Pratyush Sharma

Hi @Zero-One, Thanks for reporting this issue. I have noted down this issue and notified the team to look into it.

Hi @Michael Werner, Sorry for misunderstanding. Enpass does support autofilling on all the platforms including both iOS and Windows. Please note that desktop program is mandatory for Enpass extension to work. Being an offline password manager we do not store any information on our server to which extension would have connected and fetched the data. For more details regarding how autofill works, have a look at our user manual. Thanks for understanding.

Hi @Erin, Sorry for the trouble you are going through. I can see that there is some problem in the redirection from browser to app. Please try to copy the URL from the browser where it is stuck and not opening the app. Once the link is copied open the Enpass app and share the finding. If the above doesn’t help, please on which device (along with OS version) are you using Enpass so we can investigate further. Hope this helps!!

Hi @Andreas2, Thanks for writing in. If I have understood correctly, you want to add Keyfile to the iOS device. Yes, you can use the same keyfile in iOS device which you generated on desktop. To do so, please refer to this user manual. Hope this helps!

Hi @Fadi, Thanks for sharing the details. I have noted down this issue and notified the team to look into it.

Hi @Andreas2, That's strange! We have recently released a beta update for the Android device and will soon be releasing it for other devices. Please let us know on which device you are registered as a beta user and share your email id with us on support@enpass.io so we can check. Thanks!

Hi @JJK, Sorry for the inconvenience caused to you. That's strange as we haven't made any changes in export. When you say it's not allowed, what error message are you getting? Also, please make sure the destination path has required permission to save the file. If it still doesn't work, let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @troypulk, Sorry for the trouble you are going through. Please confirm if you made any changes in the Battery Optimization settings of the device as it could a reason of killing apps in background to save battery.

Hi @Gabriele, I can see that my colleague had reverted to you on mail with some troubleshooting steps to restore the purchase on Thursday, and we are waiting for your confirmation. Please revert on the same, so we can help you in restoring the purchase. We are eager to help you, and rest assured your money is safe.

Hi @Korvenwin, I understand your concern and apologies for the trouble you face after the latest update in using Windows Hello. We are working on this issue, and I'll update you once we hear from team. Thanks!

Hi @sil1902@mrbike @ikabupini, Apologies for the trouble. Our team has fixed this issue, and soon we will be releasing an updated version. Thanks for your co-operation.

Hi @chickenlover, That's strange. Please share the below details so that we can check the issue: Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Which Enpass version are you using on the same device? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues? Thanks for your co-operation.

Hi @Bas42, Unfortunately, we can't verify the purchase based on card numbers and we are not a payment processor who has all the details regarding the transaction. I advise you to not share your credit card information with anyone and reach out to your card provider immediately. To prevent the further fraudulent usage, they may also need to block your card. I think they will not even charge you the disputed amount on your card but again that is my guess and you should clear this thing with the card provider. Thanks for understanding!

Hi @Gabriele, Sorry for the inconvenience caused to you. We would like to inform you that if you had paid for the Enpass app once, you wouldn't have to pay again to save more items. To find out the cause please share the following details with us at support@enpass.io mentioning link to this post. Are you using Enpass on the same device? Are you logged in to the Store using the same account from which you purchased the Enpass app? Share the screenshot of your Purchase Receipt. Stay assured your purchase is safe.

Hi @Fab8, Thanks for writing in. I have noted down this issue and notified the team to look into it.

Hi @Peter Holtzl, Sorry for the inconvenience. Could you try adding %20 (for every special character) i.e if URL is "www.helloÉworld.com" use "www.hello%20Éworld.com". If the issue persists, let us know.

Hi @Thoughts?, Thanks for writing back. Yes, both the changes will be kept as soon as the offline device gets access to internet and Enpass app is opened. For more clarity, I would suggest you to create a temporary item and do the test. Let me know, if you have any query.

Hi @Anthony, Sorry for the trouble you are going through. There was some technical glitch which has been fixed now. Could you please check if the problem still persists?

Hi @StylishGuy, Sorry for the trouble you are going through. There was some technical glitch which has been fixed now. Could you please check if the problem still persists?

Hi @shrippen, That's strange! Please make sure you are using the same URL in the mobile device you used on the Desktop. If you face the same issue, a demo account of your Nextcloud server on support@enpass.io, so we can set up the sync at our end and check. Thanks for your co-operation.

Hi @lucesan, Thanks for your feedback. I have discussed with the team and got to know that they are still working on this issue and will be available in future releases.

Hi @RazAquato, Thanks for sharing the video. We are able to reproduce this issue at our end with the help of shared video. Also, it seems the problem is happening if the language is other than English. Our team is now working on it towards a fix.

Hi @Bas42, As far as I understood, you neither used nor purchased Enpass app and you have been charged for $59.99 under the narration mentioning Enpass. First things first, please note that we never ask credit card details from users and execute purchase manually. It is the user who initiates the purchase from App Store or our website. It could be a case of card misuse or fraud showing Enpass in narration. The best thing would be to reach out to your card provider immediately and file a dispute with your credit card provider asking to investigate the transaction. If someone has used your card on our website, and we are able to find the transaction, we will do the needful.

Hi @Stutenharry, Thanks for using Enpass and writing to us. Auto-fill through Enpass Browser extension works by manually selecting and double-clicked on the item with which you want to auto-fill as this gives better control if you have multiple items there (and you can peep into there details). However, You can enable "Auto-fill details without showing Enpass Assistant" in Enpass browser settings. Enable this setting to allow Enpass to auto-fill the details using the keyboard shortcut without showing Enpass Assistant. To know how to setup/configure Keyboard shortcut please refer this link. NOTE: Enpass auto-fill the details without showing Enpass Assistant if the particular domain item save in Enpass is only one. For example, in Enpass if the only one Facebook item is saved then you try to auto-fill via keyboard shortcut then it auto-fill without showing assistant. If you have two Facebook item save in Enpass then it only open the Enpass Assistant and you have to manually select and double click on the item to auto-fill. Thanks.

Hi @MoonRaven, We only ask users to mail us one on one so we can check whether or not there is an eligible criteria that can be met for a discount. This is to avoid giving a response that can be confused with a standard discount policy. Thanks for understanding.