Pratyush Sharma

Hi @macRBC, Thanks for writing in. We appreciate your suggestion and noted this request.

Hi @macRBC, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Vij, Thanks for sharing the details. For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image given in this link. Hope this helps!

Hi @Neville, Sorry for the inconvenience caused to you. We have taken note of this and our team is now analyzing into the issue. Thanks for your co-operation.

Hi @ulf_g, Welcome to the forums. The feature is already in the roadmap. However, we do not have an exact timeline for when this may be implemented. Till then, we will request you to please co-operate with us.

Hi @Marc Estrin, Welcome to the forums! Please let us know if you have synced your Enpass data with any of the clouds or using Enpass on any other device? If yes, please reinstall Enpass again using the same email account from which you purchased/registered the Enpass app and then restore the data from the cloud or using the backup file. Hope this helps!

Hi @amaloney, Thanks for writing back. We always recommend using the store version of the Enpass app. The details you had shared with us are the files of Enpass app only.

Hi @Charles1921, Welcome to the forums. Thanks for letting us know that you would like to see this feature. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration.

Hi @EHD, Thanks for using Enpass and writing to us. I was able to find a support ticket you created and reverted you there. To prevent duplication of efforts, please revert on the same if you have any concerns.

Hi @harryotaku, Sorry for the trouble you are going through. We regret the inconvenience. Please follow the below steps to restore the sync: Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with Onedrive. Remove the folders Enpass and Enpass1 on One-drive account. Re-set up the sync with One-drive on all the devices and check. If the issue persists, please let us know. Thanks!

Hi @re.mu., We are glad to know that the issue has been resolved. If you have any further queries, please feel free to contact us.

Hi @Plexion, We tried the split tunneling feature with protonvpn windows, added Mozilla Firefox and Google Chrome to split tunneling via settings, and connected to Enpass and normally used extension.This was tested with both VPN on and off. Our app listens on local-host, and the extension itself tries to connect to Enpass on local-host. So there shouldn't be any problem unless your VPN client is interfering with Enpass itself. You can try to put Enpass and browser both on split tunneling or both off split tunneling feature. Maybe that'll allow both of them to discover each other. To check if Enpass is actively listening for extension messages, you can check by opening Resource Monitor - win+R to open Run and typing resmon.exe and pressing enter, then go to the Network tab and see if Listening Ports has Enpass.exe listed in it. It'll be likely listening on TCP 10391 port. You can also see Firewall permissions there, and they should be 'Allowed, not restricted.' Thanks for your co-operation.

Hi @sxc4567 @rubenJS We have sent you a personal message. Please check your inbox. Thanks!

Hi @DenalB, Please check on the same and share your findings with us. Thanks!

Hi @amaloney, Thanks for using Enpass and writing to us. Please have a look at below mentioned data location: I. App downloaded from Mac App store: data documents backups Go to User --> Library Folder--> Containers --> in.sinew.Enpass-Desktop --> data --> documents --> backups. NOTE: Usually Library folder is hidden, so make it visible by pressing and holding the Option key. II. App downloaded from Enpass website: Go to User Documents --> Enpass folder. Hope this helps!

Hi @chobo2, Thanks for using Enpass and writing to us. Yes, attachments in Enpass are encrypted and can be opened from Enpass app only. For more details have a look at our user manual. From Enpass you can share any item with others in the following two ways: Normal sharing Encrypted with Pre-shared Key For more details have a look at our user manual. If you have any further queries, please feel free to contact us.

Hi @Eriq, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which cloud sync are you using to sync data? Are you facing this problem in any specific case or just while adding the items and clicking on the save button? Thanks for your co-operation.

Hi @DenalB, We are glad to know that the issue has been resolved. If you have any further queries, please feel free to contact us.

Hi @ASh, Sorry for the inconvenience caused to you. Please let us know are you able to access all your data on any device? If yes, follow these steps as mentioned below to restore the sync: Disconnect Sync from all devices. Open Dropbox on any browser->Go to App -> Enpass folder -> Vault.enpassdbsync -> Rename it as Old vault.enpassdbsync. Now open Enpass and enable Sync on all devices. Hope this helps!

Hi @Mike P., Thanks for using Enpass and writing to us. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Thanks for your cooperation.

Hi @frank-de-cologne, Sorry for the inconvenience caused to you. Currently, there is no function in Enpass to delete or merge the duplicate. But you can move items to Trash, which are no longer in use, and from there, you can permanently delete them. To move an item to Trash, right-click on the item → Select Move to Trash. Hope this helps!

Hi @DonT, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @ELECTRICPURPLE, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Vivaldi version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?

Hi @DenalB, Sorry for the inconvenience caused to you. We have taken note of this and our team is now analyzing into the issue. Meanwhile, please try to use any other browser and let us know if the problem persists.

Hi @EnpassUser2047, Thanks for sharing the beta feedback. We're checking this at our end and will get back to you soon. Thanks.