Pratyush Sharma

Hi @Francie, Thanks for writing back in. No, you don't have to change the password. Please follow the steps given below: Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with One-drive. Login to the cloud account on any desktop/laptop and delete all the Enpass/Enpass 1 folders from One-drive account. Re-set up the sync with One-drive on old device(where you are able to access all data) and remember the password you use while setting up sync. After successfully completing the above steps, set up sync again on all other devices(except new one). Now try to restore data on new device(Samsung A71) using the same One-Drive account and password. Let me know if you have any queries while doing so. Thanks!

Hi @Matis, Please note that we already have a feature request for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. If you have any other queries, please let us know. Thanks.

Hi @Glen2, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @Sirio, Is it possible for you to setup Enpass on a desktop and sync with the same WebDAV account?

Hi @frso80, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: 1. Number of Vaults? 2. Vaults synced to clouds or not? 3. Backup file size? 4. Number of attachments? Thanks for your co-operation.

Hi @Walter, Welcome to the forums! In the attached picture, the error you are getting does not link to Enpass. Please let us know if you are facing any issue in Enpass so we can help you better. Thanks!

Hi @JohnnyPapita, Thanks for writing in. No, this is not a bug. To unlock with TouchID, we're using the Secure Enclave, and for the PIN, we are storing the master password in the Keychain. That's why Enpass requires the master password in the following scenarios even if the PIN is enabled: when the app is closed manually. device is rebooted. when too many apps are active in the device background (in this case, OS automatically kills some apps to claim memory).

Hi @kuk, Sorry for the inconvenience caused to you. It would be a great help if you can explain this scenario a bit more, it will help in a clear understanding of the problem before further proceedings.

Hi @Kai, Our team is working on this, and hopefully will be available in the future updates. Thanks!

Hi @Mayhem, Welcome to the forums! I assume you are writing about the 'Notes' field in Enpass. Please note that it does not support the Markdown format presently. We already have a feature request for it, and might implement in the future.

Hi @LeFleo, No, we don't have a particular topic or any link where we share the upcoming features. However, you can check for Beta updates for all platforms on our website here.

Hi @sixdas, This seems to be a strange behavior. We would need some inputs from you to further investigate this issue: Did you face this problem recently after an update? Does your master password have any special character? Did you try changing the master password and compare the behavior? Was there any change?

Hi @Matis, We are working on this issue, and will keep you posted on the status updates.

Hi @Pam Pam, Please share the screenshot of your purchase receipt with us on support@enpass.io so we can help you better. Thanks!

Hi @hispanico We need a little more input from you so please try disabling the internet and then run Enpass on your system. If you experience any change, please share the feedback with us. Thanks!

Hi @KHK, Sorry for the inconvenience caused to you. To further investigate this issue, please try to manually save the username of this item and check if the username and password get autofill. If you face any problems in autofill, share the URL with us to check the issue at our end. Thanks for your co-operation.

Hi @Rudi @Helmut Irle, Could you please try to use the assistant in Docked mode and revert to us. To do so, go to General settings -> Enable Docked Mode option here. Thanks!

Hi @teiling88, Sorry for the inconvenience caused to you. Please share the screenshot of the issue you are facing to us on support@enpass.io to check at our end.

Hi @htakumi, Welcome to the forums! Many webpages offers additional fields apart from username/email and password fields to login into a webpage. Then you can use web-form to capture all the fields on the webpage. Once captured, Enpass will automatically fill the details in the multiple-fields next time you visit the webpage. To capture the webform, enter your details on the webpage. Then open Enpass browser extension, click the Menu > Save Webform. For more details have a look at our user manual.

Hi @To Kö, This could be a temporary glitch. Please make sure that you are connected to the internet while submitting the OTP. If the issue resurfaces, please share the Enpass version and the device model. Thanks.

Hi @Rudi, Thanks for writing back in. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @Mariusz, Please update you Enpass app to the latest version(6.5) and share the feedback with us. If you have any further queries, please feel free to contact us.

Hi @teiling88, We have sent you a personal message. Please check your message inbox. Thanks!

Hi @100 Watt Walrus, Thanks for your feedback on the Beta version. We have identified the issue at our end too. We'll work to fix it so it runs as expected. We'd love to have your continuous feedback.

Hi @superpit, We have sent you a PM. Please check the inbox and revert accordingly.