Pratyush Sharma

Hi @sumit, Sorry for the inconvenience caused to you. Please share the screenshot of your purchase receipt on support@enpass.io so we can help you better.

Hi @Casparus, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Which browser are you using?

Hi @Zoker, Sorry for the inconvenience cause to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which browser version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Also let us know have you submitted a crash report? If yes, please share the string provided in the crash report while submitting so that we can track it with the crash report. Thanks for your co-operation.

Hi @Casparus, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @JohnW, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @zdravkos74, Sorry for the trouble you are going through. Our Dev team is working on it. Hopefully, fix will be available in the future update. Till then, we will request you to please co-operate with us. Thanks!

Hi @Philip Colmer, Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks for the co-operation.

Hi @Mvdveen, Sorry for the inconvenience caused to you. To check if Enpass have an internet connection, please follow these steps: 1. Right-click on the password field in the item → Select Check if Pwned from the options menu. 2. On the next screen, you’ll see a message to validate the operation. Click Continue and check if it successfully gives output or showing any error message. Please also let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you able to register on any other device? Thanks for the co-operation.

Hi @CLC, Thanks for your prompt reply and sorry for the trouble you're facing. It seems that any app or third party software (Antivirus, proxy, firewall) is blocking Enpass to communicate with the internet. Could you please try restoring the data form cloud after altogether disable Firewall, Antivirus, or any network blocking software. If the above steps don't help, could you please check if the Outbound Rules for Enpass is disabled in Windows Firewall settings. To check, please follow these steps: Open Windows Firewall settings → Advanced settings→ Outbound Rules → Enpass password manager and check. Also, please let me know the Antivirus if you're using so that we can investigate further. Thanks for your co-operation.

Hi @Oceanwaves, Thanks for notifying us. I'm glad to know that the problem has been resolved. We have noted down your feedback and forwarded it to the concerned team. Thanks for your feedback!

Hi, Thanks for using Enpass and writing to us. Yes, you can use another layer of security by using a keyfile with the password. For more details, have a look at our user manual. If you have any further queries, please feel free to contact us.

Hi, Thanks for using Enpass and writing to us. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for you co-operation.

Hi @Jos Berkers, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions are you using Enpass? Which Enpass version are you using? Let us know did you import the data from any other password manager? Also, please try the below-mentioned steps and let us know if the issue persists. Thanks for your co-operation.

Hi @reautogye@gmail.com, Apologies for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Thanks for your co-operation.

Hi @iMac, Sorry for the inconvenience caused to you. Sorry to inform you that there is no way to access your data without your master password and if you have forgotten your password, all your data is lost. This is to ensure the best and optimum security for your confidential data. To use Enpass again, you need to reset it on your device and start new database afresh. Thanks!

Hi @sxc4567, Sorry for the trouble you are going through. We are working on this, please allow us some more time. Thanks for your co-operation.

Hi, Thanks for writing back in. I have noted down your input, and If you have any further queries, please feel free to contact us.

Hi @jhk, We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. UPDATE (September 15) We have released an updated version that has fix for similar issues. Please share your feedback on the latest version.

Hi @Hobs, Welcome to the forms! As a user ourselves, we totally understand your concern about privacy and security of your data stored in Enpass, and we care for it. First things first—At any point of time, we do not have access to the data saved in Enpass. It can never be accessed without the master password you choose. Neither can we share the data with any government or an agency as the data is never stored on a company's server; it is stored offline on the user’s device. Thanks for understanding.

Hi @PJS, Thanks for writing back in. I have noted down this issue and notified the QA team to look into it.

Hi @m.fliess, Thanks for writing back in. Please let us know the following details so we can help you better: Let us know which Enpass version are you using in your Windows device - Store or Website? What error do you face while entering the same master password on the Windows device?

Hi @Michael V, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Nechbi, Thanks for writing back in. Please let us know are you able to login to the iCloud account in your default browser so we can further investigate.

Hi @AlfLaSalle, Thanks for using Enpass and writing to us. Please look at our user manual about how the autofill works in Enpass, and If you have any further queries, please feel free to contact us.

Hi @NilsW3, Update We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks!