JeffB Posted May 24, 2018 Report Share Posted May 24, 2018 After today's update to April 2018 (17134.81) Enpass PM stops working regularly without any interactions. Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 Same here: Something new in the latest version? Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 Enpass was updated on 22/5 with no problems the following days. This morning Cumulative Update W10 1803 KB4103729 was installed on my PC. My guess is that it's related to this. Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 9 hours ago, JeffB said: Enpass PM stops working regularly without any interactions. Yep, crashes out of the blue. Really annoying, no let's call this blocking! Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 I just keep feeding the information queue. Enpass now really crashes a lot. That is with or without having entered the master password. Link to comment Share on other sites More sharing options...
Guest Akash Vyas Posted May 24, 2018 Report Share Posted May 24, 2018 Hey @StephanP Sorry for the mess you're going through. I can only wonder how annoying this must be. We're looking into this issue as a high priority. It'd be a great help if you can try installing the traditional desktop version of Enpass from our website and let me know if the same happens there too. Your cooperation is appreciated. Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 (edited) Desktop version 5.6.9 now installed. Wait and see..... Just to avoid possible conflicts: UWP version uninstalled Edited May 24, 2018 by StephanP Link to comment Share on other sites More sharing options...
StephanP Posted May 24, 2018 Report Share Posted May 24, 2018 For now, things are looking better... 1 Link to comment Share on other sites More sharing options...
EricK Posted May 24, 2018 Report Share Posted May 24, 2018 1 more user seeing the same issue of 5.6.17 (5428) crashing with no interaction, shortly after starting the app. Running on latest Windows 10 cumulative update. Link to comment Share on other sites More sharing options...
Anthony Posted May 24, 2018 Report Share Posted May 24, 2018 (edited) +1 I woke up this morning to this (below): Like others, had also just recently installed KB4100403 (https://support.microsoft.com/en-au/help/4100403/windows-10-update-kb4100403) and rebooted about 8 hours prior. All the crashes occurred with zero interaction. Enpass 5.6.17 (5428) Windows Desktop from Windows Store Windows 10 x64 1803 (17134.81) Hopefully the 5.6.9 build mentioned earlier in this thread solves the issue and can be pushed through the Microsoft (Windows) Store A.S.A.P.! Edited May 24, 2018 by Anthony Link to comment Share on other sites More sharing options...
JeffB Posted May 25, 2018 Author Report Share Posted May 25, 2018 Interestingly, the problem is NOT occurring on the latest RS5 Insider build released today (17677). Something with the latest update for 17134.81. Link to comment Share on other sites More sharing options...
MilesTEG Posted May 26, 2018 Report Share Posted May 26, 2018 On 5/25/2018 at 1:07 AM, Anthony said: +1 I woke up this morning to this (below): Like others, had also just recently installed KB4100403 (https://support.microsoft.com/en-au/help/4100403/windows-10-update-kb4100403) and rebooted about 8 hours prior. All the crashes occurred with zero interaction. Enpass 5.6.17 (5428) Windows Desktop from Windows Store Windows 10 x64 1803 (17134.81) Hopefully the 5.6.9 build mentioned earlier in this thread solves the issue and can be pushed through the Microsoft (Windows) Store A.S.A.P.! Hello, I've got the same problem. And the same amount of error popups... I'll try to unistall the windows store version to install the one from the web site. Link to comment Share on other sites More sharing options...
arinbell Posted May 26, 2018 Report Share Posted May 26, 2018 Same issue here with latest version on Windows 10 1803 on latest update. How it crashes is also inconsistent. Sometimes it outright closes and crash with the message, and sometimes message just pops up with the program window unaffected. I can just put the error message to the side and continue using the program without any issue, but as soon as I click on "OK" button on the error message the whole program closes itself. Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 30, 2018 Report Share Posted May 30, 2018 Hey guys, Sorry for the trouble you are going through. On further investigating the issue we concluded that the crashes were prominent when using Enpass with " Windows 10 x64 1803 (17134.81)". So please update the latest preview OS build(17677) or either use a stable version of OS and let me know if the problem persists. Thanks. Link to comment Share on other sites More sharing options...
MilesTEG Posted May 30, 2018 Report Share Posted May 30, 2018 1 hour ago, Anshu kumar said: Hey guys, Sorry for the trouble you are going through. On further investigating the issue we concluded that the crashes were prominent when using Enpass with " Windows 10 x64 1803 (17134.81)". So please update the latest preview OS build(17677) or either use a stable version of OS and let me know if the problem persists. Thanks. Hello, You know that the build you are refering is the laster stable build for pulic ? I'm not an insider, and I have this version too : So when you suggest us to use a stable version of windows, you want us to go back to a previous version ??? Or to use a preview version as an insider ? Do you intend to fix that bug with the lastest stable version of windows 10 ? Because just saying to use a different build of windows isn't helping... nore insinuating that Windows 10 x64 1803 (17134.81) isn't a stable build ! Your answer is starting to make me regret using EnPass and buying the iOS version ... Knowing that we are still waiting for the new version that was to arrive at the end of May ... Quote Well, we admit there’s been a delay from our side but we assure you that all our team is burning the candles from both ends for Enpass 6 and we believe that at the same development-pace, the beta version would be available by the end of May 2018. https://www.enpass.io/blog/new-avatar-of-enpass-is-on-the-way/ Link to comment Share on other sites More sharing options...
