Pratyush Sharma

Hi @Frank1, That is quite inconvenient! Could you let us know the complete OS version and the device where you are facing the issue? Additionally, a screenshot of the Enpass Security settings would be helpful to rectify the problem. Thanks.

Hi @damienp, Thanks for writing back in. We have taken note of this and our team is now analyzing into the issue.

Hi @Der43e, Thanks for the additional info. We'll check with the above mentioned scenarios, and let you know the results.

Hi @Rudi, We need a little more input from you, so please let us know the following details. Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. Are you using a custom font? Are you using multiple monitors? Thanks for your co-operation.

Hi @finswim01, Thanks for writing in. That's strange! Please let us know where did you get the file from? We strongly recommend our users to install Enpass only from the stores or our official website. The reason is that applications on store (and of course website) are signed with developer certificates, and delivery through it assures that the software is genuine and not tampered with. On the other end, installing Enpass from third-party websites might put you at security risks.

Hi @Ulysses, Welcome to the forums! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? You can send a ticket to us at support@enpass.io.

Hi @Rudi, Sorry for the trouble you are going through. Our team is working on this issue. Hopefully, a fix will be available in the next update. Until then, please co-operate.

Hi @Clamsy, Welcome to the forums! We have taken note of this and our team is now analyzing into the issue. Thanks!

Hi @Krisz, Welcome to the forums! Thanks for your exhaustive feedback on issue in Enpass. We were able to reproduce this at our end, and our team is now working to resolve it. Hopefully, the fix will be available in future updates. Until then, I request your co-operation.

Hi @JNiemi, Thanks for sharing the details. We will look into this issue and keep you posted on the updates.

Hi @jhk, Thanks for sharing the details. I have noted down your feedback and we are looking into it.

Hi @Binh Truong, Thanks for sharing the details. Our team to look into this issue and we will keep you update once we hear from them.

Hi @pushkaryadav, Thanks for sharing the details. I have noted down your feedback and we are looking into it.

Hi @TREMOR @pwd @lammoth, Sorry for the inconvenience caused to you. We have taken note of this and our team is now analyzing into the issue. Thanks for your co-operation.

Hi @andras, Welcome to the forums! Please note that we already have a feature request for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. If you have any other queries, please let us know. Thanks!

Hi @Michail, Thanks for sharing the details. Please share the details of the website on which you are facing this issue to investigate it further.

Hi @Alessio, We have sent you a personal message. Please check your inbox. Thanks!

Hi @damienp, Welcome to the forums! What were the results on enabling the Match URL Hostname option? Meanwhile, we are looking into this at our end. Thanks.

Hi @mackuz, Welcome to the forums. Have a look at our user manual regarding installing the extensions and pairing it with the app to autofill. Let us know if you need further help. Thanks

Hi @SMack, Make sure you have the Default browser set up in the system preferences. Try changing the default browser from the current one to another and see if there's a difference. Thanks.

Hi @Avi, Thanks for writing back in. Our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Hi @Max78685, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which browser and browser version are you using? Also, let us know the website in which you are facing this issue. Thanks for your co-operation.

Hi @remd, I regret the inconvenience. Please let us know if there is any particular scenario or steps where Enpass crashes. Also let us know did you send us any crash report?/ Please let us know what name you mentioned in the report so we can filter it out.

Hi @Bryan B, Welcome to the forum! I am glad to share that you can view your previous password by using our password history feature. To check the same, please go through this link . For mobile, refer to this step- Open Enpass → Click on the Detail page of item ---> Click on the password box and tap on 'history'. Thanks.

Hi @teiling88, We are glad to know that the issue has been resolved. If you have any further queries, please feel free to contact us.