Pratyush Sharma

Hi All, Sorry for the inconvenience caused to you. It is a heuristics based detection by the Antivirus and most certainly a false positive. This executable is used to launch Enpass on system startup. It is perfectly safe to use. We have submitted a ticket to the concerned team in Norton and other Antivirus. Once they correct it from their end, you won't see this message anymore. Thanks!

Hi All, Sorry for the inconvenience caused to you. It is a heuristics based detection by the Antivirus and most certainly a false positive. This executable is used to launch Enpass on system startup. It is perfectly safe to use. We have submitted a ticket to the concerned team in Norton and other Antivirus. Once they correct it from their end, you won't see this message anymore. Thanks!

Hi @SportingChap, Apologies for the inconvenience. We've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hi @mark chang, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Share the screen resolution of both monitors?

Hi @Krisz, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Krisz, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Peter Pan, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Nirose, Sorry for the inconvenience caused to you. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @myssv, Sorry for the inconvenience caused to you. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Thanks.

Hey All, Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hey All, Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists.. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hey All, Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists.. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hi @FabriZ, Sorry for the inconvenience caused to you. Please let us know if you see the crash dialog on the next restart? If yes, try restarting the app and then share the crash report which appears. We would recommend you to put this forum post link or the issue in the report's description, it will be helpful for us to identify the issue. Thanks!

Hey @StoST, Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Thanks.

Hey @sgnoe @John Doe, Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hey All Apologies for the inconvenience. Today, we've released an update with a fix to this issue on all the platforms. Please update the app and let us know if the issue still persists. Also, if someone doesn't get the latest version as mentioned below, they may get the same in a couple of hours. For Desktops- The latest version is 6.6.0 For mobile- The latest version is 6.6.2 Thanks.

Hi @afunworm, Thanks for sharing the inputs. I have noted down this and notified the team to look into it.

Hi @mdlc @jddddd Welcome to the forums! We have taken note of this and our team is now analyzing into the issue. Thanks for your co-operation.

Hi @100 Watt Walrus, Thanks for sharing the details. I had forwarded the details to the team to look into it. We'll keep you update once we hear from them.

Hi @F3FO, Thanks for writing back. Currently, Enpass doesn't support 2FA as we don't store user's data on our servers. But we would like to inform you that you can use KeyFile along with the Master Password to add another security layer to access your database. Enpass appends the characters in the keyfile to the password and uses them together to encrypt your data. You can now generate KeyFile from the Desktop version only and transfer it to other devices to use Keyfile. Follow the below-mentioned steps to generate KeyFile: Open Enpass on your Desktop in which you can access all data. Goto Setting ---> Security ---> Change Master password ---> Set New Master password --> Select advanced ----> Add keyfile --->Done. For more details, have a look at our user manual. Hope this helps!

Hi @Peter Pan, Thanks for notifying us. I'm glad to know that the problem has been resolved. Regarding GUI issue: We are able to reproduce this issue at our end, and our team is working on it. Regarding error: Can you please share the screenshot of the error with the email id mentioned to us on support@enpass.io so we can help you better. Thanks for your co-operation.

Hi @Thoughts?, Thank you so much for the feedback. We do have plans to automate the compromised password checking in any of coming updates.

Hi @F3FO, Thanks for using Enpass and writing to us. It would be a great help if you can explain this scenario a bit more. It will help in a clear understanding of the request. Please let us know if you want to have a second-factor auth (2FA) while restoring data in a new device or adding a new device with your registered email address.

Hi All, The issue is already fixed and update is on the way!

Hi @Thoughts?, Thanks for writing back. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!