lzs Posted May 30, 2018 Report Share Posted May 30, 2018 3 hours ago, Anshu kumar said: Hey guys, Sorry for the trouble you are going through. On further investigating the issue we concluded that the crashes were prominent when using Enpass with " Windows 10 x64 1803 (17134.81)". So please update the latest preview OS build(17677) or either use a stable version of OS and let me know if the problem persists. Thanks. Hi. 17134.81 _IS_ the latest stable version of Windows 10 1803 with the 2018-05 updates. I hope you can get this fixed ASAP. The frequent crashes are very inconvenient. Link to comment Share on other sites More sharing options...
EricK Posted May 30, 2018 Report Share Posted May 30, 2018 The issue continues, even after I've re-installed the enpass app, and made sure I'm on the latest stable build available from Windows. OS Name Microsoft Windows 10 Pro Version 10.0.17134 Build 17134 Windows install is 64-bit. Link to comment Share on other sites More sharing options...
JeffB Posted June 2, 2018 Author Report Share Posted June 2, 2018 (edited) An observation that may help: If the Enpass Password Manager is not closed, it doesn't seem to crash. I will report if that is not totally true. And there is no going back and I don't want to move to an Insider build on my production machine. Thanks Edited June 2, 2018 by JeffB Link to comment Share on other sites More sharing options...
JeffB Posted June 2, 2018 Author Report Share Posted June 2, 2018 Well, leaving the app running is not a total solution. It took longer than usual, but eventually stopped working. I hope that a solution can be found, or another update corrects the problem. Link to comment Share on other sites More sharing options...
EricK Posted June 2, 2018 Report Share Posted June 2, 2018 Now seeing same enpass desktop crashing on a dell XPS 13 9360 laptop running latest update of Window 10 Home 64-bit My prior report of crashing was on a Lenovo T480 laptop running latest version of Windows 10 Pro. PLEASE ACKNOWLEDGE AND ADDRESS THIS CRITICAL ENPASS WINDOWS DESKTOP ISSUE! ! ! ! Version details on the dell XPS 13 showing the crashing issue: OS Name Microsoft Windows 10 Home Version 10.0.17134 Build 17134 Enpass version: Link to comment Share on other sites More sharing options...
jonesy16 Posted June 3, 2018 Report Share Posted June 3, 2018 (edited) It's been crashing on my since the most recent update (pushed via the bridged win32 Windows Store app) within about 10 seconds of launch. It appears that, perhaps, disabling password sync via webdav/owncloud prevents the crash. Can anyone else verify? Edited June 3, 2018 by jonesy16 Link to comment Share on other sites More sharing options...
jonesy16 Posted June 3, 2018 Report Share Posted June 3, 2018 (edited) Dying even with sync turned off. I give up. Edited June 3, 2018 by jonesy16 Link to comment Share on other sites More sharing options...
smfoye Posted June 3, 2018 Report Share Posted June 3, 2018 I'm seeing same problem. Although I have seen it at various times, I notice it happens most consistently as I come out of hibernation. Don't know if this helps but windows event viewer logs show following. You probably already have all this or it contains nothing terribly useful but thought I would post just in case. >>>>Error: Faulting application name: backgroundTaskHost.exe, version: 10.0.17134.1, time stamp: 0xb3ceae44 Faulting module name: mrt100_app.dll_unloaded, version: 1.4.24201.0, time stamp: 0x574e637a Exception code: 0xc0000005 Fault offset: 0x0000e280 Faulting process id: 0x30b8 Faulting application start time: 0x01d3fb67189bc984 Faulting application path: C:\WINDOWS\SysWOW64\backgroundTaskHost.exe Faulting module path: mrt100_app.dll Report Id: 6dd35ef6-3589-4fa8-9b86-d944adb8d896 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_5.6.17.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App >>>>Informational: Fault bucket 2046171178654221820, type 5 Event Name: MoBEX Response: Not available Cab Id: 0 Problem signature: P1: SinewSoftwareSystems.EnpassPasswordManager_5.6.17.0_x86__fwdy0m65qb6h2 P2: praid:App P3: 10.0.17134.1 P4: b3ceae44 P5: mrt100_app.dll_unloaded P6: 1.4.24201.0 P7: 574e637a P8: 0000e280 P9: c0000005 P10: 00000008 Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5062.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER513E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5268.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER52B4.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER52D4.