Pratyush Sharma

Hi @Gino, Thanks for using Enpass and writing to us. Your iCloud session keep expiring periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image given in this link. Hope this helps!

Hi @Ulmisch @FAlthoff @OlliM, Sorry for the inconvenience caused to you. I have noted down this issue and shared with the team to look into it.

Hi @gPaq, Thanks for writing in. To remove a vault, follow the steps as mentioned: 1. Go to Settings → Vaults → Select vault → Vault setting page will open → Click the options menu (3-dots) button and click Remove Vault. Note: There is no option to delete the primary vault.

Hi @CT94, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @morralletti, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Javier @morralletti, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @100 Watt Walrus, Thanks for sharing the beta feedback. The issue has been noted and shared with the team to look into it.

Hi @Ralphisto, Sorry for the inconvenience caused to you. Could you please change the default browser and try to set up the sync again with iCloud? If the problem persists, revert to us. Hope this helps!

Hi @Martin Zaiser, Welcome to the forums! Enpass is an offline password manager. We don't keep your data on our servers, and it's saved locally on your device. So there is no need to transfer the data as it will remain on the devices. Regarding family purchase: You can purchase the family plan from our website and add up to 6 members (via Enpass Family console). Once added, members will receive an email with instructions to unlock the Premium version on their devices. Please ensure that you and your son should unsubscribe from the previously purchased individual plan to avoid further renewal charges after buying a family plan.

Hi @Rudi, Thanks for writing back. Our team is working on this issue. We'll keep you update once we hear from them. Thanks!

Hi @singularity0821 @Seger, Thanks for sharing the output. We have taken note of this and our team is now analyzing into the issue.

Hi @minidev, Thanks for showing interest in purchasing Enpass. No worries, we can help you in getting the offer again. Please share your registered email address with us at support@enpass.io so we can help you better. Thanks!

Hi @Ernst, Apologies for the inconvenience. I have noted down this issue and notified the team to look into it.

Hi @Digeridude, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @Gilrich, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @aaronbernak @Texconsin, Apologies for the trouble you are going through. It might be some technical issues with the App Store. Could you please retry after restarting the system? If the problem persists, please let me know in which country you are facing this issue so that we can investigate it further—also, the OS version of your device. Thanks.

Hi @Anthony, Sorry for the inconvenience caused to you. Please retry by installing the latest app, version 6.6.770, from Windows Store and let me know if the problem persists? Thanks.

Hi All, Thanks for the patience. Our team has fixed similar issues in the v6.6 of Enpass. Please update the app and let us know if the issue still persists.

Hi @Secure, Thanks for writing in. The Enpass app for Windows Store saves its data inside the app sandbox and doesn't support changing the default data location. No, it's not necessary to first delete the Enpass Store version to install the website version. But we always recommend having only one Enpass app installed on your system as having two app instances may cause some issues with the browser extension functionality. To install Enpass from the website, please follow the below: Open the Enpass Windows Store app and take the manual backup of data via Menu > File > Backup all vaults > Save it. Download Enpass from our website and install it. The link is available under 'Download from website.' Restore the Enpass database from the backup file saved in step 1. Now change the data location from Enpass settings > Backups > Change location > Set New location. Quit the app and open it again. Once it's working as expected, uninstall the Enpass Windows store version.

Hi @richrha, Welcome to the forums! Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Are you facing the same problem with other browsers too? Thanks!

Hi @Digeridude, Sorry for the inconvenience caused to you. We have taken note of this and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using.

Hi @aristosv, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Texconsin, Thanks for using Enpass and writing to us. It might be some technical issues with the App Store. Could you please retry after restarting the system? If the problem persists, please let me know in which country you are facing this issue so that we can investigate it further—also, the OS version of your macOS. Thanks.

Hi @not_always_the_newest @DanielBatesUK, Sorry for the inconvenience caused to you. It is a heuristics based detection by the Antivirus and most certainly a false positive. This executable is used to launch Enpass on system startup. It is perfectly safe to use. We have submitted a ticket to the concerned team in Norton and other Antivirus. Once they correct it from their end, you won't see this message anymore. Thanks!

Hi @Felixx @ThoKich, Sorry for the inconvenience caused to you. It is a heuristics based detection by the Antivirus and most certainly a false positive. This executable is used to launch Enpass on system startup. It is perfectly safe to use. We have submitted a ticket to the concerned team in Norton. Once they correct it from their end, you won't see this message anymore. Thanks!