Pratyush Sharma

Hi @lorentzforces, Welcome to the forums! We have taken note of this and our team is now analyzing into the issue. Meanwhile, please update your Enpass app to the latest version(6.5.1) and share your findings.

Hi @Boesh, Welcome to the forums! We are already aware of this issue and Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @Tebald, Welcome to the forums! We have sent you a personal message. Please check your inbox. Thanks!

Hi @Mikael @-Lars-, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue.

Hi @Christian, Thanks for your suggestion. I have noted it down and forwarded to the concerned desk for further consideration. Cheers!

Hi @pio93qwertz, Thanks for writing back. The feature is already in the roadmap. However, we do not have an exact timeline for when this may be implemented. Till then, we will request you to please co-operate with us.

Hi @pio93qwertz, Thanks for writing back. The feature is already in the roadmap. However, we do not have an exact timeline for when this may be implemented. Till then, we will request you to please co-operate with us.

Hi @MirkoMK, Thanks for writing back. You can transfer your database from Desktop to iOS device via Sync: Open Enpass on your Desktop and go to Enpass settings --> Vault --> Tap on Vault ---> Select Sync and choose a cloud account to your database. Enter your cloud account details, follow the instructions and wait till the sync is done. Now open Enpass on your iOS device --> Vaults --> Tap on Vault ---> Select the cloud (as in Step 1) from which you had enabled sync on your Desktop. Once the sync is done, all your database from Desktop will be restored in your iOS device. If you have any further queries, please feel free to contact us.

Hi @OP38 @wuedan @Gaetano, Sorry for the trouble you are going through. Our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @MirkoMK, Thanks for using Enpass and writing to us. You can transfer your database from Desktop to iOS device via Sync: Open Enpass on your Desktop and go to Enpass settings --> Vault --> Tap on Vault ---> Select Sync and choose a cloud account to your database. Enter your cloud account details, follow the instructions and wait till the sync is done. Now open Enpass on your iOS device --> Vaults --> Tap on Vault ---> Select the cloud (as in Step 1) from which you had enabled sync on your Desktop. Once the sync is done, all your database from Desktop will be restored in your iOS device. If you have any further queries, please feel free to contact us.

Hi @boslon @Gaetano Sorry for the inconvenience caused to you. To assist you better, please share the following details Which Enpass version are you using? Are you getting any error message while enabling/using the Touch ID? Are you encountering the issue with other apps as well? Thanks!

Hi @Francisco820, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @HeMaN, Welcome to the forums! Please let us know did you tried to disconnect the sync from all the devices and reconnected. If the problem persists, please let me know are you using Proxy/Firewall?

Hi @cai, Sorry for the trouble you are going through. Please share some more info so that we can check further. Which Enpass version are you using? Are you using the multi-monitor system? If yes, please share the screen resolution of both monitors. Are you facing this problem in any specific condition or frequently. Thanks for your co-operation.

Hi @Elisabeth Hecker-Mazère @verboEse @Gaetano, Sorry for the trouble you are going through. We are already aware of this issue and our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!

Hi @ATurkey, Thanks for writing in. We would like to inform you that once you’ve updated any field (except Note field), the changes get recorded as Field History in Enpass. To see the field history, right-click on the field’s value from the details screen → Click on the History. If you are still facing this issue, please let us know the following information: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks!

Hi @chobo2, Thanks writing in. We are sorry that the Pricing page didn't state the plans clearly. We have updated it to give more detailed information regarding the plans and benefits. Please revisit the page and let me know if you still have any questions.

Hi @Old-Heathen, Thanks for using Enpass and writing to us. PC Linux OS uses a combination of apt and rpm. We do not have a compatible repository for now. However, we do have a yum based rpm repository. I wonder if you can use YUM rpm directory via third-party tool. You can also use Enpass Portable on your system please download it from here - https://www.enpass.io/downloads/. If you face any issues let us know.

Hi @macRBC, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Mianch, Welcome to the forums! Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @Giovanni Molinaro, Welcome to the forums! Please follow the below steps to import data in Enpass from mSecure: Step 1- To export the data from mSecure- Open mSecure App. Go to Files → Export → CSV. Step 2: Import data into Enpass desktop - Please go through this link of our user manual. NOTE- Before importing your data from mSecure to Enpass, first you need to export your mSecure data in the .csv unencrypted file format. If the issue persists let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which mSecure Version are you using? Which type of Items(login, identity, cards, etc.) you have exported from mSecure? Thanks for your co-operation.

Hi @paulsiu, Thanks for using Enpass and writing to us. When you try to autofill in any app with the particular item, the "Autofill info" gets saved in the particular item. The "Autofill info" contains the package name and signature of the App, which you can save by following these steps: Open the App to autofill--> Click on the Notification icon to autofill --> Unlock Enpass and search for the item in Enpass --> Tap on the item --> It will prompt you with the popup dialog box " Associate item with item name." Hope this helps!

Hi @DenalB, Thanks for using Enpass and writing to us. We have taken note of this, and our team is now analyzing the issue. Meanwhile, please let us know on which website you are facing this issue to help you better.

Hi @SinLog, There are two ways to install Enpass- Microsoft Store or Windows Store (known as Enpass Store version Enpass Website (known as Enpass website version) Please note that option to change database location is only available for app downloaded from Enpass website(from here https://www.enpass.io/downloads/). If you have downloaded Enpass from Windows store, it won’t be possible to change the database location. To change the database location in website version, please follow these steps: Open Enpass → Under Settings, go to Advanced → Click on Change Location to change the data location. If you have any further queries, please feel free to contact us.

Hi @macRBC, Thanks for writing in. We really appreciate you for exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted in our road map and forwarded to the development team so that they can look at them.