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SinewSoftwareSys_d9d8c6439e94f9265c98157998b8108e3f8c44_50057889_0ed858af Analysis symbol: Rechecking for solution: 0 Report Id: 6dd35ef6-3589-4fa8-9b86-d944adb8d896 Report Status: 268566528 Hashed bucket: 4fb56c0f8f39430b5c6575d88d53c5fc Cab Guid: 0 >>>> The above mentioned file contains the following: Version=1 EventType=MoBEX EventTime=131725292338978354 ReportType=2 Consent=1 UploadTime=131725292345693264 ReportStatus=268566528 ReportIdentifier=1f592281-08ef-4ab7-a582-23f395fc02ef IntegratorReportIdentifier=6dd35ef6-3589-4fa8-9b86-d944adb8d896 Wow64Host=34404 Wow64Guest=332 NsAppName=praid:App OriginalFilename=backgroundTaskHost.exe AppSessionGuid=000030b8-0001-0006-84c9-9b1867fbd301 TargetAppId=U:SinewSoftwareSystems.EnpassPasswordManager_5.6.17.0_x86__fwdy0m65qb6h2!App TargetAppVer=5.6.17.0_x86_!2065//08//05:02:58:12!94bb!backgroundTaskHost.exe BootId=4294967295 ServiceSplit=8 TargetAsId=246 IsFatal=1 Response.BucketId=4fb56c0f8f39430b5c6575d88d53c5fc Response.BucketTable=5 Response.LegacyBucketId=2046171178654221820 Response.type=4 Sig[0].Name=Package Full Name Sig[0].Value=SinewSoftwareSystems.EnpassPasswordManager_5.6.17.0_x86__fwdy0m65qb6h2 Sig[1].Name=Application Name Sig[1].Value=praid:App Sig[2].Name=Application Version Sig[2].Value=10.0.17134.1 Sig[3].Name=Application Timestamp Sig[3].Value=b3ceae44 Sig[4].Name=Fault Module Name Sig[4].Value=mrt100_app.dll_unloaded Sig[5].Name=Fault Module Version Sig[5].Value=1.4.24201.0 Sig[6].Name=Fault Module Timestamp Sig[6].Value=574e637a Sig[7].Name=Exception Offset Sig[7].Value=0000e280 Sig[8].Name=Exception Code Sig[8].Value=c0000005 Sig[9].Name=Exception Data Sig[9].Value=00000008 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.17134.2.0.0.768.101 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=2beb DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=629c DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=629cfd28d622d588b693be8fe402a797 UI[2]=C:\WINDOWS\SysWOW64\backgroundTaskHost.exe LoadedModule[0]=C:\WINDOWS\SysWOW64\backgroundTaskHost.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[5]=C:\WINDOWS\System32\combase.dll LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[8]=C:\WINDOWS\System32\SspiCli.dll LoadedModule[9]=C:\WINDOWS\System32\CRYPTBASE.dll LoadedModule[10]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[11]=C:\WINDOWS\System32\sechost.dll LoadedModule[12]=C:\WINDOWS\System32\kernel.appcore.dll LoadedModule[13]=C:\Windows\System32\twinapi.appcore.dll LoadedModule[14]=C:\WINDOWS\System32\RMCLIENT.dll LoadedModule[15]=C:\WINDOWS\System32\shcore.dll LoadedModule[16]=C:\WINDOWS\System32\user32.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[21]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[22]=C:\WINDOWS\SYSTEM32\mrmcorer.dll LoadedModule[23]=C:\WINDOWS\System32\OLEAUT32.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=17134 OsInfo[3].Key=ubr OsInfo[3].Value=81 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=11497 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.48.17134.0-11.0.65 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=8075 OsInfo[19].Key=svolsz OsInfo[19].Value=930 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=180410 OsInfo[22].Key=bldtm OsInfo[22].Value=1804 OsInfo[23].Key=bldbrch OsInfo[23].Value=rs4_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.17134.81.amd64fre.rs4_release.180410-1804 OsInfo[30].Key=buildflightid OsInfo[30].Value=7B3F085B-AF94-4576-9A9C-9A5E41CD1FC9.1 OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Stopped working ConsentKey=MoBEX AppName=Background Task Host AppPath=C:\WINDOWS\SysWOW64\backgroundTaskHost.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=EFF2933CBEFDC9C707A7B465DFD0EBCE MetadataHash=1046433047 Running: Windows 10 x64 1803 (17134.81), Enpass 5.6.17 (5428) Link to comment Share on other sites More sharing options...
Anthony Posted June 4, 2018 Report Share Posted June 4, 2018 Come on Enpass team - your handling of this issue is pathetic. Surely it is not hard for you to look up a build number of Windows and see that it is a release build and not a preview build. So many reports of this issue here and on your Twitter feed and yet the ONLY feedback you have given is "Try uninstalling Store app and install MSI version from Enpass website". Pick up your game guys! Link to comment Share on other sites More sharing options...
jonesy16 Posted June 8, 2018 Report Share Posted June 8, 2018 In a post on the Windows 10 Universal app thread, someone suggested disabling the Edge extension as a fix ... so far that seems to be working for me. Link to comment Share on other sites More sharing options...
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