iPad/iOS: Crash/Freeze/No Autofill under 6.8.3

[Bram]

Same here…..Enpass is key for my flow, to be able to work on an iPad. Did all the same things as per above but behaviour stays the same. 

 

iPad 9, iPadOS 15.7 up to date, webdav.

 

[Len66]

Hi I have the same issue as the other guys ever since I updated the app on my IPad Pro 2 it crashes when trying to validate

I also done the same things as above to, no difference

All works well on my Samsung android phone 

Thanx in advance

Edited October 21, 2022 by Len66

[disappointed]

More than 3 weeks for solving a bug that prevent pay users from using your software is pretty much time.

This is making you look as a non reliable software company

Support didnt have the time to answer my query.

[ashishsingh4u]

I have posted this issue on Twitter to seek more attention.

 

[Misterloekie]

I have the same issue on my iPhone XS. waiting for the patch.

 

@Manish Chokwal Thank you for the update, is there an expected release date on the patch? Looking forward to this patch will help ease our minds.

 

Edited October 22, 2022 by Misterloekie

[wtanzer]

I‘m facing the same issue since today on a iPhone 14 pro with iOS 16.0.2 and Enpass 6.8.3

[c-dev]

Re-installing the app has fixed the problem for many people experiencing this issue.

[chl]

Hi, is there no other way? Adding again several vaults is very cumbersome and costs me a lot of time.

[Wimbo]

Glad to see the Enpass team is aware of this issue.

I experience it too.

Hope it will be fixed soon. 

[marc974]

Hi, I have the same problem, the iOS app keeps crashing, in how many days do you expect to make the patch available?

[Kin]

I had some problem, and your support say workking in process. 

What is the release roadmap? The app cannot be accessed is very frustrating.

[Dimitar Panayotov]

Just chiming in here to confirm that my wife lost access to her vault on her iPhone at version 6.8.3. She also updated her desktop app and now she has no access there either. She uses OneDrive for syncing the data.

I use exactly the same versions myself but no problems for me -- weird.

Enpass app is rarely updated and I am very disappointed -- your testing should have caught something as obvious! Please update the app ASAP.

[VirtualEB]

It has been one month since the release of 6.8.3 and we still continue to receive the same BS response and ask to be patient.  Patience has run out!

So I'll ask a different question to spare myself the anguish of your canned response:  What are you going to do for your subscribers for this intolerable inconvenience???

[Len66]

I have reinstalled the app and there is no difference, it still crashes and it’s been 2 weeks now without any news from Enpass, come on guys where is the customer service. Dissapointed

[qnsweb]

my app enpass in ios after the update, it stopped working, when I activate it, it closes and does not show me the passwords saved there and I have no way to see them

[Toni]

Hi, 

I would like to reinstall my pro iOS app, because the face scan not working on my iPhone. Before reinstall, must be to close down the app in the setup menu, or enough to remove the older version and reinstall with my account? My licence will be works with the new version?

[Abhishek Dewan]

Hi @all

We have launched an update (ver 6.8.4) which fixes the crash after the validation issue on iOS/iPadOS. Kindly update your Enpass app to the latest version and share your findings with me.

[Manish Chokwal]

Hi @all,

Thank you for being patient with us. We have released a new version update 6.8.4 for iOS. Kindly, update and share your feedback. 

[Manish Chokwal]

Hi @all, 

I appreciate you for being patient with us. We have released iOS Enpass v6.8.4. Kindly update and share feedback. 

[kwitsi]

Same here
Opens and freezes
Meanwhile iPad os 16.1

[disappointed]

Hi Manish, 

Im sorry to inform, that even though we've been patient, your new release fixed the former issue, but creates a new one, and the app gets frozen once you enter your password. In iOS 16.0.3 and 16.1  Do you test new versions before going production? This is becoming embarrassing already.

[Manish Chokwal]

Hey @pineman,

It is appreciated that you informed me about the existence of this issue. My team has been alerted for further investigation at a high priority. In the meantime, your patience is highly appreciated here. 

[Manish Chokwal]

Hey @disappointed,

Please accept our sincere apologies for the inconvenience this may have caused you. It is certainly understandable that you are concerned about this new issue, and I have referred it to the appropriate team for investigation on a high-priority basis. In the meantime, your patience and cooperation are greatly appreciated here. 

[Abhishek Dewan]

Hi @pineman, @kwitsi

I have alerted our dedicated team of the concern and they are now looking into it. As soon as they update me on this issue, I will be sure to notify you on this forum. Any inconvenience caused is deeply regretted.

[Dimitar Panayotov]

Update: my wife updated to 6.8.4 and now the app freezes after it unlocks via FaceID.