Pratyush Sharma

Hi @JasonHK, Thanks for using Enpass and writing to us. We are glad to share that the existing Pro users aren't required to subscribe or pay any additional recurrent charges as a part of this transition. Existing Pro users will continue to enjoy all future Enpass pro features for free, forever, as promised earlier. To restore the Pro version of Enpass, please update Enpass latest version from the respective Store and then follow the steps- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account with which you purchased Enpass app earlier and follow the instructions. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account from which you purchased the Enpass app. If that doesn't help, please share the Purchase Receipt with us on support@enpass.io so that we can help you better. Thanks!

Hi @zhuchkevich, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Nathanael, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @NateTheSage, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Also, let us know on which website you are facing this issue?

Hi @EWMiller, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @DanRook, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @domineutrino, Please note that we already have a feature request for implementation in the future. We will be planning for further improvements in the app. Thanks for co-operation.

Hi @Speedys1979, Sorry for the trouble you are facing. To investigate further, we would like an online Skype session with you for which I have sent a PM to you with the Skype details. Please reply there on your availability. Thanks for your co-operation!

Hi @JPC, Thanks for using Enpass and writing to us. We have taken note of this and our team is now analyzing into the issue.

Hi @Secure, Thanks for writing back in. We have taken note of this and our team is now analyzing into the issue.

Hi @stefan92, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @S31FER, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @xyzzy, Thanks for your inputs. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @Thats I Am, Thanks for writing back in. Please make sure you are using the latest Enpass downloaded from the Mac App Store. If no, please take a backup of Enpass data first and then reinstall Enpass from the store and follow the below steps. Go to System Preferences -> Apple ID -> Select iCloud from left sidebar -> enable iCloud drive -> Click on options -> enable checkbox for Enpass. Hope this helps!

Hi @axelf, Thanks for writing back in. We have taken note of this and our team is now analyzing it. If you have any further queries, please feel free to contact us.

Hi @JPC, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @zsh, Thanks for reporting this issue. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @golfball, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Msharp, Thanks for using Enpass and writing to us. To add a tag, please go to Edit page of an item and scroll down where you can see the Tags field. Add the tag name in the tags field and hit enter. This way, you can also add multiple tags to the same item. For more details have a look at our user manual.

Hi @Msharp, Thanks for reporting this issue. We would like to share that the problem has been reproduced by our team. Our team is looking into this issue to fix and hopefully a fix will be available in future updates.Till then, we will request you to please co-operate with us.

Hi @A36, Thanks for using Enpass and writing to us. Please let us know on which device are you facing this issue so we can help you better. Also, let us know are you able to access all your data in any other devices.

Hi @agent92, Sorry for the trouble you are going through. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Did you start facing this issue recently - like after an Enpass update or did you face the same problem earlier as well? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues?

Hi @Vismaiy, Thanks for writing back in. Please share the screenshot of your purchase receipt with us on support@enpass.io to help you restoring purchase.

Hi @PASHKA, Thanks for using Enpass and writing to us. We have noted down your valuable feedback and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Secure, Thanks for using Enpass and writing to us. It seems like you are clicking on the networking setting. Please try to either scroll or enlarge the Enpass window to click on the Google drive option. If that doesn't help, share the screenshot of the issue so we can help you better.