Pratyush Sharma

Hi @Thats I Am, Sorry for the trouble you are going through. Please make sure there are no changes in the internet connection or firewall settings. If that doesn't help, use the Store version of Enpass and let us know if the issue persists. Before uninstalling the app, make sure you already have the backup of Enpass data.

Hi @JPC, Thanks for using Enpass and writing to us. Please have a look at our user manual regarding how to import data in Enpass from 1Password. Regarding sync, we want to inform you that If you are using multiple vaults, then each vault needs to be synchronized with a separate cloud account. Although we mean different accounts by different cloud, not services, i.e., you can have multiple accounts on Dropbox and set up sync of different vaults with them. But in your case, you are using the WebDAV/OwnCloud or Folder sync, then you can use the same cloud to sync different vaults by defining a separate path/folder for each vault.

Hi @Andrew Petersen, Thanks for writing back in. Please let us know on which website are you facing this issue so we can help you better.

Hi @FuN_KeY, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @S31FER, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which OS version are you using Enpass? Which Enpass version are you using? Number of items and Vaults in Enpass? Let us know if any particular scenario or step causes unexpected behavior.

Hi @Nathanael, We are sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which browser are you using? Are you facing the same problem with other browsers too?

Hi @xterm, We regret the problem you are facing. Our team has fixed similar issues in the upcoming v6.5.1 release of Enpass Extension. Stay tuned for the new version to be released and then share your findings with us. Thanks for the co-operation.

Hi @reini, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @MarkMark, Thanks for writing in. Please have a look at this FAQ and revert to us if you have any further queries.

Hi @Leon Admiraal, Sorry for the trouble you are going through. As you mentioned, you can access data on any other device, so please follow the steps to backup and restore data: Open Enpass --> Goto Setting --> Advanced --> Backup -->On Device. After saving the backup file, transfer it to the other device and restore your data. Now setup sync and let us know if you face any issues. Hope this helps!

Hi @nacly, Sorry for the inconvenience caused to you. Please share the Enpass version and let us know if any particular scenario or step causes unexpected behavior.

Hi @SMack, Sorry for the trouble you are going through. Please make sure you are using the latest Enpass downloaded from the Mac App Store. If no, please take a backup of Enpass data first and then reinstall Enpass from the store and follow the below steps. Go to System Preferences -> Apple ID -> Select iCloud from left sidebar -> enable iCloud drive -> Click on options -> enable checkbox for Enpass. Hope this helps!

Hi @Mauko @Dentonthebear @Daniel Ehrhardt, We appreciate your detailed feedback on the feature in Enpass. Please note that we already have a feature request for implementation in the future. We will be planning for further improvements in the app. Thanks for the patience.

Hi @mackuz, Thanks for writing back in. We have taken note of this, and our team is now analyzing the issue. Meanwhile, please let us know if you are facing a problem with the latest update.

Hi @finswim01, Thanks for writing back in. Please let us know which Antivirus and its version are you using so we can further investigate.

Hi @Andrew Petersen. Welcome to the forums! Please follow the below steps to save webform and revert to us if you have any further queries. Once you’re done filling the details in a webform, click the Enpass Assistant icon → click on ≡ button → Save Webform. For more details have a look at our user manual.

Hi @Krisz, Thanks for reporting this issue. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @Brimoth, Welcome to the forums! For quick trouble shooting, please take the backup of Enpass data via File > Backup All Vaults and then reinstall Enpass. If the issue persists, let us know that if the folder "C:\Program Files (x86)\Enpass\" exists and contains Enpass.exe. Also, share if you can open the Enpass.exe with double click or "Open" option after right click without using the "Run as administrator" option?

Hi @Michael G., Welcome to the forums! We will suggest you disconnect sync from all the devices and then connect it again with the iCloud. To enable, please follow the below steps- Open Enpass → Settings → Tap on ‘Vault’ → ‘Disconnect sync’ under the Setup sync → 'Setup sync’ again --> Select the iCloud and enter your cloud account details, follow the instructions and wait till the sync is done. Now open Enpass on all other devices and enable sync with the same iCloud you configured in Step 1. Hope this helps!

Hi @Rudi, Thanks for sharing the details. Please let us know which custom font are you using so we can further investigate. Also, have you tried using system default fonts?

Hi @Krisz, Thanks for using Enpass and writing to us. Please check if you have enabled Always run Assistant in docked mode under Enpass' General settings? If yes, please disable this option as enabling it will stick the Enpass Assistant on the desktop's screen until you click the X (cross) icon to close it. If that doesn't help, let us know the following details: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Safari version are you using?

Hi @jedison, Thanks for sharing it. We are looking and analyzing the issue, and will soon share an update.

Hi @Max78685, Thanks for sharing the details. We will check for the auto-save functionality for the mentioned website, and let you know more about it.

Hi @SMack, Thanks for writing back in. Please let us know if you are using the iCloud drive in your device and follow the below-mentioned steps: 1. Open Enpass on your device. 2. Goto Setting --> Vaults --> Select the vault. 3. Now set up sync with iCloud --> It will be redirected to the device iCloud account --> Give permission and setup sync with this iCloud account. If the issue persists, revert to us.

Hi @boo, Thanks for writing back in. Currently, we support xwayland package only. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!