Enpass_account Posted August 3, 2020 Report Share Posted August 3, 2020 (edited) Hi Enpass-Team, I have a new phone (Android 9) and a issue with my fingerprint. After every phone-restart, the app have these problem: What does it exactly mean? My system: LineageOS 16 (Android 9) with only fingerprint as biometrics App version: 6.5.0.380 Edited August 3, 2020 by Enpass_account Link to comment Share on other sites More sharing options...
Dentonthebear Posted August 4, 2020 Report Share Posted August 4, 2020 Hi @Enpass_account I am going to assume that your phone has been rooted to allow you to install LineageOS, then I am going to guess that Enpass looks at the Firmware/OS after a reboot sees that it is rooted and for safety disables fingerprint biometrics. Can you de-root the phone and then see what happens? 1 Link to comment Share on other sites More sharing options...
Enpass_account Posted August 4, 2020 Author Report Share Posted August 4, 2020 (edited) 7 hours ago, Dentonthebear said: Hi @Enpass_account I am going to assume that your phone has been rooted to allow you to install LineageOS, then I am going to guess that Enpass looks at the Firmware/OS after a reboot sees that it is rooted and for safety disables fingerprint biometrics. Can you de-root the phone and then see what happens? Thank you for your reply! I will test it. FYI: My old phone (stock rom Android 8) has been rooted too and no issues. Edited August 4, 2020 by Enpass_account Link to comment Share on other sites More sharing options...
Enpass_account Posted August 4, 2020 Author Report Share Posted August 4, 2020 Update: No root but the unlock issue with my fingerprint still exists :-/ Link to comment Share on other sites More sharing options...
Dentonthebear Posted August 4, 2020 Report Share Posted August 4, 2020 Hi @Enpass_account Well while it is not good news it at least rules something out. Maybe the Enpass team can figure it out, let them know the model of the phone in addition to the details you have already listed. 1 Link to comment Share on other sites More sharing options...
Enpass_account Posted August 4, 2020 Author Report Share Posted August 4, 2020 Model: QX1000 Phone: Pro1 Manufacturer: f(x)tec Software: Android 9 (LineageOS 16) Unlock with fingerprint -> problem after every phone restart. No difference between rooted with Magisk, rooted with Magisk and hide root status or not rooted. No other android app (unlock with fingerprint) has these issue. Thx for your help!!! Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted August 5, 2020 Report Share Posted August 5, 2020 Hi @Enpass_account, Thanks for writing in. In Enpass biometrics gets disable due to five unsuccessful attempts or there are some changes made in the device setting. Please follow these troubleshooting steps and share your findings. Remove all fingerprints from the device settings. Add one fingerprint and now enable in Enpass. If the problem persists, please do let me know are you using custom ROM. Link to comment Share on other sites More sharing options...
Pete Posted August 8, 2020 Report Share Posted August 8, 2020 (edited) On 8/5/2020 at 12:31 AM, Pratyush Sharma said: Hi @Enpass_account, Thanks for writing in. In Enpass biometrics gets disable due to five unsuccessful attempts or there are some changes made in the device setting. Please follow these troubleshooting steps and share your findings. Remove all fingerprints from the device settings. Add one fingerprint and now enable in Enpass. If the problem persists, please do let me know are you using custom ROM. OP didn't say this happens after unsuccessful attempts, but after he restarts his phone. Why do companies constantly reply with random "solutions" that have nothing to do with the actual problem? I came to post this myself, but my phone is unrooted, and I didn't have any unsuccessful attempts. Btw, Bitwarden doesn't disable biometrics after a phone restart like Enpass. Edited August 10, 2020 by Pete Link to comment Share on other sites More sharing options...
Garima Singh Posted August 10, 2020 Report Share Posted August 10, 2020 Hi @Enpass_account @Pete We are sorry for the trouble caused you. Could you both please share the Enpass version you using on the same device? @Pete Please share the device detail along with OS version on which you are having this issue? A screenshot, if possible would be great. Thanks. 1 Link to comment Share on other sites More sharing options...
Pete Posted August 10, 2020 Report Share Posted August 10, 2020 11 hours ago, Garima Singh said: Hi @Enpass_account @Pete We are sorry for the trouble caused you. Could you both please share the Enpass version you using on the same device? @Pete Please share the device detail along with OS version on which you are having this issue? A screenshot, if possible would be great. Thanks. Enpass: 6.5.0.390 OS: Umidigi F1, Anroid 9 Link to comment Share on other sites More sharing options...
Enpass_account Posted August 11, 2020 Author Report Share Posted August 11, 2020 On 8/5/2020 at 6:31 AM, Pratyush Sharma said: Hi @Enpass_account, Thanks for writing in. In Enpass biometrics gets disable due to five unsuccessful attempts or there are some changes made in the device setting. Please follow these troubleshooting steps and share your findings. Remove all fingerprints from the device settings. Add one fingerprint and now enable in Enpass. If the problem persists, please do let me know are you using custom ROM. After a normal reboot, I unlocked my phone without finger and opened enpass, but it doens´t work. I cleaned all my fingerprints before I contact you :-)Custom Rom: Lineage OS 16 (Android 9) Link to comment Share on other sites More sharing options...
Enpass_account Posted August 11, 2020 Author Report Share Posted August 11, 2020 22 hours ago, Garima Singh said: Hi @Enpass_account @Pete We are sorry for the trouble caused you. Could you both please share the Enpass version you using on the same device? @Pete Please share the device detail along with OS version on which you are having this issue? A screenshot, if possible would be great. Thanks. Version: 6.5.0.380, and then 6.5.0.390 I can say, my second Pro1 with original Android 9 (no root) (unlocked bootloader) has no problem to unlock Enpass with finger. That means, the problem is between Lineage OS (similar with root or not root) (unlocked bootloader) and Enpass. In the last days I tested a lot... sadly to confirm, it must be Lineage OS But perhaps you have a hint or solution for it FYI: I have so many apps (about ~10) which I unlock with my finger, only Enpass don´t want it Link to comment Share on other sites More sharing options...
Garima Singh Posted August 11, 2020 Report Share Posted August 11, 2020 Hey, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation. 1 Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted August 18, 2020 Report Share Posted August 18, 2020 Hi @Enpass_account @Pete, Due to security reasons, when any action is performed in device Biometric( like new Biometrics registered or removed), we internally disable the Biometrics from Enpass. As you mentioned, Quote When the device is restarted the device removes fingerprints This seems an OS-specific issue, and we can't do much about it. Thanks! Link to comment Share on other sites More sharing options...
Pete Posted August 18, 2020 Report Share Posted August 18, 2020 4 hours ago, Pratyush Sharma said: Hi @Enpass_account @Pete, Due to security reasons, when any action is performed in device Biometric( like new Biometrics registered or removed), we internally disable the Biometrics from Enpass. As you mentioned, This seems an OS-specific issue, and we can't do much about it. Thanks! How come Bitwarden doesn't have this OS-specific issue? When I restart my device, Enpass is the only app I need to manually re-enable biometrics, which doesn't even work until I go into the phone's fingerprint settings first. Every app I use (financial, social, security... BItwarden included) unlock with biometrics after a restart, without having to enable or do anything out of the ordinary. Why can't Enpass figure this out? Link to comment Share on other sites More sharing options...
Samuela Posted August 19, 2020 Report Share Posted August 19, 2020 13 hours ago, Pete said: How come Bitwarden doesn't have this OS-specific issue? I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted. You can check by Follow the mention steps: a. Add 5 fingerprints on the device settings. b. Enable Biometrics in Enpass. c. Reboot the Phone. d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted? Link to comment Share on other sites More sharing options...
Enpass_account Posted August 19, 2020 Author Report Share Posted August 19, 2020 10 hours ago, Samuela said: I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted. You can check by Follow the mention steps: a. Add 5 fingerprints on the device settings. b. Enable Biometrics in Enpass. c. Reboot the Phone. d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted? All my 5 fingerprints are deleted. Link to comment Share on other sites More sharing options...
Pete Posted August 19, 2020 Report Share Posted August 19, 2020 10 hours ago, Samuela said: I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted. You can check by Follow the mention steps: a. Add 5 fingerprints on the device settings. b. Enable Biometrics in Enpass. c. Reboot the Phone. d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted? All 5 fingerprints are still there. Link to comment Share on other sites More sharing options...
Vinod Kumar Posted August 26, 2020 Report Share Posted August 26, 2020 Hi all, Thanks for your inputs. Let us first have a look how biometric unlock in Enpass works, straight from our docs: Quote As soon as you enable Biometric from Enpass settings on your device, we create a Biometric authenticated, Enpass specific random encryption/decryption key in Android Keystore (accessible to Enpass only) and encrypt your master password using this key and store in private area in the device storage. This solution is highly secure because your master password is accessible only after it gets decrypted using the same key stored in the Android Keystore. And that key (in a usable format) can only be retrieved when you authenticate Enpass with your Biometric. This is so secure that even if someone gets access to your Android device passcode and legally adds his fingerprints in the phone, Android immediately invalidates all the encryption/decryption keys and makes them unusable. Even when in use, Enpass will detect this and will automatically disable Biometric in Enpass settings and removes your master password. The invalidation of keys is done by OS itself and there little Enpass can do. Certain custom ROMs and variants of Android OS invalidate TEE keys on reboot. On some devices you will not be able to turn on Biometeric setting in Enpass. Some ROMs also let you Enable biometrics without setting a Device PIN/Passcode first and that makes the TEE unprotected. If this the case with your device, please enable Device PIN/Passcode from device settings and share results. @Pete Have you been able to use Enpass on this device without this problem before 6.5 update? Link to comment Share on other sites More sharing options...
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