Pratyush Sharma

Hi @Thoughts?, Thank you for reaching out about this. I can see having the ability to utilize these suggestions would be useful! I've passed along your interest in this functionality to the concerned team for further consideration. Thanks for your feedback!

Hi @morralletti, Apologies for the trouble you are going through. I want to inform you that Microsoft made a change for OneDrive APIs that caused the OneDrice sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

Hi @joefa @Lukasaz1999 @MOM20xx @Jay Salh, Apologies for the trouble you are going through. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!

@damienp Our team is working on this issue and we will keep you update once we hear from them. Thanks!

Hi All, We regret the inconvenience and understand that you’re facing issues with OneDrive sync. One of the possible reasons for the problem is changing the OneDrive account from personal to work. Please follow the below steps to restore the sync: Take a manual backup of the data. To do so, follow the below steps: Desktop: Open Enpass--> ≡ menu --> File → Backup All Vaults → Select file location → Save. Mobile: Open Enpass--> Settings --> Advanced --> Backup --> Select On-device. Disconnect the sync on all devices that are synced with OneDrive. Log into the OneDrive account from any desktop browser. Remove the folders Enpass and Enpass1 on OneDrive account. Set up the sync with OneDrive on one device and wait till the sync is configured. Now enable sync on all other devices and check if the issue persists. Hope this helps!

Hi @joji Thanks for writing back. It seems that you are using multiple monitors, and the shared scaling factor is not working for you. Try to adjust the scaling factor further according to your resolution. To do so, please open ~/.profile in your favorite editor and append the below-mentioned lines by inputting different values as you had done before to set QT_SCREEN_SCALE_FACTORS=1;1: export "QT_SCREEN_SCALE_FACTORS=1.5.1.5" export "QT_SCREEN_SCALE_FACTORS=2.0,2.0" Now logout/login current desktop session and start Enpass. If this doesn't help, let us know the following details: Share the screen resolution of both monitors? Also, share the scaling factor you are using? Thanks for your co-operation.

Hi @rubenJS, Sorry for the inconvenience caused to you. It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue. Thanks for your co-operation.

Hi @kollaesch, Sorry for the trouble you are going through. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues? Thanks for your co-operation.

Hi @user-0209, Welcome to the forums! We have forwarded this issue to the team to look into it. We'll keep you update once we hear from them.

Hi @wmb, Welcome to the forums! We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch. I shall pass your comments onto our development team. Thanks!

Hi @100 Watt Walrus, Sorry for the inconvenience caused to you. To investigate this issue, we need input from you, so please share the following details: Did you make any changes to the keyboard input source? Please check if you have installed two Enpass App versions on your system- both the website and store version. Thanks for your co-operation.

Hi @PeterPan0815, Sorry for the inconvenience caused to you. We have forwarded this issue to the team to look into it. Meanwhile, please share the screenshot of the Enpass security setting.

Hi @Miko, Sorry for the inconvenience caused to you. Please let us know if you can access all your data on any other device using the same master password. Also, let us know which Enpass version you are using on the Mac device Website or Store version to better. Thanks for your co-operation.

Hi @aristosv, Sorry for the inconvenience caused to you. Please let us know the following details so we can help you better: In which browser you are facing this issue? Are you facing this issue on any particular website? If yes share the details with us. Please share the screenshot of the following: Where you setup the keyboard shortcut. Enpass -> Preferences -> General -> System-wide hot key. Thanks for your co-operation.

Hi @PrototypeFive, Sorry for the inconvenience. Please follow the steps given below. If the issue persists, please let us know the following details: On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Hope this helps!

Hi @hummels151, Thanks for sharing the details. We only use a system certificate store, so anything supported by your OS should work with Enpass seamlessly(at least in theory). It would be helpful if you could confirm compatibility across browsers on all platforms you're using Enpass on, e.g., Firefox/Chrome/Safari with Linux/Windows/OSX/iOS/Android. We also noticed this line from the recent LetsEncrypt blog - Meanwhile, we issued our root certificate ("ISRG Root X1") and applied for it to be trusted by the major software platforms." Maybe the mentioned platforms are missing this certificate in their root cert store? Upon looking into some forum threads, we found that some browsers are temporarily using a workaround to get past it. Rest assured, we'll be testing this scenario and will keep you updated. Thanks for your co-operation.

Hi @Andreas Treitz, Welcome to the forums! Please let us know if you can launch the app via Running as an Administrator and which OS version you are running. Also, make sure your OS is up to date.

Hi @Clamsy, Please share the following information so we can further investigate: Which model of the iPhone and the iOS version are you using? Which Enpass version are you using? Let us know if you are trying to Sync Primary vault or Secondary vault? Thanks for your co-operation.

Hi @Giuliano, We have sent you a personal message . Please check your inbox. Thanks!

Hi @Phil FR, Sorry for the trouble you are facing. If I have understood you correctly, you are facing this issue in your desktop device? If the problem persists please uninstall the browser and install it again. Please revert to us with the answer to the following queries and we will get it sorted out for you: Which browser are you using? On which device are you using Enpass? Which Enpass and Enpass extension version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?

Hi All, An updated version of Enpass will be released soon in which we've added this feature. Please stay tuned for the new update and let us know if you face any problem after the updated version. Thanks for the co-operation..

Hi @Rufley @Ben McIntyre, We have sent you a personal message. Please check your inbox. Thanks!

Hi @John Doe, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Rich G, Welcome to the forums! In this case, we suggest you create one secondary vault and sync your data with any cloud you want to share with other team members. Now asked other team members to create a secondary vault and restore the database with the same cloud account which you have used in the secondary vault. For more details, you can have a look at this FAQ. Hope this helps!

Hi @haddi77, Thanks for sharing the details. Our team has fixed this issue. Please wait for the next extension release and then share your findings with us.