All Vaults) from the top left. To do so, please follow the steps mentioned below: Select the secondary Vault and then select the item which you want to move (you can also use Ctrl+A to select entire item of the vault) --> Right click and you will get the option to 'Add to vault' --> Select the vault in which you wish to move ---> Tap on 'Move'. I hope this helps!
  3. Hi @Area Apologies for the unpleasant experience while 1Password import. Kindly share the 1Password version and the Enpass version you're using. We do have some thoughts about how to address this difficulty. Moreover, we will be releasing a new version of Enpass soon, in which we have fixed some of the issues related to import. Thanks.
  4. Hey @IslandBoy Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  5. Hi @Harry Sanjaya Welcome to the forums! We couldn't quite understand the nature of your query. Do you wish to restore an old purchase? We would like more details from you about the problem. Thanks.
  6. Hi @this_phong I am glad to share that we have successfully reproduced the issue. Now our development team is looking to resolve this issue, and hopefully, a fix will be available in the future release. Thanks for your co-operation.
  7. Hi @Annis Sorry for the inconvenience caused to you. For quick troubleshooting, please disconnect the sync from all the devices and reconnect it again. If the problem persists, please share the following details so that we can investigate where the problem could be. which Enpass version are you using on each device? are you getting any error message or code while syncing? is the Date and Time setting set to automatic on all devices? Thanks!
  8. Hi @Davee Welcome to the forum! Do you want to restore a .walletx file? The .walletx file format is the backup file of Enpass v5. Please go through this link to restore the same in Enpass v6. If I've misunderstood the problem, please let us know. Thanks.
  9. Hi @jncolin Thanks for using Enpass and posting your concern. Enpass officially doesn't support any database changes that are compatible with a script. However, if you wish to delete the Enpass database manually, please refer to this link of FAQ. Let us know if you have any concerns. Thanks.
  10. Hey @Kai We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the fantastic suggestion!
  11. Hi @IslandBoy Thanks for writing back. We want to share that when you add an item in any of the devices, the same item will be available/synced on all the other devices with which you have synced the Enpass data once you unlock Enpass app on those other devices. For more details, refer to this user manual. Thanks.
  12. Hi @Florian We are under the process of releasing the next stable versions for Enpass mobile and desktop. However, we'll also be planning to release an updated version of Enpass portable in the future. Thanks for the co-operation.
  13. @Kai Thanks for writing in. You can set the system-wide hot key(shortcut) to launch Enpass from anywhere in the system. Please be informed that the shortcut by default is < CMD+/ > You can create the shortcuts from your browser extension’s settings by following the below steps: 1- If you are using Firefox browser- Click on Browser's menu bar -> Go on 'Add on' -> Click on 'Preferences' -> ENABLE and view/change the keyboard shortcut. 1- If you are using Chrome browser- Click on Browser's menu bar -> Go on 'More tools' -> Click on 'Extensions' -> go on Enpass details -> Open 'Enpass Extension option'. For more details, please go through the user manual. Thanks!
  14. Hi @ff_ay Thanks for using Enpass and writing to us. Please confirm if you have followed the steps given in this link as there is no specific guide for wayland to do the same. If the problem persists, please share the device detail along with Enpass version. Thanks.
  15. Hi @spieler5_dave I've found a support ticket you created. To prevent a duplication of efforts, let's continue there. Thanks.
  16. Hi @akshay, @Daniela S. We are sorry for the inconvenience caused to you. Please try to open Enpass using master password when your internet is disabled. If the problem persists, please share the following details so that we can investigate where the problem could be. Are you able to access all Enpass data on any other device? Are you using any cloud for sync? Are you getting any error message or code? If possible, Enpass version you using on the same device? Thanks.
  17. Hi @Captainjay Welcome to the forum! We want to inform you that the import and export option is only available on desktop as of now and not on mobiles. However, import/export from mobiles is already in our roadmap and will be available in the future version of Enpass. To transfer any Enpass data from desktop to mobile, please follow the below steps- Open Enpass on your desktop device and go to Enpass settings --> Vaults --> Tap on Primary ---> Select sync and choose a cloud account to your database. Enter your cloud account details, follow the instructions and wait till the sync is successful. Now open Enpass on your mobile device --> Vaults --> Tap on Primary ---> Select the cloud (as in Step 1) from which you had enabled sync on your desktop device. Once successfully synced, all your databases from the desktop will be restored(visible) on your mobile device. For more details, you may also refer to this user manual. If the problem persists, please share the Enpass version you using on each device. Thanks.
  18. Hi @Luca We are sorry for the inconvenience caused to you. Please disconnect the sync from all the devices and reconnect it again. If the problem persists, please check if you had exceeded the total storage available in the OneDrive cloud account which you are using to sync. Make sure there is enough space available in OneDrive to sync. Thanks.
  19. Hi @Patneu Thanks for weighing in. We do appreciate you taking the time to post this feedback and describing us so clearly. Thanks.
  20. Hi @this_phong Thanks for reporting this issue. Please share the Enpass version so that we can investigate the issue further. Thanks for your co-operation.
  21. Hi @SweatyCheek Thanks for using Enpass and writing to us. We really appreciate you for your exploring the app and giving time in finding all this valuable suggestions. The suggestions have been noted and forwarded to the development team for further consideration. Stay tuned for future updates and thanks for the suggestions.
  22. Hi @Zeke, @IslandBoy We are sorry for the inconvenience caused to you. Please let us know if you are facing the issue while 'Closing' the Enpass app or when you 'Quit' it. Thanks.
  23. Hi @cade Thanks for using Enpass and writing to us. We would like to inform that you can test the Enpass version6 even if you are using Enpass v5. To download Enpass v6, please go through this link. Thanks.
  24. Hi @CarrieVen88 Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an email at support@enpass.io so that we can help you better. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Are you able to access all Enpass data on any of the devices? Thanks for your co-operation.
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