franky1030 0 Report post Posted December 5, 2019 I have the same problem on Catalina, and 6.3.1 enpass version. Quote Share this post Link to post Share on other sites
lucesan 0 Report post Posted December 6, 2019 (edited) on macos you should completely uninstall the app, not just trashing it but removing everything related to enpass in the library folder. I used app delete. Edited December 6, 2019 by lucesan Quote Share this post Link to post Share on other sites
NilsW 0 Report post Posted December 6, 2019 I've the same problem: Windows 10 with Enpass 6.3.1 (582): Sync with iCloud starts (flashing icloud sync icon) but never finds an end :-( I've resetted and restored a backup, nothing helps. Sync on all other devices (Mac, iPhone, iPad) works fine. Hope you can help soon. Nils Quote Share this post Link to post Share on other sites
boogie 0 Report post Posted December 6, 2019 same problem here. 1. I restarted enpass. 2. go to sync and disconnected the syncservice right bevor it starts 3. reconnect the sync 4. and it works again Quote Share this post Link to post Share on other sites
Passion4Diving 0 Report post Posted December 6, 2019 Have the same problem after the upgrade to 6.3.1 with macOS 10.14.6 Hope the solution fixes both the Windows and Mac problems. Quote Share this post Link to post Share on other sites
BATeller 1 Report post Posted December 7, 2019 I still couldn't get it working with using AppCleaner / App Delete / etc. I just switched to Google Drive sync instead and that is working. Guess I'll wait for an update before using iCloud again. Quote Share this post Link to post Share on other sites
waw 0 Report post Posted December 7, 2019 How the issue was resolved on my Mac: I closed Enpass, then completely disabled all network connections. When I started Engpass again, the spinning "sync" had stopped. Then I reconfigured the vault/iCloud settings. After the next restart with enabled network connections it worked. Quote Share this post Link to post Share on other sites
netanbk 0 Report post Posted December 8, 2019 On 12/7/2019 at 11:34 AM, waw said: How the issue was resolved on my Mac: I closed Enpass, then completely disabled all network connections. When I started Engpass again, the spinning "sync" had stopped. Then I reconfigured the vault/iCloud settings. After the next restart with enabled network connections it worked. don't work for me Quote Share this post Link to post Share on other sites
Chmimps 0 Report post Posted December 10, 2019 (edited) On 12/5/2019 at 11:13 AM, Philobedo said: Would be nice. Do you still have the 6.3.0 installer? Can't find it anywhere... Hi Philobedo, Don't you make Time Machine backup? I restored using Time Machine. Right today I had the sync problem again. This time, I went to my vault settings -> Disconnect. Then I closed Enpass and reopened it. Then I connected the vault and it worked. I hope Sinew will solve this repeating problem on macOS and also my advice could help you Edited December 10, 2019 by Chmimps Quote Share this post Link to post Share on other sites
bernhard 1 Report post Posted December 10, 2019 On 12/4/2019 at 7:23 AM, Pratyush Sharma said: Hi All, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks for your co-operation. Hello, I'm running out of patience, here! I can't work like this, how long will it take to fix this terrible Bug? - Bernhard Quote Share this post Link to post Share on other sites
Timo 0 Report post Posted December 10, 2019 When can an update be expected? I use Enpass on an iPhone, a Mac and 2 Windows 10 computers. Without synchronization the software is unusable. And I thought changing from 1Password to Enpass was a good idea. I'm just here because of the subscription model from 1Password to Enpass. And now subscription model at Enpass and Sync does not work anymore. :( Quote Share this post Link to post Share on other sites
SomeUsername 0 Report post Posted December 10, 2019 Windows 10 on MS surface, just says 'Syncing' never times out. Have to quit the app, then it needs to re-authenticate with iCloud. I complete this but it never finishes, just a grey screen with a swirling circle. Feels like i'm the circle at the moment...something so simple seems to have constant sync issues. Quote Share this post Link to post Share on other sites
bluefo 3 Report post Posted December 10, 2019 I was told that the coming update will resolve the issue so I asked the support when the new update will be released. The answer was: "...update with the fixes will be available very soon" .... Hang in there folks... 1 Quote Share this post Link to post Share on other sites
Richar0d 0 Report post Posted December 11, 2019 (edited) I use Enpass instead of 1Password since a few weeks. All went fine, synchronizing between iMacs, MacBooks, iOS-Devices. But since a few days, the iMac Pro Enpass is in a synchronizing loop with iCloud - Unknown User - Synchronizing... -Loop-Icon If I change/add items to Enpass, there is no synchronization. How can I stop and reestablish synchronizing settings? Has anyone this behavior, too? Thanks in advance, Richard Edit: This worked for me: Edited December 11, 2019 by Richar0d Quote Share this post Link to post Share on other sites
StefanAndrä 0 Report post Posted December 11, 2019 The primary vault syncs perfectly with iCloud. The second vault is set up to sync with a different iCloud account. But it keeps on syncing and never comes to an end. I was asked to log on to the other iCloud account via https://cdn.apple-cloudkit.com but then in Enpass it says: 'iCloud Unknown user, syncing...'. But that's it. It is not syncing. I would highly appreciate if anyone has any idea that helps. Thanks. Stefan Quote Share this post Link to post Share on other sites
C2019 1 Report post Posted December 11, 2019 Enpass Support, can this issue be fixed ASAP? I would think this to be a High Priority issue and should have been resolved in few days, not in weeks. Thanks 1 Quote Share this post Link to post Share on other sites
Rince 0 Report post Posted December 12, 2019 On 12/6/2019 at 1:46 PM, boogie said: same problem here. 1. I restarted enpass. 2. go to sync and disconnected the syncservice right bevor it starts 3. reconnect the sync 4. and it works again I have the same problem on 2 Win10 systems: This doesn't work for me. Even after an reinstallation of the software the sync doesn't come to an end. The sync on iPhone and iPad with the same vault has no problems. Quote Share this post Link to post Share on other sites
Kashish 39 Report post Posted December 13, 2019 Hi all, A fix for the iCloud sync issue has been released in the latest Enpass version 6.3.2 for Windows and Mac. Please update Enpass app on desktop to the latest version and confirm. Thanks. 1 Quote Share this post Link to post Share on other sites
Passion4Diving 0 Report post Posted December 14, 2019 Went to download the macOS version from Apple and there is no obvious download button. There is something the looks like a cloud with an arrow pointing down, but nothing happens when I click it. The cloud image just becomes a spinning circle and nothing gets downloaded. What am I missing? Quote Share this post Link to post Share on other sites
John Doe 10 Report post Posted December 14, 2019 21 hours ago, Kashish said: Hi all, A fix for the iCloud sync issue has been released in the latest Enpass version 6.3.2 for Windows and Mac. Please update Enpass app on desktop to the latest version and confirm. Thanks. I have your Mac App Store Version. Should I stay on it or move to your 6.3:2 version from your website ? Thanks Quote Share this post Link to post Share on other sites