iPad/iOS: Crash/Freeze/No Autofill under 6.8.3

[werk-statt]

Congrats!!! The Update isn't worth to install! After I installed the update I was able to sync my vault. But that was it. It is not possible to scroll through the entries neither searching or changing the settings. This version is just another brick.

Sorry guys, but what about a working update?

[JohnG]

Same happening to me after 6.8.4 install on iPad Pro and iPhone.  Glad I am not the only one!!!

[Nick_]

On 10/31/2022 at 3:51 PM, pineman said:

The update lets Enpass launch then freezes the screen.

Same story.

@Manish Chokwal we need create new topic or this fine? 

And how long we need wait?

[Domi]

On 11/1/2022 at 9:54 AM, Manish Chokwal said:

Hey @pineman,

It is appreciated that you informed me about the existence of this issue. My team has been alerted for further investigation at a high priority. In the meantime, your patience is highly appreciated here. 

Still the same error on 6.8.4, w/ iOS 16.0.2. 
 

I also tried to create a new item, but still the “no information…” thingy in the browsers.

Edited November 2, 2022 by Domi

[Alex Wang]

I reported a severe bug in App Store Preview about Enpass crashing on my iPhone running iOS 15.7 (and later one 15.7.1). The development team responded my review acknowledging the issue. Here is their response:

"Apologies for the inconvenience caused to you in this matter. We're aware of the crash over iOS devices and our development team is working on a fix which will be released soon. Thank you for your support and patience in the meantime."

Since without the fix, I am basically locked out to many of web sites and services, so I am anxiously waiting for the release with the fix. My question is that how soon can that issue be fixed and a new release be made? Every day counts, and I will be suffering as days go by until I can get the fix. Can that fixing/release process be sped up??

Thanks,

Alex

[Manish Chokwal]

Hey @pineman& @Nick_,

I apologize for the inconvenience this may have caused you. I have forwarded your feedback to the concerned team and an updated patch will be released soon to resolve this issue. In the meantime, your patience and cooperation are highly appreciated here. 

[Abhishek Dewan]

Hi @all 

Your feedback regarding this concern is greatly appreciated.

Our development team has identified the bug on their end and is now working on a fix. There will be a patch released very soon to address this issue. Thank you for your kind understanding during this time.

 

[Alex Wang]

Thanks Manish for your response. I just hope your "soon" means a couple days, not weeks or months. You would feel the same urgency if you were in the shoes of long time customers like me.

Thanks.

[Abhishek Dewan]

Hi @all

Enpass greatly appreciates your patience while we worked on patching this bug. We have launched a stable ver 6.8.5 for iOS and iPadOS, which addresses this issue. Kindly update your Enpass share and share your findings with us.

 

[Manish Chokwal]

Hi @all,

I appreciate you for being patient with us. We have just released a new patch on Enpass v6.8.5 to resolve this issue on iOS. Kindly update and share your feedback. 

[Manish Chokwal]

Hi @all,

I appreciate you for being patient with us. We have just released a new patch on Enpass v6.8.5 to resolve this issue on iOS. Kindly update and share your feedback. 

[chl]

Reinstall helped, but it was quite some work.

[Nick_]

53 minutes ago, Manish Chokwal said:

Hi @all,

I appreciate you for being patient with us. We have just released a new patch on Enpass v6.8.5 to resolve this issue on iOS. Kindly update and share your feedback. 

Good afternoon. The flight is excellent, everything seems to work. Thanks a lot to you @Manish Chokwal and support team.

[disappointed]

Hi Manish,

I confirm that this new update fixed the issue, at least on my set up.

[kwitsi]

Now everything is fine again. Thnx

[JohnG]

All working for me now thanks.

[JohnG]

Working fine on Both iPad Pro and iPhone.

Edited November 4, 2022 by JohnG

[ho_berlin]

Hello, first things first, I can access my passwords again after the update. However, there are still a few bugs in the app. When I go to settings or check passwords, the screen freezes and I have to force quit and restart the app. iPhone SE 2020 with iOS 15.7.1. Please still clean up this bug. 

[ho_berlin]

Hi, just updated the App again. Now everything works well. Thank you

[Kevin]

Recently I updatet my iPhone to 16.5. After that, Enpass Autofill with FaceID won’t work. 
 

please fix this. 
 

I already tried a different password app and this does work. So it is in the Enpass app. 

[Kevin]

7 hours ago, Kevin said:

Recently I updatet my iPhone to 16.5. After that, Enpass Autofill with FaceID won’t work. 
 

please fix this. 
 

I already tried a different password app and this does work. So it is in the Enpass app. 

This problem has been solved after a reinstall of the app.