Pratyush Sharma

Hi @Eachie @Julus @shimataro We are sorry for the inconvenience caused to you. That's strange! I have noted down this issue in high priority and notified the team to look into it. I'll keep you update once I hear from them. Thanks for your co-operation.

Hi @afunworm, We need a little input from you, so please check the possible reason that which might cause this issue. 1.Either this text "byhuy" saves under the Webform. To check, and please follow these steps: Search for the particular items. It will display the list of the items. Click on one item --> on the details page, it will have the " show Webform" option. Click on it and check if the text " byhuy" is there. ( check all the listed items one by one). 2. The text " byhuy," saves under the listed items notes field. You can check if the notes field has this text. Hope this helps!

Hi @MilesTEG, Apologies for the trouble you are going through. We want to inform you that Microsoft made a change for OneDrive APIs that caused the OneDrive sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

@100 Watt Walrus, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

@100 Watt Walrus Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @100 Watt Walrus Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @100 Watt Walrus, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @100 Watt Walrus, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Naikoking, Sorry for the inconvenience caused to you. We have forwarded this issue to the QA team to look into it. We'll keep you update once we hear from them.

Hi @JoeMoore, Thanks for reporting this issue. We have forwarded this issue to the team to look into it. We'll keep you update once we hear from them.

Hi @Gilrich, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Check if enabled Autofill in Enpass app and device Settings? Are you facing this issue on any particular website? If yes share the details with us. Thanks for co-operation!

Hi @Thoughts?, Thanks for writing in. We would like to inform you that the Enpass extension only fills webpages. It doesn't help in autofilling any chrome extension pages. If you have any further queries, please feel free to contact us.

Hi Hi @ChuckL, Thanks for using Enpass and writing to us. Regarding custom field and section we would like to inform you that custom fields/sections are not meant for autofilling. They are to save the things related to that item. Currently, Enpass only saves/autofill if there are username and password field in the same page. In your case, as you mentioned password field is on the next page Enpass can't save or help you in autofilling. However, we have noted down your feedback and forwarded it to the concerned team for further consideration. Thanks!

Hi @Ezequiel, Welcome to the forums! If you have purchased the Enpass app, then we will surely help you in resorting to it. Try restoring the Pro version of the Enpass app using the steps mentioned in this FAQ. If this doesn't help, share the screenshot of your purchase receipt with us at support@enpass.io to help you better.

Hi @Jeff Cohen @Smort, Welcome to the forums! I understand your concern and apologies for the trouble you face as Microsoft made a change for OneDrive APIs that caused the OneDrive sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

Hi @afunworm, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @Waldhuette, Thanks for reporting this issue. We have taken note of this and our team is now analyzing into the issue.

Hi @JHA, Thanks for sharing the inputs. We are continuing the discussion on your Firefox support forum post. Thanks!

Hi @MOM20xx, Sorry, we don't offer discounts on Forums. But you are more than welcome to reach out to our support team at support@enpass.io if they can help you get some good deals. Thanks!

Hi @MOM20xx, Thanks for reporting this issue. We have taken note of this and our team is now analyzing into the issue. Update: While investigating the issue, it seems like the problem is with the OneDrive APIs, and a user has already reported the same issue on the Microsoft forums here. Our team is also following the thread for any further updates. If you have any further queries, please feel free to contact us. Thanks!

Hi @paulsiu, I totally understand your concern and apologies for the trouble you are facing. To determine whether a device should support Full-time Windows Hello (which is only available with the Store version of Enpass), we rely on the API provided by the Microsoft. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little in the scope for any app to do in this case. Even with the external TPMs we cannot assure full-time support for Enpass until Windows Attestation API allows it. To test if your device is supported by Windows Attestation API, Microsoft has provided a test app which requires you to enable developer mode (which can be later turned off). Please follow the following steps and share the results with us. Turn ON Developer Mode, which is required for installing the App. Go to Windows Settings > Update & Security > For developers > Use developer features. Select Developer mode and allow the permissions it asks for. (Note: Remember to switch it back to default option Microsoft Store apps after installing the test app.) Switching to Developer mode may take a while. Please make sure it is done and proceed further. Now Install the test app. Download the zip from here and extract the contents. Double click on the file WindowsAttestationTest_1.0.0.0_x86.appxbundle to launch the installer. Allow the permission if it asks during installation. Launch the App and press the Start Test button in the App. Authenticate the Windows Hello dialog, and after it, the result will be shown in the App. Share the result with us on support@enpass.io and switch back to the Developer mode, as mentioned in Step 2. Thanks for your co-operation.

Hi @Paul Smith, Welcome to the forums! We can help you sync data between Mobile and Desktop devices, but to restore a sync file requires a master password. Please let us know if you can access all your data on your Mobile device using the mater password or Touch ID/Face ID.

Hi @Idoki, Sorry for the trouble you are going through. Currently, export/import feature is not available on mobile phones, however, the same feature request is already in our roadmap. You can import data in Enpass using any the free desktop app. To do so, please have a look at the detailed steps in our user manual that will help in importing the data.

Hi All, Apologies for the trouble you are going through. We want to inform you that Microsoft made a change for OneDrive APIs that caused the OneDrive sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

Hi @celavakosa, Sorry for the trouble you are going through. Please note that this issue has already been fixed and aligned for the future release. We'll update you once the update with fixes is live. Till then I appreciate your patience and co-operation. Thanks!