Pratyush Sharma

Hi @Michail, Enpass does not auto-fill login info on desktop apps. It does however auto-fill on mobile apps. If you are facing problem on the mobile version of Enpass, please share the following details so that we can investigate where the problem could be:- On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @pushkaryadav, Please share the following details so that we can investigate where the problem could be. On which OS version are you using Enpass? Which cloud are you using to sync data? Number of items and Vaults in Enpass? How many attachments you have in Enpass? Thanks for your co-operation.

Hi @axelf, Thanks for writing in. You can have any item in one category at a time, however, you can add multiple tags to each item. E.g.: you can add Finance and Bank as two separate tags for a bank account login, whereas, you can only assign it to one category Finance at a particular time.

Hi @Dentonthebear, Thanks for sharing your valuable suggestion. Your suggestion has been noted for further consideration in the future versions of the app. Thanks for your feedback!

Hi @simnare, Sorry for the inconvenience caused to you. Please share the screenshot of your purchase receipt with us on support@enpass.io so we can help you better. Thanks!

Hi @Mirco, We've released an updated version(6.5.2) of Enpass in which we have fixed this issue. Could you please update the app to the latest version and check. We'd love to have your feedback. Thanks!

Hi @thanhan, Welcome to Enpass forums! Do you need any help with Enpass? If you are facing any problem - let us know, we'll be happy to help

Hi @axelf, Thanks for using Enpass and writing to us. Currently, there is no option to change to a specific login category(like Amazon or Twitter) for an existing item. However, we have noted down your valuable suggestion for consideration in the future.

Hi @Bob___ @user from keepass, Thanks for writing back in. We want a little input from your side so please follow these steps: Go to Start Menu > type "Powershell" > right-click on "Windows Powershell" icon > select "Run as Administrator". Now run these three commands and share results over PM or on support@enpass.io: Get-Tpm Get-TpmSupportedFeature -FeatureList "Key Attestation" Get-TpmEndorsementKeyInfo -Hash "Sha256" Get-TpmEndorsementKeyInfo Thanks for your co-operation.

Hi @JNiemi, Sorry for the inconvenience caused to you. Please let us know which Enpass version are you using so we can further investigate. Also, let us know does your master password contains any special character.

HI @Binh Truong, We would like to inform you that sharing the Enpass app logs and Extension option is only available in the Website version of Enpass. If you are using the website version, follow the below steps; otherwise, please take the backup of Enpass data and reinstall the Enpass app from the link. Enable Logs in the Advanced Settings. If you face issues, copy logs and send them to us directly on support@enpass.io. To do so, you can share the logs by following the steps- Open Enpass > Settings > Advanced > Enable logs, and when Enpass crashes, copy logs and send it to us. Thanks for your co-operation.

Hi @Jannis H. We tried reproducing the same issue on our machines and were unable to do so after multiple attempts. After analyzing given trace logs, we can see that Enpass tries to allocate big chunks of memory towards the end, but we cannot see why. Since we haven't seen such behavior earlier, we need to confirm a few things to diagnose the issue. 1. Can you open a htop or system monitoring program and then run Enpass to see if Enpass really does fill up the entire memory(64GB)? Also, do you have swap partition enabled on your system? 2. Did any previous Enpass version worked correctly? If yes, since when did it started showing this behavior? 3. We suspect this behavior could be due to some custom Linux module or kernel changes that we're unaware of(as of now). Are you aware of any such changes present in your Linux installation? We also noticed that you were using Pop OS 19, which isn't based on Ubuntu LTS. If nothing works, could you try running Enpass on LTS release of either Ubuntu or Pop OS(doesn't need to be installed, live cd, or otherwise known as Try Ubuntu will be fine). Thanks for your co-operation.

Hi @pushkaryadav, Welcome to the forums and posting your query! Does Enpass give an option to send a crash report after the app crashes? Additionally, did you try changing the location of export while exporting in .json or .csv format?

Hi @Bob___, There might be some intermittent glitch with the App Store. Could you please try again after some time and if there is still a problem, try signing out and signing in to the App Store. Hope this helps!

Hi @Alessio, There could be some technical issues with the Win Store. I request you to try again after some time. If the problem persists, please let me know in which country you are facing this issue so that we can investigate it further.

Hi @robbie, Welcome to the forums! Thanks for your exhaustive feedback on issue with import in Enpass. We were able to reproduce this at our end, and our team is now working to resolve it. Hopefully, the fix will be available in future updates. Until then, I request your co-operation

Hi @RDL, Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding valuable suggestions. We have forwarded it to the development team for further thoughts and consideration. Thanks

Hi @aristosv, Thanks for writing in. To avoid this, please try to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me Signed In” as shown in the image given in this link. If the problem still persists, please share the following details.

Hi @RaviRK, We appreciate your detailed feedback on the multiple vaults feature in Enpass. We will be planning for further improvements in the app taking in consideration the above highlighted use-cases.

Hi @cliovincent, For a quick troubleshooting, disconnect the sync in Enpass on all the devices and then reconnect it again. Make sure the date and time on all the devices is set to Automatic. Let us know if the problem resurfaces.

Hi @SVM, Thanks for using Enpass and writing to us. The suggestion is in our roadmap for the future and hopefully it might be available in upcoming updates.

Hi @Alex B, Sorry for the inconvenience caused to you. To investigate further on this issue, we have made some fixes and It would be a great help if you can update your Enpass app to the latest version(6.5.1) and share the feedback with us. If you have any further queries, please feel free to contact us.

Hi @hispanico, We are working on this issue, and will keep you posted on the status updates.

Hi @Oceanwaves, Thanks for sharing the details. I have noted down your feedback and we are looking into it.

Hi @Der43e, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.