Pratyush Sharma

Hi @celavakosa, Sorry for the trouble you are going through. Our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @ehbowen, Sorry for the trouble you are going through. If possible, can you please share the screenshot of the issue you face to help you better.

Hi @pushkaryadav, We have sent you a personal message. Please check your inbox. Thanks!

Hi @sxc4567, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us. Thanks for your co-operation.

Hi @DanRook, Please let us know if you see the crash dialog on the next restart? If yes, try restarting the app and then share the crash report which appears. We would recommend you to put this forum post link or the issue in the report's description, it will be helpful for us to identify the issue. Thanks!

Hi @JNiemi, We need a little input from you, so please try changing the master password, which doesn't contain the letter at 25th/26th position, and let us know if the issue persists. Thanks for your co-operation.

Hi @Frosty, I have already created a feature request for the same. It's already in our roadmap for future versions. Thanks for your co-operation.

Hi @john_j, We need a little input from you, so please share the video of the issue. It will help in a clear understanding of the problem before further proceedings. Thanks for your co-operation.

Hi @ayman jr, Welcome to the forums! Being an offline password manager, Enpass saves data locally on the device, and in case if you have enabled sync, the same file is encrypted and stored into a particular cloud. So please let us know are you using any cloud to sync data? Also, let us know have you have taken the backup of Enpass data before reset.

Hi @Ivarson, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @vampyren, We are sorry for the inconvenience caused to you. We have taken note of this and our team is now analyzing into the issue. Meanwhile, please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @jay00, Welcome to the forums! Can you please share the URL of the website you are facing issue so we can further investigate.

Hi @someenpassuser, We have taken note of this and our team is now analyzing into the issue.

Hi @hispanico, Can you please confirm that you face this issue in the latest version(6.5.2) of Enpass? If yes, let us know which Antivirus and version are you using. Thanks!

Hi @MarkMark, Thanks for using Enpass and writing to us. Please let us know which keyboard layout are you using so we can further investigate. Also, share the Enpass version with us. Thanks!

Hi @sxc4567, We regret the problem you are facing. We have fixed an issue that might be responsible for this behavior. We will get back to you soon. Thanks for the co-operation.

Hi @irDiederik, Sorry for the inconvenience caused to you. The issue has been noted down and our team is looking into it. Thanks!

Hi @Zoker, Thanks for sharing the crash report. We have taken note of this and our team is now analyzing into the issue.

Hi @Nilanjan Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @john_j, Thanks for sharing your feedback on this issue. I have shared your inputs and our team is now analyzing into the issue.

Hi @Ajai, To investigate further on this issue I want a little input from your side so please let me know the following: Are you trying to set up sync for the primary vault or secondary vault? In case if you are setting up sync for the secondary vault, do you select the "Choose Existing Account" or "USE other Account" options. Which browser are you using as default browser and its version? Which Enpass version are you using? Let us know if you enabled Developer mode on the device? Thanks for your co-operation.

Hi @user from keepass, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @JasonHK, Please register in Enpass with an e-mail ID(same email with which you have purchased Enpass). Once registered, all existing pro features of Enpass can be unlocked.If you have any further queries, please feel free to contact us. Thanks!

Hi @winfield, Sorry for the inconvenience caused to you. Please follow the troubleshooting steps mentioned in the given FAQ. In case, if you have tried all the steps described in FAQ, and Enpass still doesn’t accept your Master Password, I'm sorry to say you’ll need to reset your Enpass data and start over. To do so, have a look at this FAQ. If you have any further queries, please feel free to contact us.

Hi @Ajai, Welcome to the forums! We have taken note of this and our team is now analyzing into the issue.