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Pratyush Sharma

Enpass team member
  • Joined

Everything posted by Pratyush Sharma

  1. Hi @Jay Salh, Sorry for the inconvenience caused to you. Please let us know are you able to access all your data on any device? If Yes, follow the below steps to restore the sync: Take a manual backup of the data on all the devices. Disconnect the sync on all devices. Remove the Enpass folders from OneDrive account. Login to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on all the devices and check. If the issue persists, please let us know.
  2. Hi @Das_Schaf, Thanks for writing in. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  3. Hi @Martijn;), Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  4. Hi @Thorsten79IN, Welcome to the forums! Our Dev team is working on it. Hopefully, will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks!
  5. Hi @craig@csbks.com, Welcome to the forums! Please check as suggested by @NFS, and if you face any issues, let us know. Thanks!
  6. Hi @Mateusz, Thanks for sharing the details. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  7. Hi @Rojma, Thanks for writing back in. We are glad to know that the issue has been resolved. Please update us if you face any issues.
  8. Hi @Webber731, Sorry for the inconvenience caused to you. Please share the following details so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks!
  9. Hi @chamomile, Welcome to the forums! No, unfortunately there's no option to verify password fields. But, we're taking this forward as a feature request. Thanks.
  10. Hi @Lürgen, Sorry for the trouble you are going through. We are working on this issue, and hopefully fix will be in the next update. Till then, we will request you to please co-operate with us. Thanks!
  11. Hi @Ingrove, We need a little input from you, so please let us know the following details so we can help you better: Are you facing this problem on all websites and apps? It possible, please share the name of the website/App. Which browser are you using as a default browser and its version? Are you facing this problem when you try to Autofill via Autofill using Accessibility or Android autofill service? Thanks for your co-operation.
  12. Pratyush Sharma replied to jimi_t's topic in Windows
    Hi @jimi_t, Welcome to the forums! We are sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page?
  13. Hi @JayGee, We are sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page?
  14. Hi @Endru, Thanks for notifying us. I'm glad to know that the problem has been resolved.
  15. Hi @biconix, Thanks for notifying us. I'm glad to know that the problem has been resolved.
  16. Hi @Fair-Monkey, Welcome to the forums! Please let us know following details so we can help you better: Which OS version 32-bit or 64-bit? Which processor are you using? - is it an ARM based processor?
  17. Hi @chke419, Sorry for the inconvenience caused to you. I have noted down this issue and notified the team to look into it.
  18. Hi @chatchops, Welcome to the forums! Please let us know are you using same iCloud account to sync data in both the devices so we can help you better. Thanks!
  19. Hi @Baui, Sorry for the trouble you are going through. I have forwarded your input to the concerned team to look into it. Meanwhile, we want to inform you that we are working to have the latest version released ASAP. Thanks!
  20. Hi @unpaid tester, Sorry for the trouble you are going through. I have forwarded your input to the concerned team to look into it. Meanwhile, we want to inform you that we are working to have the latest version released ASAP. Thanks!
  21. Hi @jhk, Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.
  22. Hi @ahoodnick@gmail.com, Welcome to the forums! Please have a look at our user manual to check how to sort items in alphabetical order, and If you have any further queries, let us know.
  23. Hi @Endru, Thanks for sharing the details. Please follow the steps mentioned in this FAQ and revert to us if the issue persists, Thanks for your co-operation.
  24. Hi @Sim Goldblum, Sorry for the trouble you are going through. Please update your Enpass app on all the devices to the latest version and let us know if it persists.
  25. Hi @Anon9898, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

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