Pratyush Sharma

Hi @bu11etpr00f, Thanks for your inputs. We have taken note of this and our team is now analyzing into the issue.

Hi @JP Duvillard, Welcome to the forums! We reported about this false positive to the CrowdStrike team and here's their reply: "Our team carefully analyzed your false positive request and determined that the file does not meet our detection criteria. The file will not be detected by our scanner. Thank you for helping us improve our product" The update regarding this will be released by them soon.

Hi @jpoet, Sorry for the inconvenience caused to you. We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass and chrome version are you using. Thanks!

Hi @marselverheijde, We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in the next update. Till then, we will request you to please co-operate with us. Thanks!

Hi @axelf, We have noted down your valuable suggestion and appreciate the effort in highlighting this.

Hi @Glen2, Thanks for sharing the details. Since Enpass 6 is based on a new architecture, it will only sync with Enpass 6, and not with previous versions. So, to test the sync functionality, you’d need to install the Enpass 6 on your other devices as well. You have to install the latest version (Enpass 6) on your desktop which you can download from here. Thanks!

Hi @OOge, Apologies for the delay. But significant user demand is a big factor that determines our priorities for new features. Due to frequently requested features and catching up with newly released OS/Devices, the priority of this went low. I'm really sorry to say that at the moment I can't assure you an ETA for the same. Thanks.

Hi @Toronto, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which cloud sync are you using to sync data? Are you facing this problem in any specific case or just while adding the items and clicking on the save button? Thanks for your co-operation.

Hi @Vik, Thanks for writing back in. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If the problem persists, please share the Enpass version so that we can check.

Hi @frso80, Thanks for sharing the details. I have noted down this issue and forwarded all the inputs to the QA team to look into it. Will get back to you if we need any other info. Thanks for the co-operation.

Hi @SixOfNine @someenpassuser, We have sent you a personal message. Please check your inbox. Thanks!

Hi @sixdas, Thanks for sharing the details. We're checking this at our end and will get back to you soon. Thanks.

Hi @ben1265, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @BenJa, Welcome to the forums! Currently, there is no choice for setting up a different password to unlock other vaults. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @gpf, Sorry for the inconvenience caused to you. As we can check, Windows OS controls this mechanism, and we cannot do anything in it. If you have any further queries, please feel free to contact us. Thanks for understanding.

Hi @kyle, We understand that Korean fonts appear a little bigger than the English one. It may be due to various reasons, including font configuration, scale factor, etc. We do not explicitly change font point size for specific language in Enpass. Thanks for your co-operation.

Hi @gpf, We appreciate your efforts in helping us with the suggestions for improvement. We have taken a note of your feedback and notified the team to look into it. Thanks.

Hi @Exolon, Thanks for pointing that out. As we can check, the user manual links you have shared are for the older version of Enpass Portable (version 5.5). You can find the user manual for the latest version of Enpass Portable here. Let us know in case you are using the older version of Enpass Portable.

Hi @sixdas, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue. Meanwhile, please let us know if you are using Enpass on any other devices and facing the same issue.

Hi @Vik, Welcome to the forums! Make sure Enpass has access to network from your device. It could be that some app might be restricting internet connectivity for Enpass. Please check: if you are using any VPN/proxy or third-party firewall software? are you able to access/login to Google Drive account from a browser on the same device? Thanks!

Hi @Bellamy, Welcome to the forums! Please share your purchase receipt and the registered email ID with us on support@enpass.io, and we will help you out.

Hi @aristosv, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Luis, Thanks for your inputs. I have noted down your feedback and notified the team to look into it.

Hi @ben1265, Welcome to the forums! This is a strange behavior of the search function. Does the search box have a particular string which you might have searched for earlier(some time ago)? If that's not the case, what sort of string does the search box have? Also, share the below details: Enpass version, OS version and the device model What filter does the search box while you come across this error? Example - Title, Passwords

Hi @Vital, Sorry for the inconvenience caused to you. This seems to be a strange behavior. We would need some inputs from you to further investigate this issue: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you trying to Backup on any Server/Network? Have you changed the Default database location of Enpass? Are you using Enpass on any other devices? if yes, are you facing this issue on those devices too? Also, please share the OS version and Enpass version. Thanks for your co-operation.